Bidder problem

[Gamereviewgod]

Ok, I sold a lot of Star Wars figures on E-bay. Newbie bidder, zero feedback. He surprisingly paid immediately with Paypal. When I went to pack up the figs and send them out the next day, his provided address is in the UK. Now, besides the fact I don't ship outside the US (which is stated in my auctions), there's obviously going to be a substantial postage difference. I E-mail him to tell him the problem and it comes right back to me as undeliverable. It's been a week, I cannot contact him either via his Paypal addy or his user E-mail on E-bay. I already took the money and sent it to my bank account (I paid no attention to his address when he intially paid) and I'm certainly not going to eat at least $10+ shipping. What do I do now??

[Griking]

Funny, I have the exact same thing happening to me currently.

I've sent three emails to the bidder and all three bounced back to me as undeliverable. I'm not going to do anything at this point until the buyer contacts me. When they do I'll respond by showing him all of the emails that I've attempted to send him and then tell him that he needs to pay the correct shipping charge for me to send the product.

I would have shipped the item weeks ago if they paid the correct amount and honestly Its not my fault that they provided a bad email address.

[Achika]

Send it surface mail :evil:

[SoulBlazer]

You have the option with PayPal to return the money to the person who sent it to you. At least that way you can also send a note with it explaining why you returned him his money.

Otherwise, do what Achika said -- send it out surface mail.

[punkoffgirl]

I'd try sending him the money back via PayPal. The point in doing that is that you can send a note along with the money via paypal, so even if his email address associated w/PayPal doesn't work, he can still have access to the account and see the money.

[Cmosfm]

I'd try sending him the money back via PayPal. The point in doing that is that you can send a note along with the money via paypal, so even if his email address associated w/PayPal doesn't work, he can still have access to the account and see the money.

I agree to this one, its honest and it doesnt leave him hanging.

[cheesystick]

I'd try sending him the money back via PayPal. The point in doing that is that you can send a note along with the money via paypal, so even if his email address associated w/PayPal doesn't work, he can still have access to the account and see the money.


I agree to this one, its honest and it doesnt leave him hanging.
Yeah, but then you have it eat it on the ebay charges. Might have to relist the item and start all over again, which is a major pain.
-crispy

[punkoffgirl]

Sending the money back doesn't necessarily mean he has to eat the eBay charges. I'm assuming he'd inform the buyer when refunding the money of the issue with shipping (out of the country, more than originally thought) and the issue with trying to contact him (email didn't work, paypal only option), and give him a chance to correct things, ie send more money back.
Unless he wanted to refuse the guy based on the fact that he stated he doesn't ship outside of the US and the guy bid anyway, which means he isn't even obligated to ship it to him, although I'm not sure if he'd have to eat the fees on that one, or if eBay might possibly refund them because the buyer didn't read the seller's terms.

[sisko]

or if eBay might possibly refund them because the buyer didn't read the seller's terms.

I can vouch for this as I have done it many times. You need to fill out an NPB complaint (there is a link at the bottom of your selling page) and you can select a variety of options as to why. One of them is that the buy didn't comply with the terms, and another is that you couldn't contact the seller (I forgot what the rest were). This will send another invoice to the bidder, telling htem to pay.

10 days after you file the NPB complaint, you can request a final value fee credit. They ask the reason again, but you'll get your money back instantly.

Unfortunately, you have to eat the listing fees.