I downloaded the new PS3 update and now my PS3 is dead.

[Anthony1]

Today I downloaded the new PS3 update. I think it's Firmware 1.90 or 1.92 or something like that. Anyways, I downloaded it, and everything seems to be fine with it, played around with it for a half an hour and everything seemed fine, and then I turned it off.

Then tonite, I turn it back on, and started viewing some photos via a USB thumbdrive. I was copying the photos to the PS3, because you can now use a photo as your background. This is one of the new features of the 1.90 firmware. So I'm copying the photos to my PS3, and then all of a sudden, it just completely freezes. I see the photo on the screen, but the controller doesn't work, and everything is just frozen. Then my PS3 beeps like 3 times, and shuts off, and the red light on the front of the PS3 is flashing and won't stop. It kept flashing and flashing, till I finally shut the system off, via the switch on the back.

So at this point, I'm wondering WTF.... But I figure maybe it just froze up, and it was a one time thing. So I try to turn it on with my Sixaxis, but it won't turn on. I connect my Sixaxis to the PS3 via the USB cable, and try to turn it on, and it still won't turn on. Then I hit the power button on the front, and it turns on. Then I'm bouncing around some of the menus and I watch a little video trailer, it plays for about a minute, and then all of a sudden the PS3 locks up again, right in the middle of the video. It beeps again 3 times, and shuts off, and the red light on the front is flashing over and over and won't stop. Again, the only way I can shut it off, is by flicking the switch on the back.

I tried it one more time, and the same thing happened again. This time, I only had my PS3 on for like 2 minutes and it shut off. I called the 1-800 Sony support number, but they were already closed. I'll have to call them tomorrow and see what I should do.

[Mianrtcv]

Ugh. This sounds like a varient of the "red rings". Good luck. Drop a line with any update. Till then my PS3 is in timeout...

[Anthony1]

Ugh. This sounds like a varient of the "red rings". Good luck. Drop a line with any update. Till then my PS3 is in timeout...


After I call the CSR tomorrow, I'll update with what they tell me. Because it keeps doing the same thing over and over, I'm thinking it definitely is going to need to be repaired. What sucks is, that from what I've heard, everybody that has had to send their PS3 in for repair, has gotten a refurbished unit, and often times their refurbished unit will have problems of it's own. Oh well, shiznit happens.

[walrusmonger]

I posted a thread about the Sony service.

Yes, they ship you a refurb, but it is a very fast process. You get the box in 5 to 7 business days, you ship it back overnight, you get yours back 3 day select.

My new system has scratches all over the front of the console (the lip i guess), but the shell is all new and so is the media card area and power/reset area. It still has the same problem as my old one, so I'm guessing that I just have shitty luck (problem with hdmi port).

Anyway, don't be nervous about the refurb, since they really do look new for the most part.

[G-Boobie]

Good luck, dude. I've been through 3 360s, so I feel your pain.

I'm gonna sound like a jerk, but I hope these are just isolated incidents and not the 360 all over again. If there is a problem with PS3, then I swear to God, I'm going to throw the next gen consoles in the trash and go back to Saturn for good.

G-Boobie, out.

[Anthony1]

Fuck, I just found out that I need the receipt to get my PS3 fixed. I bought this PS3 used off Craigslist, and the dude didn't have a receipt. I don't know what the heck I'm gonna do. I guess I could try going back to the gamestop where the dude bought it from, and see if there is some way they can look up the receipt on their system and print another receipt. Somehow I really doubt they will be able to print out a receipt from January 2007.

When I bought the PS3 off this dude, I made it a point to get as much info from the guy as I could, because I knew that the PS3 could have a problem at some point, and I would have to send it in for warranty repair. The dude couldn't remember if he ever registered for the warranty or not, and I figured if I got all his information, if something happened, I could just use his information and pretend he had a new address (my address), and then everything would be cool. Then, after I bought it from him, I took it home and checked online, and he actually never registered it. So I registered it in my name, and I figured that if anything ever happened to it, I was home free. Then tonite the damn thing breaks, and I find out that if you don't have a receipt, you can't get your PS3 repaired. Now, I'm very depressed. This 20 gigger was such a good deal, at least I thought it was a good deal. $300 straight up, for a 20 gigger with an extra Sixaxis controller and a HDMI cable. But now it appears I just threw $300 in the trash. FUCCCKKKKKKKK!

[PDorr3]

I bought my ps3 on ebay from someone in puerto rico, so canturally the receipt is not from the US, if I happen to run into a problem with my ps3 as well will they give me problems since I am in the US and the ps3 was bought in another country?

I am hesitant to DL the update now if this becomes a for sure bug for the ps3 update...

[Cryomancer]

I thought you bought all your new stuff at Costco or whatever?

The thing still turns on sometimes right? Maybe it's a widespread problem adn there will be a patch to fix it via a very quick download, or a disc or something.

[Griking]

Fuck, I just found out that I need the receipt to get my PS3 fixed. I bought this PS3 used off Craigslist, and the dude didn't have a receipt. I don't know what the heck I'm gonna do. I guess I could try going back to the gamestop where the dude bought it from, and see if there is some way they can look up the receipt on their system and print another receipt. Somehow I really doubt they will be able to print out a receipt from January 2007.

When I bought the PS3 off this dude, I made it a point to get as much info from the guy as I could, because I knew that the PS3 could have a problem at some point, and I would have to send it in for warranty repair. The dude couldn't remember if he ever registered for the warranty or not, and I figured if I got all his information, if something happened, I could just use his information and pretend he had a new address (my address), and then everything would be cool. Then, after I bought it from him, I took it home and checked online, and he actually never registered it. So I registered it in my name, and I figured that if anything ever happened to it, I was home free. Then tonite the damn thing breaks, and I find out that if you don't have a receipt, you can't get your PS3 repaired. Now, I'm very depressed. This 20 gigger was such a good deal, at least I thought it was a good deal. $300 straight up, for a 20 gigger with an extra Sixaxis controller and a HDMI cable. But now it appears I just threw $300 in the trash. FUCCCKKKKKKKK!

That's lame of Sony. Has the PS3 even been out for a year yet?

[Tommy]

Did he pay with cash or credit? If he paid with credit they should be able to bring up a name or something. Damn hope sony comes out with a patch or something.

[Trebuken]

Sorry to here about your PS3.

You got me paranoid though.

I updated this morning myself, so I'm now testing to make sure everything works -- I seem to be OK.

I have not tried to do anything with a thumb-drive or the backgrounds so I wonder if there is an issue there or if you may simply have a hard-drive failure.

[Anthony1]

I bought my ps3 on ebay from someone in puerto rico, so canturally the receipt is not from the US, if I happen to run into a problem with my ps3 as well will they give me problems since I am in the US and the ps3 was bought in another country?

I am hesitant to DL the update now if this becomes a for sure bug for the ps3 update...



Hopefully your PS3 doesn't have any problems, because if it does, it will be very difficult for you to get it fixed. They absolutely require the receipt for warranty repair.

[Anthony1]

double post

[Anthony1]

I thought you bought all your new stuff at Costco or whatever?




I have two PS3's. The first one I bought on launch day. It's a 60 gigger. That one is working fine. I actually bought it at GameStop. I wish I bought it at Costco, but Costco didn't have any PS3's available till sometime in January.

This PS3 that isn't working is a 20 gigger that I bought a couple of weeks ago from this dude off Craigslist. I wasn't necessarily looking to buy a second PS3, but I just thought it was such a good deal I couldn't resist. It was $300 straight up, and it came with an extra Sixaxis controller. I sold both of the Sixaxis controllers for $30 each, so in essence, I bought this PS3 for $240. I was pretty much thinking of it as another Blu Ray player that I could keep in my living room. Before I would move my 60 gig from room to room, but moving the PS3 from room to room isn't exactly easy, mainly because it's such a large and heavy machine.

Looking back on things now, I should have bought a PS3 the moment that my local Costco got one in stock, even though you have to pay extra for the bundle, and I should have sold my launch day 60 gigger (from GameStop) at a loss, and just dealt with it. Then I would have a PS3 from Costco, and I would be pretty much covered for at least 3 or 4 years or so. I also should have never bought a used product from anybody, unless I got the receipt and everything else. I did get all the dudes information, but I never really thought about the receipt. I thought that you basically enter the warranty information online, and then you are good to go. Unfortunately with Sony, they require that you send a photocopy of your original receipt, along with the PS3 when you send it in for repair.

[heybtbm]

This PS3 that isn't working is a 20 gigger that I bought a couple of weeks ago from this dude off Craigslist.

I suspect that the 1.90 update has nothing to do with your PS3 crapping out. No one else has reported any problems with the update (this is a very important point). I think the guy sold you a bum PS3. It just took a little while for the problems to manifest.

[Iron Draggon]

sounds like you uploaded too many photos or a photo that was too big... or it could be that you uploaded a photo in a file format that the system doesn't recognize or support... it's also possible that one of your photos became corrupted somehow, or maybe it was infected with a virus... so why don't you try to find out what the 3 beep code means first... I'm sure that it means something like PC beep codes do, and my guess is that it prolly has something to do with the system memory... from the sound of it you have something clogging up the memory... that's why you can get it to run for a little while and then it locks up again... whatever is clogging up the memory is preventing it from clearing out the cache like it should while it's running... apparently only shutting it down is clearing out the cache, and then when you start it up again it locks up as soon as the cache fills up again... I'm no expert on PS3 problems, but I do have some training on PC problems, and that's my best guess for what's wrong with it... careful what you upload!

[Slate]

God I never thought that if your PS3 failed you'd have to have the receipt to get it repaired. I'll have to be careful when I'm buying mine.

[Nesmaster]

Ohnoes, I think I lost my receipt. I always keep them but I have no idea where my PS3 one is at the moment. That's bullshit you need the receipt, if they give a year warranty and it hasn't even been a year yet, then what the fuck is the problem?

[exit]

They don't honor the warranty without the receipt? I thought that they usually go by the serial numbers? That's pretty damn ridiculous, even for Sony.

[mailman187666]

oh man now I'm all freaked out about it. I paid the full blown $600 price tag and if it shits the bed on me, I don't think I'll be able to afford another one until its considered a classic system. I'm gonna strictly use it for games and blue ray for a while until i hear some more news about it.

[Anthony1]

Anybody buy a 20 gigger at a Gamestop in January? I could use a copy of your receipt, lol. Actually, seriously, I will blurr out which gamestop it was, and the exact date, I'll make sure all the necessary info is blurred out, and just enough info is visible. I'm thinking, as long as I send my PS3 back to them with a photocopy of a GameStop receipt for a 20 gigger, even if alot of the information is blurred out, then they will go ahead and service it.

I'm wondering if Gamestop puts the serial numbers on the receipt? hmmm. I'm sure I could blur that out as well. Basically, if I could somehow get a copy of a 20 gig receipt from gamestop, I could then copy that copy, and set that one aside, and copy a bunch more, and experiment with different coffee stains and soda stains, so just enough of the crucial information is blurred out, but so that it looks pretty much legit, and they will go ahead an honor it. Man, it sucks that I have to go to these shady measures just to get the damn thing fixed. I figured as long as the first year wasn't up it would be repaired no problemo.


sounds like you uploaded too many photos or a photo that was too big... or it could be that you uploaded a photo in a file format that the system doesn't recognize or support... it's also possible that one of your photos became corrupted somehow, or maybe it was infected with a virus... so why don't you try to find out what the 3 beep code means first... I'm sure that it means something like PC beep codes do, and my guess is that it prolly has something to do with the system memory... from the sound of it you have something clogging up the memory... that's why you can get it to run for a little while and then it locks up again... whatever is clogging up the memory is preventing it from clearing out the cache like it should while it's running... apparently only shutting it down is clearing out the cache, and then when you start it up again it locks up as soon as the cache fills up again... I'm no expert on PS3 problems, but I do have some training on PC problems, and that's my best guess for what's wrong with it... careful what you upload!

Ok, all of this makes sense, but what do I do now? Do I try to delete all those pictures that I uploaded, before my PS3 freezes up? I figure I get about 2 or 3 minutes before the PS3 freezes up, so I can keep doing it over and over until all those pictures are deleted. Would that help anything?

[heybtbm]

oh man now I'm all freaked out about it. I paid the full blown $600 price tag and if it shits the bed on me, I don't think I'll be able to afford another one until its considered a classic system. I'm gonna strictly use it for games and blue ray for a while until i hear some more news about it.

Posts like this are the exact reason I rolled my eyes and shook my head after reading the title of this thread earlier today.

Live in fear all you want. The update has not killed anyone elses PS3 today. A quick check of the gaming news sites and message boards shows no such catastrophe occurring. This should be enough for a rationally thinking adult.

[cityside75]

There HAVE to be other people out there that lost their receipt...I think you should try contacting Sony again, tell them that you've looked everywhere for the receipt and can't locate it, but that you did register the console online and you do have the serial number, etc. Speak to a supervisor or something, and be sure to mention that you have another 60 gig PS3 in the house as well. Let them know that you are a good customer who's spent a lot on their products and you expect better service than that.

They must have something in place for people that have lost their receipts.

[TurboGenesis]

For Anthony1

I have a receipt from Gamestop for my (now sold) 20GB PlayStation 3 but I buy it on November 22, 2006.

It does in fact have the Serial Number.

I do not know if this will be able to assist you in any way :( but I am willing to offer help to you should you need it.
Feel free to send private message to further discuss.

On other note,
I have not done the update yet, I just did the last update because there was an issue with the 1.8 where I could not use my Virtua Stick on PS2 games where 1.7 allowed use.

[jajaja]

I dont see it mentioned, but have you tried to format the HDD?

[Garry Silljo]

Anybody buy a 20 gigger at a Gamestop in January? I could use a copy of your receipt, lol. Actually, seriously, I will blurr out which gamestop it was, and the exact date, I'll make sure all the necessary info is blurred out, and just enough info is visible. I'm thinking, as long as I send my PS3 back to them with a photocopy of a GameStop receipt for a 20 gigger, even if alot of the information is blurred out, then they will go ahead and service it.


You don't think they'll find that at all fishy? If they insist on havig a reciept, I doubt they will except one that has information blurred out. You're just advertizing the fraud when you use this plan.

[exit]

Anybody buy a 20 gigger at a Gamestop in January? I could use a copy of your receipt, lol. Actually, seriously, I will blurr out which gamestop it was, and the exact date, I'll make sure all the necessary info is blurred out, and just enough info is visible. I'm thinking, as long as I send my PS3 back to them with a photocopy of a GameStop receipt for a 20 gigger, even if alot of the information is blurred out, then they will go ahead and service it.

How about just sending them a blank slip, say you purchased it on April 1st and they fooled you by using disappearing ink.

[skaar]

Dude - the console hasn't been out a year, and they have a 1 year warranty don't they?

I think with enough complaining they'll skip the receipt business. Just tell them it was a gift.

[BHvrd]

Yeah, just mention that the ps3 hasn't even been out a year so obviously you fall into the warranty period by default. I think it could work with enough "let me speak to someone higher up".

Oh btw, how about changing the title of the thread. You said you updated then it happened the next day while doing photo stuff, you don't know the update did it, it's not like it happened and frooze WHILE you were updating.

Btw, I updated to 1.90 and all is fine, actually it finally fixed all the connection errors that I was having.

[Anthony1]

Yeah, just mention that the ps3 hasn't even been out a year so obviously you fall into the warranty period by default. I think it could work with enough "let me speak to someone higher up".

Oh btw, how about changing the title of the thread. You said you updated then it happened the next day while doing photo stuff, you don't know the update did it, it's not like it happened and frooze WHILE you were updating.

Btw, I updated to 1.90 and all is fine, actually it finally fixed all the connection errors that I was having.



I updated the console yesterday about 2pm, and then turned it off when it was done. Later that nite, it started having non stop problems. There is no question, that it could somehow be a strange coincidence. The title of the thread was "I downloaded the new PS3 update and now my PS3 is dead". That statement technically is true. I did download the new update, and my PS3 is now dead. Sure, I downloaded the update at around 2pm, and didn't use my PS3 again till about 8pm, but still. I'm not saying that the update killed my PS3, but it was a bit suprising, because my PS3 was working absolutely fine before the update. My wife had watched Rocky Balboa on Blu Ray the night before. It's a long movie, and she had no problems whatsoever.

[zektor]

I do remember that there was a hack to allow you to change the background photo on the PSP, but for some people things went wrong in the pic upload and the PSP refused to boot. This has something to do with the fact that the background image was stored in the firmware, and when it was changed it was actually writing the new pic to the PSP's firmware.

Reason I bring this up is because....you don't think the picture changing feature in the PS3 is writing the new background pic to the firmware? If so, and the pic was corrupted somehow in the transfer, well I can see something like that happening here too. Just a theory...but...

[meancode]

Anthony. I don't get the no receipt thing, but thats an easy one, you should have the receipt.

Second, please tell us if you have formatted the PS3 hard drive.

Interesting idea, zektor, the XMB on both PS3 and PSP are quite similar, I would not doubt that they work in the same manor. Too bad you cannot re-install the 1.90 firmware update again. That is not downloaded in the same manor as it is on the PSP. At least if it is, they do not give you access to the file like they do on the PSP.

[Anthony1]

No, I have not formatted the hard drive. I'm not sure I could, not via the PS3 at least, because it won't stay on long enough for me to complete a process like that. Everytime I've turned it on since my issues first began, it only works for a few minutes (if that), and then automatically shuts down. So I wouldn't have enough time to reformat the HDD. If I started that process, and during that process it automatically shut down, then I might even be more screwed. Right now, I'm still trying to get ahold of the guy that sold it to me.

[Melf]

I bought my ps3 on ebay from someone in puerto rico, so canturally the receipt is not from the US, if I happen to run into a problem with my ps3 as well will they give me problems since I am in the US and the ps3 was bought in another country?

Puerto Rico is considered a part of the U.S. Any shipping you have to do will be via standard domestic service, and any warranty should be honored here.

[kedawa]

Doesn't registering your PS3 entitle you to warranty service? Every other console I've bought has a registration card that expressly states that. It's really the only reason I bother to register stuff.

[RARusk]

Have you checked the fan? Could be an overheating issue.

[gepeto]

Yeah try to manually remove the hard drive and then power it up. Maybe it is temporary hosed or something. I really suspect that the ps3 was having problems for the guy prior to the update. Sorta like a red ring that comes up and then the system acts fine just long enough to trade it in. The only thing I will buy used from this gen are games. People are just scandelous these days. 1 week, How many hours of play time did you put on it. Take the guy to your garage and crack his kneecaps until he fesses up.

[Anthony1]

I was able to get ahold of the guy, and he said the receipt is at his parents house, and that he's going to get it. He's going to help with the process of getting it serviced, so I think everything is going to work out fine.

But definitely, if anything can be learned from this thread, it's save your damn receipts!

[Nesmaster]

I was able to get ahold of the guy, and he said the receipt is at his parents house, and that he's going to get it. He's going to help with the process of getting it serviced, so I think everything is going to work out fine.

But definitely, if anything can be learned from this thread, it's save your damn receipts!

Good news for me, I located mine! :D

[smork]

I was able to get ahold of the guy, and he said the receipt is at his parents house, and that he's going to get it. He's going to help with the process of getting it serviced, so I think everything is going to work out fine.

But definitely, if anything can be learned from this thread, it's save your damn receipts!

Strangely enough, MS doesn't seem to care about receipts with warranty repairs. I bought my 360 in Singapore, used it in Malaysia mostly, then once I brought it Australia when I came here for work I got the 3 flashing red lights. Told them my situation and how it was a foreign model, but MS Australia fixed it w/o receipts or anything. Nice.

I wonder if the receipt issue is a Sony of America thing or something company wide? I'm contemplating getting a PS3 sometime in the next few months so for my nomadic ass it's a bit of an issue to worry about.