Wrong or Right

[adam_devry]

I was in a play n trade and I saw some turbo graphic 16 games behind the counter. I asked if I can look at them and he said ok I saw some good ones that said 9.99 and 14.99 So I picked some out and took them to the counter. Then he said there not the right price and looked the prices up on ebay then said they were 30-40. So my ? is when he took them in for trade he gave the trader credit for 9.99 instead of the 30 price he was going to change them to. is that wrong?

[suckerpunch5]

well, this should be interesting.

[Matt-El]

Didn't realize that Play n Trade did the "look on ebay for the price" thing that hole in the wall places who have no clue do.


Seems devious to say a price and deny it to the customer for what was on em.

[Sparkster]

total crap... the price is the price is the price.

Either do your homework beforehand, or don't put it up for sale if it's not your intended price. That's absolute crap that they changed the price on you... AND it's crap that they only gave credit for 9.99 when they are tripling the selling price.

[DigitalSpace]

Didn't realize that Play n Trade did the "look on ebay for the price" thing that hole in the wall places who have no clue do.

Play N Trade is franchised, so while some stores have quality service and reasonable prices, this isn't the first PNT I've heard of where the people running it care more about money than the customer (fortunately, none of the local PNTs I've checked out are like that). It would be nice to see PNT's upper management address that since the bad apples bring down the company as a whole.

What the guy at that store did was a complete dick move.

[adam_devry]

Ive seen alot of shady things at PNT. like one store had FF8 & 9 greatest hits for 14.99 each. Then another store had them priced at 35.99 each. This other store has that hard cover fallout 3 players guide with a 29.99 sticker on it but they didn't even hid the 24.99 price on the book. So make sure you look at the value on here or where ever.

[ccovell]

It's not only wrong, it's also illegal for stores to jack up prices if they're already marked. Right?

[joshnickerson]

I would have looked at the clerk, smiled, given him a hearty "FUCK YOU" and walked out, never to come back.

Not sure if it's 100% illegal for them to do that if the price was already listed on the game, but it is a total dick move and they are totally undeserving of your business.

[Atarileaf]

My question is did he look up completed auctions to see what they're selling for or did he just sample the idiotic buy it now prices of people who've had the same auction up for months without selling it?

[Baloo]

That's technically illigal, it's a form of false advertising. If an item is marked $14.99, then it should be sold for $14.99. You can't just change the price when someone is going to go buy the games.

Call the Better Business Bureau, they should be able to handle something like that.

[RoyVegas]

That's technically illigal, it's a form of false advertising. If an item is marked $14.99, then it should be sold for $14.99. You can't just change the price when someone is going to go buy the games.

Call the Better Business Bureau, they should be able to handle something like that.

I'm going to have to agree with this comment. Any business is out to make a profit, so of course they will be buying the games at a reduced rate. Once they put it up in the store with a price tag on it then that is the sale price. The Better Business Bureau is definately the route to go.

[YoshiM]

That's technically illigal, it's a form of false advertising. If an item is marked $14.99, then it should be sold for $14.99. You can't just change the price when someone is going to go buy the games.

Call the Better Business Bureau, they should be able to handle something like that.

Actually, it's not false advertising as it's just a sticker on a product, not a price in a flier. Deplorable act of the PNT clerk aside, the stores don't have to do jack if the price is wrong. Some stores will give you discounts or sell a more expensive item at whatever the rung up price is (within reason) but they do that out of corporate policy, not because it's in accordance to the law (though I could be talking about of my butt, other states may have different rules).

Now if they had in their flier that those TG16 games were on sale for $14.99 and then said "no, they're not", then Baloo, you are correct. My post however does NOT condone what the clerk did-I agree it's deplorable.

[mnbren05]

Glad I do not have and PNT around my area. Bad memories from the local mom and pop shop ringing up $5 common games only to say "Hold on a sec I think I saw a price change on this" going to their cp opening up ebay and finding the highest price on the item and an end result of the price going up 2-3 times what it was priced at. Always resulted in a "Up your nose with a rubber hose" from me.

[Greg2600]

Never go there again!

[Sonicwolf]

I would have looked at the clerk, smiled, given him a hearty "FUCK YOU" and walked out, never to come back.

I would have done something very similar. It would have been a nice Dick Cheney style "Go fuck yourself" and then walk out the door.

[ooXxXoo]

I don't know about your state laws, but here changing the price like that is totally ilegal....You should have told the guy that you were planing to get in contact with the BBB at that very moment....Infact, this happened to me at my local K-mart, picked up a game at $5.99 price and when took it to the cashier, the register kept indicating that the real value was $29.99, I asked to speak to the manager, and he clearly stated is was their fault for pricing the game for less, walked with my $5.99 game without a problem...
...
...

[Ace Comics]

They didn't have any signage on the wall in regards to "currently remarking inventory" did they?

I've been to a lot of comic stores that do that on their back issues... just so they "reserve the right" to check ebay at point of purchase and inform you that this wasn't marked with the "current" price.

Dick move either way though. I wouldn't go back.

[kedawa]

You should have stolen something.

[Enigmus]

Believe it or not, we should look for an email address for the company and send a backlash wave all about how their idiotic employees are breaking all kinds of laws like it was Super Breakout or something. Then, maybe DP will get more media attention. :king:

[Icarus Moonsight]

It's bait and switch. I know for a fact it is illegal in the state of Texas and I've turned in a few businesses in (more so just out of spite than hoping anything will actually be done about it) that didn't honor the price signage/stickers. Even if it's an error you are supposed to honor it, then correct the pricing after. Usually, clerks around here realize that price swapping at point of sale is complete bullshit on their own and fix it by whatever means they can without your asking. Though, you do get your workers that stick to the, 'Computer is always right, now matter what the sticker says.' school of thought.

I see it as either an outright deception or an inability of the business to take responsibility for it's own mistakes. Both leave me less likely to return, if ever.

All this said, I like my local PnT. If the price ever moves it goes in my favor. It's run by some good folks and they have treated both Fuyukaze and me very well.

[megasdkirby]

It's not only wrong, it's also illegal for stores to jack up prices if they're already marked. Right?


Actually, it's not false advertising as it's just a sticker on a product, not a price in a flier. Deplorable act of the PNT clerk aside, the stores don't have to do jack if the price is wrong. Some stores will give you discounts or sell a more expensive item at whatever the rung up price is (within reason) but they do that out of corporate policy, not because it's in accordance to the law (though I could be talking about of my butt, other states may have different rules).

If it was in PR, DACO would be up the stores ass. In PR, it IS ILLEGAL to hike up the price, or change it, after it was clearly marked. It IS ok if the price is actually lower (in the register), but if an article has a sticker of $5 and the seller says "oh it's wrong, it's $30", I could easly fight AND win, and the store MUST give it to me for $5. Otherwise, DACO can charge them $10,000 PER ITEM.

http://www.gobierno.pr/DACO/Inicio/

[suckerpunch5]

i would love to believe you, pero todo a este (http://www.gobierno.pr/DACO/Inicio/) es en Espanol, y no hablo Espanol. O leer.

[megasdkirby]

i would love to believe you, pero todo a este (http://www.gobierno.pr/DACO/Inicio/) es en Espanol, y no hablo Espanol. O leer.

LOL

Trying to find an english version...nothing so far. :(

[Chemdawg]

my local play and trade has actually been really good to me, i perfer it over most the gamestops around where i live too. the guys at PNT thou kinda know me thou so they pretty cool, where gamestop i get followed and hounded to pre order a game. i think its a luck kinda deal, not every PNT is goign to have the same employees.

[Pezcore343]

I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal. Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must. For example, I work at a GameStop, and if we don't get around to changing the price labels of a game when the price changes and someone wants to buy it and it rings up at a higher or lower price, what it rings up as is the correct price. Many people assume that we have to honor the stickered price but that is actually incorrect.

[Daria]

I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal. Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must. For example, I work at a GameStop, and if we don't get around to changing the price labels of a game when the price changes and someone wants to buy it and it rings up at a higher or lower price, what it rings up as is the correct price. Many people assume that we have to honor the stickered price but that is actually incorrect.

That's new. When I worked at Gamestop we were told we had to honor the stickered price. Although I don't know if it was policy or law.

[Pezcore343]

That's new. When I worked at Gamestop we were told we had to honor the stickered price. Although I don't know if it was policy or law.

It could have just been that manager's or district manager's policy. Usually if the customer complains high enough they get what they want just to be appeased, but it certainly isn't a law. It's amazing the things corporate execs will do to please individual customers.

[megasdkirby]

I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal.

It depends on location. Here in PR is is illegal, with a maximum fine of $10,000 per each additional item (falls under the category of false advertising).

Also, I read that the FTC considers it as "false advertising" in the US as well. It's similar to a bait and switch...hook the customer with an attractive price and BAM!...screw him/her over by hiking the price.


Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must. For example, I work at a GameStop, and if we don't get around to changing the price labels of a game when the price changes and someone wants to buy it and it rings up at a higher or lower price, what it rings up as is the correct price. Many people assume that we have to honor the stickered price but that is actually incorrect.

I'm trying to find any information about this, so as soon as I do, I will post it here.

But from the information I've gathered so far, yes it is illegal and the store must honor the stickered price, even if it was a mistake. However, to verify this 100%, I will continue searching for evidence supporting this matter.

[Baloo]

It could have just been that manager's or district manager's policy. Usually if the customer complains high enough they get what they want just to be appeased, but it certainly isn't a law. It's amazing the things corporate execs will do to please individual customers.

You are wrong, it is a law, but only in some states.

[Pezcore343]

Here we go, I found some information about this subject that may be illuminating. It describes practices that are illegal such as bait and switch, which as you guys can see if something a little different. It involves advertised prices in something like a newspaper or flier, and not labeled on things in the store.

MISMARKED ITEMS
http://www.ct.gov/dcp/cwp/view.asp?a=1633&Q=291650#mism
Retailers often use electronic devices at their checkout counters to “scan” the UPC bar codes on each item. This enables the cashier to total your purchase faster, and helps the store keep track of the items and quantities being sold. Consumers sometimes question whether the scanned prices charged are accurate, compared to the actual (or sale) price of the item. Consumers have certain legal rights in the event of inaccurate scanning. There are three conditions when a retailer must provide an item free of charge when it has scanned at a price higher than the posted price.

*The item must be a “consumer commodity.” This means a food, drug, device, cosmetic or other item produced for sale to retail stores, that gets "used up" or depleted, and is meant to be eventually replaced, such as: toothpaste, a loaf of bread, plastic wrap, or shampoo. A broom, for example, is not a consumer commodity.
*The item must be on sale for a period of at least seven days, and offered in a publicly circulated advertisement, such as a newspaper circular.
*The consumer must ask that the inaccurately scanned item be provided to him or her free of charge.

Bait and switch advertising:

BAIT & SWITCH ADVERTISING (with form to fill out)
http://www.ct.gov/dcp/cwp/view.asp?a...1650&PM=1#bait
Bait and Switch is a term used to describe an instance when the retailer switches an advertised item (for which you came to the retailer) for another (less desirable) item that is not the same as the originally advertised item. Often the advertising sounds too good to be true, and that advertising is what brought you into the store in the first place.

This is bait and switch and it is illegal. You may file a complaint with the Department of Consumer Protection (DCP).

[Baloo]

That doesn't sound right though, how can it only be for commodities and items that get "used up"?

[megasdkirby]

Yes, but that's for Conneticut (if I use the link provided). This could apply only for that state and not any other.

I would like to know FTC's regulation about this. So far, I think I will need to call to ask them that. :D

In any case, I love PR for DACO... :)

[Pezcore343]

Anyway, I think we can all agree that this is a shady tactic used by this PnT, no?

[adam_devry]

Thanks everyone I just wanted to know im not getting mad at this for nothing. I do love PNT so do not that this as all PNT's are bad

[darkslime]

wow, the exact same thing happened to me today.

i went to buy sonic adventure 2 at a local store called bookman's, and it was priced $8. when i went to pay they told me it was worth $15 on ebay and they weren't selling any lower. of course i buy about 1 copy a week of this game and others as they get traded in cuz you can sell it on ebay for 25, but they still shouldn't have done that.

[Kitsune Sniper]

To all of you who had this happen to you... I don't suppose you went to the manager and complained, did you? I doubt it would've changed anything, but still.

[ooXxXoo]

To all of you who had this happen to you... I don't suppose you went to the manager and complained, did you? I doubt it would've changed anything, but still.

It happened to me, and when you live in a commonwealth state like I do...Believe me, it matters....
....

[Ed Oscuro]

of course i buy about 1 copy a week of this game and others as they get traded in cuz you can sell it on ebay for 25, but they still shouldn't have done that.
:sob:

[kainemaxwell]

I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal. Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must. For example, I work at a GameStop, and if we don't get around to changing the price labels of a game when the price changes and someone wants to buy it and it rings up at a higher or lower price, what it rings up as is the correct price. Many people assume that we have to honor the stickered price but that is actually incorrect.

That's interesting. The brief time I worked at a GS and when I was at FYE we were always told to honor the price on the product, wrong or right. but back on topic, that's wrong and illegal. Id report them to whoever and tell your friends about their shoddy practices.

[Baloo]

It happened to me, and when you live in a commonwealth state like I do...Believe me, it matters....
....

I thought commonwealths were merely titles for how the government of the state was formed from back in Colonial times? I don't think living in a commonwealth would make a difference about this law.

I guess everyone does agree that this is a pretty shady tactic.

[Sonicwolf]

I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal. Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must.

Well then what the hell is stopping them from saying that EVERYTHING is mispriced?

[jacrough]

wow, the exact same thing happened to me today.

i went to buy sonic adventure 2 at a local store called bookman's, and it was priced $8. when i went to pay they told me it was worth $15 on ebay and they weren't selling any lower. of course i buy about 1 copy a week of this game and others as they get traded in cuz you can sell it on ebay for 25, but they still shouldn't have done that.

From Arizona?

God, I don't know how you found anything at Bookman's. Those stores are giant messes.

[emceelokey]

It's definitely not illegal. Not cool but definitely not illegal. In this case it's just a total dick move but wether or not he want's to honor that price is up to whoever is in charge at the store. Most stores will honor the price that's on the actual item but it's still not law that they do so, after all something can be mislabeled or put in the wrong spot or whatever. I've had the "eBay" experience before but with a trade in. I traded in a bunch of stuff and they said they'll give me $42 for whatever, then 5 minutes later the clerk said "oh hey, we can only give you $35 for it". I didn't care because the mojority of what I had were guides that I got for a penny and a few crap games but I only went into that store like three times after that in about a two year span and it eventually closed down like two years ago.

[megasdkirby]

It's definitely not illegal. Not cool but definitely not illegal.

So if I had a store, let's say a massive chain of stores, and I put up a shopper than says "SUPER FANTASTIC ITEM...only $10!", and millions flock to my stores to buy it, only for me to send a memo saying that "Fuck it, I advertised it for $10, but I decided to charge $50 because that's what I feel it should cost"...you would consider this legal?

It's false advertising, which the FTC considers illegal business practice. It's basically taking the people for fools, offering a price that was never meant to be.

It doesn't matter whether is a promotional add in a newspaper, shopper, or in-store special..it's illegal no matter how one sees it.

Also, if it was legal, imagine the amount of problems companies would be in every day.

[Baloo]

What you just described was a Bait and Switch, that's not what the OP experienced. He experienced a mismarked item.

[megasdkirby]

What you just described was a Bait and Switch, that's not what the OP experienced. He experienced a mismarked item.

I understand, but the price on the shopper would be marked incorrectly as well. And even if the price was seen "in store" it's still pretty much the same thing, which has the same purpose "lure in a customer with an attractive price just to fuck em over at the cash register". A mayor nono.

There has to be some sort of federal statement regarding this practice.

When this happens over here, the store must honor the price, else a heavy penalty will be paid per item. Unless, of course, a "nota aclaratoria", which is basically a note (in the store, TV, newspaper, etc) stating the price was incorrect and to "ask forgiveness". If no note exists, the store must honor it.

[CreativeOnlineSurname]

I understand, but the price on the shopper would be marked incorrectly as well. And even if the price was seen "in store" it's still pretty much the same thing, which has the same purpose "lure in a customer with an attractive price just to fuck em over at the cash register". A mayor nono.

There has to be some sort of federal statement regarding this practice.

When this happens over here, the store must honor the price, else a heavy penalty will be paid per item. Unless, of course, a "nota aclaratoria", which is basically a note (in the store, TV, newspaper, etc) stating the price was incorrect and to "ask forgiveness". If no note exists, the store must honor it.

You're assuming that Play-N-Trade has ads, and that those ads mention TurboGrafx-16 games for $14.99, neither of which are the case. :P

[Pezcore343]

I understand, but the price on the shopper would be marked incorrectly as well. And even if the price was seen "in store" it's still pretty much the same thing, which has the same purpose "lure in a customer with an attractive price just to fuck em over at the cash register". A mayor nono.

There has to be some sort of federal statement regarding this practice.

When this happens over here, the store must honor the price, else a heavy penalty will be paid per item. Unless, of course, a "nota aclaratoria", which is basically a note (in the store, TV, newspaper, etc) stating the price was incorrect and to "ask forgiveness". If no note exists, the store must honor it.

There was no mention of an ad stating these prices, just the price label in the store. You're correct about it being illegal to advertise one price and charge another, but having something labeled incorrectly is different. Even though the guy at this store was a douche.

[megasdkirby]

There was no mention of an ad stating these prices, just the price label in the store. You're correct about it being illegal to advertise one price and charge another, but having something labeled incorrectly is different. Even though the guy at this store was a douche.

Let's say the item was a a bag of M&M peanuts. If the label said "M&M Peanuts.... $0.10", and the seller says "No, the price is wrong." and hikes it to $5...this is illegal. Now if the label said something different, like a different item (say a Twix bar), then indeed the labeling is wrong and should not count.

If the label was placed correctly and it's for the item in question, the store must honor the price. If it was for another item, then it's something totally different.

Because if labeling was always forgivable, I could easily label all my items for $1 and and be a douche and raise the price "at will" when it's at the register.

It's basically taking the customer "for a ride".


You're assuming that Play-N-Trade has ads, and that those ads mention TurboGrafx-16 games for $14.99, neither of which are the case. :P

In store promotion/pricing and weekly ad promotion/pricing are both subject to the same rules. Stores should always keep their prices for stock purposes and auditing.

[Icarus Moonsight]

Call me nuts, but a price sticker is an advertised price. Advertised in-store yes, but still holds to the definition.


I'd just like to clear this up for everyone. Yes, it can seem like a dick move to change the price of something just before someone buys it, and I don't agree with what the clerk did, but it is unfortunately not illegal. Many corporate stores have policies where they will honor mispriced items or give some kind of discount, but there is no law that states they must. For example, I work at a GameStop, and if we don't get around to changing the price labels of a game when the price changes and someone wants to buy it and it rings up at a higher or lower price, what it rings up as is the correct price. Many people assume that we have to honor the stickered price but that is actually incorrect.

Oh no... not one of them... *sigh* How can you honestly stand by that BS?

[skad]

What they did was definitely wrong, illegal or not.

I've had quite the opposite experience in my local play and trade, which is the only place locally that carries vintage games.

The guys in my store have gone above and beyond for me. Went in the first time, and saw they had 5200 games. I picked up 3 or 4 that were between .99 and 1.99. The guy at the counter told me to go ahead and pick up 3 or 4 more, and gave them all to me at the same price. They're always willing to give me an extra discount when I'm buying more then one or two things, and they'll discount stuff they know isn't moving to make a sale.

[Pezcore343]

Call me nuts, but a price sticker is an advertised price. Advertised in-store yes, but still holds to the definition.



Oh no... not one of them... *sigh* How can you honestly stand by that BS?

One of them? I assume you mean a GameStop employee? Look I'm not trying to attack anyone and I've already said that I disagree with the way this clerk treats his customers. To look up the eBay price at the last second and change it is fucked up. Usually, however, that's not why this kind of thing happens. Things can be labeled incorrectly, labels can be outdated, sometimes only by one day as prices are suspect to change quite frequently especially at a corporate chain like GameStop. Or you can even have situations where a customer may have peeled off a new price sticker revealing an outdated and therefore incorrect price. Again, I'm agreeing that this PnT guy was an asshole, but that doesn't mean that there aren't time when stores legitimately should be allowed to honor their set price rather than what you see on a label. And believe me, according to the law that is certainly the case. GameStop isn't the first retail job I've had and everywhere you go (at least in New Jersey) it's only store policies that will get prices honored and not the law. Now please stick to topic instead of harassing me about my place of employment.

[megasdkirby]

Things can be labeled incorrectly, labels can be outdated, sometimes only by one day as prices are suspect to change quite frequently especially at a corporate chain like GameStop.

Aye, the key term here is "GAMESTOP".

I've had a couple of run-ins with the chain as well. For example, getting a game labeled $10 (and correctly, I may add, with the proper name of the game and system) and then the machine scanning $20 for it. Of course, they try to say that the price is wrong and try and sell me the game for $20. Funny, how they know DACO would be up their asses with this (including a nice $10,000 fine for that item). I fought...and won.

The clue word here is "fighting". Sure, I'm not talking about defending yourself via physical means, but just knowing your rights.

I remember the guy (or guys, since this has happened more than once) kept insisting I was wrong, they they should not honor anything. Sure...a quick call to DACO...or even better...the chain's DM (District Manager) would make any employee honor the price.

Which BTW....to anyone who purchases at GS...try and obtain the DM's telephone number in case something similar occurs. :D


Or you can even have situations where a customer may have peeled off a new price sticker revealing an outdated and therefore incorrect price.

Oh yes, I've had this happen to me several times. A customer insists the price was "there" even though I know it wasn't (hell, sometimes I even catch them in the act of tampering with prices). However, I've done something from now on: when placing new prices, I will make sure to take out the previous one, only leaving the new price. Also, when this used to happen, I would simply tell the customer "Let me call my manager so he/she can verify this"...and what is done is that the manager goes to the security room and examines the video tape! If the customer tampered with the sticker, he/she is told of what they did and the sale price is refused. Even when they threat, we used to say "No worries, we have you caught on tape, so we are ok in court". They would bitch off and leave. LOL


Again, I'm agreeing that this PnT guy was an asshole, but that doesn't mean that there aren't time when stores legitimately should be allowed to honor their set price rather than what you see on a label.

Correct and correct. :D


Now please stick to topic instead of harassing me about my place of employment.

Agreed. We all work for necessity, even if it's at a job we don't like. Heck, I know this first hand (as many of you already know) LOL

[Pezcore343]

Just one thing I want to address about GameStop DM's: they often break corporate policy to make customers happy because they'd prefer the return business. I hate it because it makes it seem like we (the people behind the counter, aka the ones dealing with the customers) are 1) wrong and 2) dishonest. When customers ask to talk to the DM or Regional Manager I always offer to do them one better and give them the corporate number, because the corporate office always sticks by the policies. GameStop is a shady place and I won't deny it, but don't think going to the DM will make it any better. They get evaluated on a basis of # of customer complaints and stuff like that so they're watching their asses as well.

By the way I'd like to just say that although I work at a GameStop I try to avoid shopping there whenever possible. I usually give my business to the DP store or to places online instead.

[megasdkirby]

I agree with you pez...same thing happens to me. Customer wants to do something out of store policy and the operations manager makes me look bad and accepts whatever the customer wants.

However, I have learned to retaliate in a a way that the OM cannot touch me...I simply say, in front of the customer: "But you are breaking the established rules, stated by corporation. I understand you want to make the customer happy, but breaking rules affects the store and eventually affects the customer". Last time I did that, the ex OM looked at me with those "I wanna kick your ass and fire you so bad" but NOTHING can be done.

Felt sooooo good. :D

[Pezcore343]

Haha I would love to pull that on my DM. The only problem with that is that they are very rarely in the store so it's always over the phone, in which case it wouldn't work too well unless I put them on speaker. I'll give it a shot next time though.

[megasdkirby]

Do it a little bit more subtle though.

Though I would not do it until you investigate a bit...even though you are not supposed to be fired, some still think they have that authority. So be careful.

I do it because I learned a few tricks here and there concerning management...and because I'm an ass at the store LOL

I would suggest not to do it now, specially with how things are. But the moment you score a new job, give it a try. :D

[AB Positive]

Ugh, I pity anyone still working for Gamestop.

Quick clear up - price stickers count for Bait-and-switch but as many have said - state law is the trump card as to whether it counts as 'illegal'

In New Hampshire... there's next to nothing legally that can be done. It's considered a mistake that the store needs to fix but nothing more - no legal infraction.

In massachusetts (a Commonwealth for those keeping score) if someone complains to the state you WILL have your ass legally handed to you for doing this. I live near the NH/MA border so the difference in law is night and day. Kinda neat considering. Lots of mass folk come up here to "smuggle" fireworks back down to MA during the summer.

Regardless, I think we all agree. OP's situation is known in the circles as a "dick move". I don't frequent local shops anymore as they all tend to suck, corporate or otherwise. Don't get me started on Video Game Exchange in Plaistow. He survives from jacking up prices and having a store surrounded by a "Pants-on-head retarded" clientele.

[Icarus Moonsight]

One of them? I assume you mean a GameStop employee?

No, that's not it. You came off as a bit of a corporate sycophant, that's all. Results earn you more business than excuses. That's all I meant.

[Enigmus]

Just one thing I want to address about GameStop DM's: they often break corporate policy to make customers happy because they'd prefer the return business. I hate it because it makes it seem like we (the people behind the counter, aka the ones dealing with the customers) are 1) wrong and 2) dishonest. When customers ask to talk to the DM or Regional Manager I always offer to do them one better and give them the corporate number, because the corporate office always sticks by the policies. GameStop is a shady place and I won't deny it, but don't think going to the DM will make it any better. They get evaluated on a basis of # of customer complaints and stuff like that so they're watching their asses as well.

By the way I'd like to just say that although I work at a GameStop I try to avoid shopping there whenever possible. I usually give my business to the DP store or to places online instead.

Tell that to my dust bunny filled broken PS2 I got there. :angry:

[Pezcore343]

Tell that to my dust bunny filled broken PS2 I got there. :angry:

...What does that have to do with the post you quoted?

[emceelokey]

There's a difference between something being ADVERTISED and being MISLABELED. If your talking about advertisements, then those are used to advertise something and get people who may not have a reason to go in to the store, to go in to the store. If something is mislabeled, then you are already in the store for other reasons supposedly and happenen to find something represented wrong. Now, most companies will honor the lower price for the sake of courtesy but there's no law or policy violations if they don't want to honor the lower price. The only punishment is that people won't shop there anymore. Shouldn't at least.

If you have ever worked in retail, especially in a big box type of store, then you will know that it is extremely hard to have every price up to date all the time. In the event something is priced wrong then as a courtesy most stores will honor a price as marked but they don't have to. Let's say a game that's retails for $60 is on sale for $45 for a week and the sale ends but a price tag is still up saying it's $45. They don't have to honor that price. If they want to keep you they should but they don't have to, but they can easily say that the price tag was from last week and wasn't taken down and it's going to ring up for $60 and take that tag down.

Now if a game is on sale that week for $45 and is advertised in the paper for $45 but still rings up $60 then they HAVE to honor that price or that will be false advertising. The advertising is potentially what will bring you to the store in the first place and for them to not honor that price after it being advertised would be a bait and switch.