Best Buy Vita BS

[Graham Mitchell]

OK so...I totally understand why you'd be a little miffed at them. This was a marketing failure, for sure: they made a second offer that violated the "first-come, first-serve" principle. Those who were first come and not first served won't be happy, and the person who thought up this second offer should have known this. Furthermore, when you came in and brought the problem to the attention of the staff, they really should have tried to make you happy - by giving you a discount, or free merchandise, or doing something else for you. This is the real failure, right here: the fact that they weren't even nice to you. The service personnel who dealt with you should be demoted, fired, reprimanded - something.

Bingo, somebody gets it.

I know it's an unrealistic expectation from a company of that scope and size, but that doesn't mean I can't get pissed when it affects me adversely. This pre-order bundle was given as an incentive to encourage pre-orders, but it inadvertently punished those who had already placed an order.

I know the bundle pack was a rip off, but it's the principle of first-come-first-serve that was violated here. When I brought it to their attention, there were many things they could have done to diffuse the situation. They didn't even have to comp me anything. If they would have just admitted that it was unfair and apologized SINCERELY (I'm a shrink. I can tell when people are bullshitting) I would have dropped it then and there. But instead, they were callous and unhelpful. I caught the girls behind the counter at the pickup site rolling their eyes.

And I said it before, and I'll say it again--I ordered the machine literally within the first week it even showed up on the website. I made my order, I figured I was set. Why would I need to read about all these pre-order bundles? I have a life. I have two jobs and a wife. I can't watch Kotaku every 5 minutes to see what Sony's doing now, and make the series of phone calls to determine whether or not it affects me. That's why you pay them, and that's why you preorder--so the store takes care of you. And Calthear is right. I guess that this isn't something you can expect from a company like Best Buy. But that doesn't mean I can't be pissed about it, and doesn't mean that they are completely absolved of all responsibility either.