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View Full Version : Has ebay changed their feedback policies AGAIN?


ryborg
10-05-2010, 09:13 PM
Maybe I'm wrong or dumb, but I thought when ebay made all of their changes to the feedback system a while back, buyers who didn't pay couldn't leave feedback of any kind for the seller. Is this true?

I sold an item to a guy with 1700 feedback and he never paid. I have the automatic unpaid item dispute thing, so after five days, a dispute was opened. The next day, he emails me to say he's refusing to pay and I should just relist the item.

Sure thing, I'll do just that, once the dispute closes and I get my fees back/a free relist. That happens a few days later. Then, out of the blue, he negs me. So now buyers can leave negs after a closed unpaid item dispute?

I emailed ebay to have the feedback removed, and after a week, all I've gotten from them are stock emails saying "sorry, we're awfully busy right now, so maybe we'll get back to you by 2011." Talking to ebay's flunkies over the phone is only slightly less irritating than sawing off your own arm.

So what's the deal? How'd this guy perform a task which should be impossible? I can't wait to hear back from ebay in 8-12 months/years.


If a buyer hasn't paid, a seller can open an unpaid item case in the Resolution Center. After the case is opened, the buyer has up to 4 days to pay or reach an agreement with the seller. If the buyer doesn't pay and doesn't respond to the case within 4 days, an unpaid item is recorded on the buyer's account and any Feedback left by that buyer for that transaction is removed. If the buyer didn't leave Feedback yet, they won't be able to once the unpaid item is recorded.
theclaw
10-05-2010, 09:18 PM
I'm not quite sure... Did the buyer respond direct to your email address, or through ebay's messaging system? I think buyers are only blocked from leaving feedback if ebay believes they never made contact with the seller.
megasdkirby
10-05-2010, 09:33 PM
When DP was offline for some time, I was frequenting the Community Boards at Ebay (yes, I have a massive migraine now thanks to it). There were many threads that indicate that when a buyer leaves feedback after the Item Dispute thing you mentioned previously, that they had to contact Ebay over and over and over again just for to get one kind soul (and probably not from Ebay India) who will delete the negative feedback.

The buyer, from what I've read, is not supposed to leave feedback. But of course it's Ebay and their system has always been broken.

If you want a good laugh at how STUPID Ebay has become, you should submit your inquiry to the joke that is "Ebay Court". No, I kid you not:

https://www.ebaycourt.com/cc/FAQ.jsf

^^^Ebay India...go fig.
ryborg
10-05-2010, 10:37 PM
I'm not quite sure... Did the buyer respond direct to your email address, or through ebay's messaging system? I think buyers are only blocked from leaving feedback if ebay believes they never made contact with the seller.

Through ebay's messaging service. What you're saying is possible I guess, but nowhere on ebay's Feedback FAQ page does it say this can happen (not to mention it doesn't make sense)


If you want a good laugh at how STUPID Ebay has become, you should submit your inquiry to the joke that is "Ebay Court". No, I kid you not:

https://www.ebaycourt.com/cc/FAQ.jsf

^^^Ebay India...go fig.

Haha, wow! Is that a real page? There's a bunch of misspellings and the syntax is horrible. I know it's ebay India, but still. I don't know if I'd ever actually use that service, but I'd definitely serve on the "jury"
b1aCkDeA7h
10-06-2010, 09:48 AM
These days, they seriously protect a buyer as if the buyer was the last person on earth.

As for sellers, well eBay tends to throw them under a bus, then take the corpse and throw it into an airplane turbine.
ryborg
10-06-2010, 01:39 PM
These days, they seriously protect a buyer as if the buyer was the last person on earth.

I really don't have too much of a problem with that, but this guy WASN'T a buyer. He didn't pay.
Zing
10-06-2010, 02:14 PM
I am logged into Ebay right now, looking at an auction for which I did not pay. The buyer went through the non-payment process and such. I am unable to leave feedback for that auction.

So, no, non-paying bidders cannot leave feedback once the non-paying strike has been applied. Are you sure you have reached that point? It took a very, very long time.
ryborg
10-06-2010, 02:18 PM
So, no, non-paying bidders cannot leave feedback once the non-paying strike has been applied. Are you sure you have reached that point? It took a very, very long time.

I know, that's why this whole thing is confusing. Like I said, I use the automatic non-paying-bidder program ebay offers and I have it set to send me emails every step of the way. The dispute closed and I got my fees back on one day; he left the neg a full day later.
theclaw
10-06-2010, 07:41 PM
Pretty vague, but this (http://pages.ebay.com/help/feedback/losing-privileges.html) seems to say what I was trying to. It's looking like them contacting you through ebay allowed feedback to be left.
Zing
10-07-2010, 11:24 AM
Are you suggesting that as long as the buyer responded in some form to the non-payment warning, they are free to leave feedback?
theclaw
10-07-2010, 12:41 PM
No idea. Ebay's wordage points toward that. But I'm just an at home seller and wouldn't have real incite into their policy.