walrusmonger
07-18-2007, 11:13 PM
Hello all, this is an information post for all those curious about Sony's repair process for PS3 consoles.
This is the first time I have ever used a warranty issued by the maker of the product, and it has been pretty good (so far).
Called Sony on July 6th, told them about my problem.
(My PS3 could play PS1, PS2 and Blu Ray movies via HDMI, but PS3 games
caused the display to flicker out of control)
The Sony rep told me to do a full reformat, which took 4 hours. This didn't fix my problem, so I called back and after maybe 30 minutes of total phone conversations, I was given a ref. number in an email, and another email with a tracking number. I was told a "new" system would be sent to me after they got mine.
6 business days later a large box came to me (July 16th), with simple directions of how to pack my console. They also paid for a UPS Next Day Air shipping label, so I hauled ass to the UPS store to get it out before the 7:30PM pick up.
The next day Sony got my system (July 17th), and then nada. Today, July 18th, I got an email in the afternoon with a tracking number for my "new" system. I figured a call to Sony would let me know if my system was fixed, or if a new/refurb would be sent.
Mr. Carlos told me that they only ship refurbished systems back, which is why the process goes so quickly. Another note, Sony doesn't use outsourced phone reps, everyone speaks very good English :)
After 10 minutes of Google searching, it seems like people are happy with their refurbished units. I will (hopefully) get my system on Monday, as long as no delays hit, and I will update this with the results.
Recap:
Call to Sony- As long as the system is not ruined by you, you get a tracking number for a box and a service number. Shipped UPS Ground.
Box comes with UPS Next Day Air sticker.
After Sony gets and inspects your system, your refurbished console will come via UPS 3 Day Select.
This is the first time I have ever used a warranty issued by the maker of the product, and it has been pretty good (so far).
Called Sony on July 6th, told them about my problem.
(My PS3 could play PS1, PS2 and Blu Ray movies via HDMI, but PS3 games
caused the display to flicker out of control)
The Sony rep told me to do a full reformat, which took 4 hours. This didn't fix my problem, so I called back and after maybe 30 minutes of total phone conversations, I was given a ref. number in an email, and another email with a tracking number. I was told a "new" system would be sent to me after they got mine.
6 business days later a large box came to me (July 16th), with simple directions of how to pack my console. They also paid for a UPS Next Day Air shipping label, so I hauled ass to the UPS store to get it out before the 7:30PM pick up.
The next day Sony got my system (July 17th), and then nada. Today, July 18th, I got an email in the afternoon with a tracking number for my "new" system. I figured a call to Sony would let me know if my system was fixed, or if a new/refurb would be sent.
Mr. Carlos told me that they only ship refurbished systems back, which is why the process goes so quickly. Another note, Sony doesn't use outsourced phone reps, everyone speaks very good English :)
After 10 minutes of Google searching, it seems like people are happy with their refurbished units. I will (hopefully) get my system on Monday, as long as no delays hit, and I will update this with the results.
Recap:
Call to Sony- As long as the system is not ruined by you, you get a tracking number for a box and a service number. Shipped UPS Ground.
Box comes with UPS Next Day Air sticker.
After Sony gets and inspects your system, your refurbished console will come via UPS 3 Day Select.