PreZZ
03-20-2013, 12:22 AM
Hi I subscribed to ps+ on monday, I went to my local best buy and bought a 32g memory card to store the games for my vita. Ninja Gaiden was on the canadian website as a free ps+ game, along with wipeout 2048(which i already owned), uncharted , gravity rush. After I subscribed, I could not download Ninja Gaiden, the game I wanted most, it was not part of the ps+ program. http://ca.playstation.com/psn/playstation-plus/ its still advertised as of today even after I contacted them. contacted live chat support which was of no help, I asked to talk to a supervisor and told me he could not transfer me but they would call me back. And they never did. I called customer service, the supervisor told me basically to get lost and even tried to sell me a protection plan. I asked for his name but would not give it to me. This is the worst customer service I have experienced, and I figured they deserved this tread. After spending 135$ for the mem card and ps+, I expect to get what I paid for. Here is a transcript of the customer service:
Mason N.: Hi, my name is Mason N.. How may I help you?
me: hi i just got playstation plus, I wanted to download ninja gaiden sigma which is advertised as a free game download on your website, but its not free in psn store
Mason N.: I see, Francis. I'd be happy to look into this for you today.
me: http://ca.playstation.com/psn/playstation-plus/
Mason N.: Thank you, I am just pulling up the Store now to see what is happening.
Mason N.: I do apologize for this mix up, Francis. It appears that the Canadian website has not yet updated with the most recent Plus content. The content on the PS Store is the most up to date with PS Plus content.
Mason N.: Being that today is Tuesday, we are updating our Store. It is possible that the Store has already completed that portion of the update, whereas the website should be updated later on.
me: does look like false advertising to me... I subscribed to play this game
me: it was there yesterday and still is
me: I bought a 32g memory card to play these games yesterday and its not available... plus a 3 month membership
Mason N.: Right, and today the Store is updating with new content. The new game that will be available for PS Vita is Tekken 6. Unfortunately, if Ninja Gaiden is no longer available for Plus members, there is no way for us to give it to you. I do apologize.
me: I spent 135$ yesterday because i figured getting 3 full vita games was a good deal, i dont really care about tekken 6 which I played 3 years ago on psp...
Mason N.: I truly understand your frustration, Francis. There are many other free games right now for Plus members on the PS Vita. Such as, Uncharted, Gravity Rush, Wipeout, and more. There is also 12 games free for the PS3. I am sorry, Francis, but there is just no way for me to give you Ninja Gaiden.
me: Ive been a loyal customer for years, bought every sony system at launch,and the game is advertised on your website, so is this really how Sony handles customer care? even if the store is updated today, it still wasnt available yesterday? I feel cheated for getting the ps+, which is the reason i spent 135$ yesterday for an overpriced memory card and a + account
me: I did get uncharted and gravity rush, thats 2 games, i already own wipeout so i really wanted ninja gaiden, this is the game i really wanted
Mason N.: I completely understand where you are coming from, Francis, and if there was something that I could do to resolve this, I absolutely would. Unfortunately, if the content is not available on the Store anymore, my hands are tied. You will be able to download many games in the future to add to your collection. It will definitely be worth your money.
me: I know more games will be available and ps+ is a good value in long term, but what made me subscribed was the ninja gaiden game. Its advertised as a game ON YOUR WEBSITE, if it wasnt there I would not have bought a memory card and ps+ account for 135$ yesterday, i would have bought the game...
Mason N.: Unfortunately, there is just nothing that I am able to do, Francis. I understand that you could have purchased the game for much cheaper, but wanted to get it from PS Plus while still being able to get all of the other benefits. I am very sorry, Francis. It is possible that the game will be available for Plus members again in the future.
me: I understand its not your fault, and its your job to answer problems. But really, i have to waste my time here and there is nothing you can do about it? When I pay for something thats advertised, i expect to have what I bought. your answer is unacceptable. I am a loyal customer and i did not get what i payed for. period.
Mason N.: Unfortunately, I just do not have the authority or ability to provide this game to you, Francis. My hands are tied at this point.
me: So who as the autority?
Mason N.: I don't know that anybody does, it is not something that I am able to do.
me: Dont you have a superior, do i have to contact Howard Stringer or Kaz Hirai for a simple customer problem?
Mason N.: There is no way for me to transfer a Chat to a supervisor, but, if you would like, I can call you directly and transfer you to one.
me: sure
Mason N.: What number would you like me to call.
me: xxx xxx xxxx
Mason N.: Thank you, give me just a few minutes to set up the call.
Mason N.: Hi, my name is Mason N.. How may I help you?
me: hi i just got playstation plus, I wanted to download ninja gaiden sigma which is advertised as a free game download on your website, but its not free in psn store
Mason N.: I see, Francis. I'd be happy to look into this for you today.
me: http://ca.playstation.com/psn/playstation-plus/
Mason N.: Thank you, I am just pulling up the Store now to see what is happening.
Mason N.: I do apologize for this mix up, Francis. It appears that the Canadian website has not yet updated with the most recent Plus content. The content on the PS Store is the most up to date with PS Plus content.
Mason N.: Being that today is Tuesday, we are updating our Store. It is possible that the Store has already completed that portion of the update, whereas the website should be updated later on.
me: does look like false advertising to me... I subscribed to play this game
me: it was there yesterday and still is
me: I bought a 32g memory card to play these games yesterday and its not available... plus a 3 month membership
Mason N.: Right, and today the Store is updating with new content. The new game that will be available for PS Vita is Tekken 6. Unfortunately, if Ninja Gaiden is no longer available for Plus members, there is no way for us to give it to you. I do apologize.
me: I spent 135$ yesterday because i figured getting 3 full vita games was a good deal, i dont really care about tekken 6 which I played 3 years ago on psp...
Mason N.: I truly understand your frustration, Francis. There are many other free games right now for Plus members on the PS Vita. Such as, Uncharted, Gravity Rush, Wipeout, and more. There is also 12 games free for the PS3. I am sorry, Francis, but there is just no way for me to give you Ninja Gaiden.
me: Ive been a loyal customer for years, bought every sony system at launch,and the game is advertised on your website, so is this really how Sony handles customer care? even if the store is updated today, it still wasnt available yesterday? I feel cheated for getting the ps+, which is the reason i spent 135$ yesterday for an overpriced memory card and a + account
me: I did get uncharted and gravity rush, thats 2 games, i already own wipeout so i really wanted ninja gaiden, this is the game i really wanted
Mason N.: I completely understand where you are coming from, Francis, and if there was something that I could do to resolve this, I absolutely would. Unfortunately, if the content is not available on the Store anymore, my hands are tied. You will be able to download many games in the future to add to your collection. It will definitely be worth your money.
me: I know more games will be available and ps+ is a good value in long term, but what made me subscribed was the ninja gaiden game. Its advertised as a game ON YOUR WEBSITE, if it wasnt there I would not have bought a memory card and ps+ account for 135$ yesterday, i would have bought the game...
Mason N.: Unfortunately, there is just nothing that I am able to do, Francis. I understand that you could have purchased the game for much cheaper, but wanted to get it from PS Plus while still being able to get all of the other benefits. I am very sorry, Francis. It is possible that the game will be available for Plus members again in the future.
me: I understand its not your fault, and its your job to answer problems. But really, i have to waste my time here and there is nothing you can do about it? When I pay for something thats advertised, i expect to have what I bought. your answer is unacceptable. I am a loyal customer and i did not get what i payed for. period.
Mason N.: Unfortunately, I just do not have the authority or ability to provide this game to you, Francis. My hands are tied at this point.
me: So who as the autority?
Mason N.: I don't know that anybody does, it is not something that I am able to do.
me: Dont you have a superior, do i have to contact Howard Stringer or Kaz Hirai for a simple customer problem?
Mason N.: There is no way for me to transfer a Chat to a supervisor, but, if you would like, I can call you directly and transfer you to one.
me: sure
Mason N.: What number would you like me to call.
me: xxx xxx xxxx
Mason N.: Thank you, give me just a few minutes to set up the call.