Don't buy from eStarland

[Icarus Moonsight]

I've never bought from eStarland, but I have abused their trade-in rates. Sometimes they offer more for things than you can sell it for here or on eBay. Maybe that's why they charge on the high end, sometimes even higher?

Earthbound for $79 is pretty decent (especially for them), but they should up the guide if you bought it that way. Keep us posted, I still have a credit balance with them. Might have to find something worthwhile and drain it before they change that too. :/

[Mathius]

Yep. It was most definitely WITH the guide. Like I said they changed the listing after i purchased it! They realized they made a mistake and were covering their asses. Can't really blame them but...still.

[lazyhoboguy]

What did they tell you when you contacted them about this?

[Icarus Moonsight]

My guess is he has not heard anything yet. They are notoriously slow in response. It could take into next week, considering the holiday.

[slip81]

so you got a near mint boxed earthbound for $79 and you're upset about it? dude, just take the $200 you saved by not buying it on ebay and get a guide.

and I'm sorry, I also work in retail and hate it when people damand to get certain deal that was posted by mistake. people make mistakes, things get misprinted, it isn't the customer's job to exploit someones mistake and get something dirt cheap and take advantage of the company.

yeah it sucks you thought you were getting the guide and you didn't, but the fact is someone mislabled the item and that's life, you still got a good deal on the boxed game itself.

[garagesaleking!!]

i have traded in and bought from estarland and always been very happy with it. the only complaint i have is they could sometimes pack games a little safer.

[TRM]

so you got a near mint boxed earthbound for $79 and you're upset about it? dude, just take the $200 you saved by not buying it on ebay and get a guide.

and I'm sorry, I also work in retail and hate it when people damand to get certain deal that was posted by mistake. people make mistakes, things get misprinted, it isn't the customer's job to exploit someones mistake and get something dirt cheap and take advantage of the company.

yeah it sucks you thought you were getting the guide and you didn't, but the fact is someone mislabled the item and that's life, you still got a good deal on the boxed game itself.

First of all, I am not sure where the OP stated that he got the game boxed. Maybe I am reading something wrong, but seeing in his original post that the package was too small to also contain the guide, I figured that it was a loose copy of Earthbound with the guide. I never played Earthbound, so correct me if I am wrong, but I thought the guide was a pack-in, and Earthbound came in a big box. Is this true or not?

@Slip81: Nothing personal, but could you please remind me where and when you work? I won't be going there so fast, I think, as your attitude on customer service seems to be a bit off.

In this situation, I must say that Mathius is in the right. I have worked retail for about 4 or 5 years, so I also have had to deal with customer service issues before. In a brick and mortar store, if a mistake is made, it is easier to explain to customers that the price was listed wrong in the computer, or on the tag, and to try to remedy the situation somehow. As the original poster stated, however, in all of the stores I have worked at, if a price was listed in the computer for higher than what the price was listed on the tag, and the customer noticed and said something, we gave them the lower price of the two. Then we checked to see which price was correct, and corrected the faulty price for all subsequent sales. If the price came up lower than what the tag said, we usually sold for the price in the computer, and then checked again to see which price is correct. If there was a huge problem, we would talk with the customers about it, bring out a manager and what not, but usually the rule was that if it was advertised at the lower price, it is the company's fault, and thus the item is sold to the customer at advertised price.

With buying over the internet, this sort of customer service rule becomes even more important, since we are not dealing with people face to face, etc. If I personally had bought the game and guide for one price and had not received the guide, I would have felt cheated. If the transaction was later altered, to justify the absence of the guide, I would feel cheated and screwed. In actuality, this is kind of a bait and switch tactic, atleast it seems so to me. Advertise that the person is getting one thing, and then send them something different for the same price. Whether the company made a listing error is not important, this is not good business practice. I for one will think twice before buying from this company, if what the OP says is true.

[Poofta!]

contact paypal with your information and proof. they will refund you.

[LAGO]

so you got a near mint boxed earthbound for $79 and you're upset about it? dude, just take the $200 you saved by not buying it on ebay and get a guide.

and I'm sorry, I also work in retail and hate it when people damand to get certain deal that was posted by mistake. people make mistakes, things get misprinted, it isn't the customer's job to exploit someones mistake and get something dirt cheap and take advantage of the company.

yeah it sucks you thought you were getting the guide and you didn't, but the fact is someone mislabled the item and that's life, you still got a good deal on the boxed game itself.

What you just described is false advertising. Definition by lawyers.com: the crime or tort of publishing, broadcasting, or otherwise publicly distributing an advertisement that contains an untrue, misleading, or deceptive representation or statement which was made knowingly or recklessly and with the intent to promote the sale of property, goods, or services to the public.

It is illegal.

[nhm]

What you just described is false advertising. Definition by lawyers.com: the crime or tort of publishing, broadcasting, or otherwise publicly distributing an advertisement that contains an untrue, misleading, or deceptive representation or statement which was made knowingly or recklessly and with the intent to promote the sale of property, goods, or services to the public.

It is illegal.

The key is "knowingly." Honest mistakes are not covered by this. Now, if they refused to return the person's money after correcting the mistake, that would be illegal.