Sony and EB Games can GO TO HELL!!!

[GunPanther]

After forcing myself to buy a PS2 network adaptor in order to play "Syphon Filter: The Omega Strain" online, I was shocked to find that I kept receiving the "-881" error when trying to authenticate my DSL settings.

Upon calling up SCEA's hotline, they told me that I would have to send in my PS2 unit because it was 'an older model' and they would send me a replacement PS2 so the Network Adaptor could work.

I've had my PS2 for 2 years now and I've had no problems with it whatsoever.

What really ticks me off is that Sony is not willing to reimburse me for sending the unit off to them and that EB Games will not let me return the Network Adaptor to their store because it's already been opened.

It's going to cost me about $20.00 to send the unit to Sony (I have to find a good box, shipping materials, I have to insure it and I have to have a signature confirmation of some kind in order for them to accept the package).

What also makes me angry is that the employees at the EB Games I tried to return the adaptor at got all snotty and blamed me for not 'checking' to see if the adaptor would be compatible with my specific PS2. He then said the the only alternative would be to sell it back to EB Games for only $19 in credit. Furthermore, they initially offered to exchange the adaptor for the same one but they would force me to open it in front of them. (that pissed me off so much that I literally snatched the receipt and box from the employee and stormed out of the store without saying a word)

How the hell was I supposed to know that this thing wouldn't be compatible?

Plus, there's a disclaimer on the back of the adaptor's packaging that states that some PS2 units may not be compatible with the network adaptor. I overlooked this disclaimer because the text was so small compared to all the other text and looked like it could be the 'non-important' jargon such as the features of the network adaptor.

What the hell can I do with this useless piece of plastic now?


What the hell is up with Sony? I'm starting to hate them and their business practices.





:angry:




:2gunfire: GunPanther :snipersmile:

[SirDrexl]

Yeah, that does suck. If you did exchange the adaptor for the same one it seems that you would have had the same problem though.

It may not just be the network adaptors that are incompatible with some PS2's. My brother got a new PS2 (the online pack with ATV Fury or whatever its called) and now his X-Arcade stick which worked with his previous system won't work at all with it, even though the stick still works fine with a computer.

[GunPanther]

Yeah, that does suck. If you did exchange the adaptor for the same one it seems that you would have had the same problem though.

It may not just be the network adaptors that are incompatible with some PS2's. My brother got a new PS2 (the online pack with ATV Fury or whatever its called) and now his X-Arcade stick which worked with his previous system won't work at all with it, even though the stick still works fine with a computer.

That sucks to hear that man. What is up with Sony? Can't they ever make something right the first time?

As for exchanging the adaptor, I would have done it if they would have given me a sealed one. Then I could 'scam' the new one and have another store take it back (Now, I only 'scam' things when I'm forced to, and at this point and time, I just might have to. However, don't think I'm doing something illegal. I'm doing everything by the store's return policies, it's just that I'm making it 'work' for me.).

My point is that I shouldn't have to pay an additional $20.00 for something that isn't really 'broken'.

I paid $199.00 + tax for my PS2 over 2 years ago, so why the hell should I pay extra money now for something that's clearly Sony's fault?

It's their fault that the older systems can't handle the network adaptor and it's their fault that the network adaptor isn't compatible with ALL PS2 systems.

From what I heard, didn't lots of people also have problems with the Final Fantasy XI HDD compatibility?

It's pretty much a similar situation and it's all Sony's fault.

If I was Sony and I was making a product with 'add-on' features in the near future, it's only fair that I eat the shipping charges for something that should be perfect when it's finally released to the public. I wouldn't blame the consumer for my company's errors.

Here's another way to think about it:

Just say you order an item from an online store.

You paid for and received your order, but the company that sent it to you gave you the wrong item. They're willing to exchange the item for you and give you the correct item that you had placed the initial order for, but you'll have to send the item back to them and pay for the shipping out of YOUR pocket. They will NOT reimburse you for sending it back to them.

That's pretty much the same principal that I'm posed with.


This situation with Sony and EB is total bull**it.





:2gunfire: GunPanther :snipersmile:

[Darth Sensei]

Well, to be honest I don't think $20 for a new PS2 would be such a bad thing anyway. We all know the rep PS2's have for not being durable. $20 buys you insurance against breaking down.

D

[Scoots]

Doesn't seem much different than a recall on your car... Usually the repairs will be made free of charge, but you're still responsible for the cost (gas, time out of work, whatever) of getting your car to the dealer.

[DasCrewShtool]

The first PS2 I bought started putting grooves in my DVD's and games, it cost me 20 dollars to send it off because Walmart wouldn't take it back because it was opened, they gave me some shit about manufacturers warranty, so I sent it off, it came back and not 2 weeks later the cd tray broke, I sent off again now I am out about a month and 40 dollars just to get a PS2 that quit reading disks 6 months later, so I said FUCK sony pawned the PS2 and bought a Game Cube that has never let me down, NO Nintendo or Sega product has ever screwed me out of any money.

[Sniderman]

Precisely why I will never go on-line with a game console - only with a computer. Game consoles cannot be "upgraded," so you run into problems like this with older models. Computers, on the other hand, can be retrofitted and upgraded pretty effortlessly until you get what you need to get the game runnin'.

I would love to play some of the on-line stuff (especially RE: Outbreak), but there's no way I'm gonna subject myself to the headaches I've heard about.

[sisko]

I would get your PS2 swapped out. If you've had it for 2 years, odds are that it won't last much longer, spend the $20 now, so you don't have to pay the $150 later.

The unit you will get will most likely be the 50000 series, which is a big step up from the model you have now anyway.

[kainemaxwell]

Manager had nothing to say about this I take it?

[NintendoMan]

Well, I think of it like this. It would be like if you bought this new computer game that just came out and you went home to install it on your computer. When doing this you find out that your computer won't let you install it because your computer is basicly outdated for this type of game.

So your telling me that you would get made at the maker's of your computer because it won't play your game. Then your going to get made at the game store, where you bought that computer game, because your out dated computer won't play it. Sorry, but you are totally at fault here.

I see what your saying about not wanting to pay $20, but it is for a new system, unless they are just modifying your old one. This is what you should do, sell everything made from sony, and buy everything Nintendo! Problem solved! :D :D

PS. Good luck with whatever happens.

[Bratwurst]

I would be suspicious of Sony either swapping the system with a refurbished / returned deck or modifying the current one.

[hezeuschrist]

No, that analogy doesn't work. It's a PS2 Network adapter. It's job: Adapt a PS2 to be used on a network. That's it, just get the thing online. I would think it impossible to have an "out of date" console, except for a few exclusions. The new Sony DVD remote for the PS2's with the infared port, but that's clearly listed on the packaging, and you can see, right through the window, that there's nowhere to plug the thing in to make the wireless connection.

Now with the network adapter, it SHOULD be compatable with all PS2's. I don't care how old they are, and why the hell should the consumer be punished for supporting Sony early on?

It sucks, but sadly that's the way business is done. I ordered some cables from a place online, and the shipping was $12 from cali to michigan, for 0.9lbs of cables. That's more than the cost of the cables. So I get the stuff, and it's all completely wrong. I call them up and say I'll ship it back to them and they can ship me out the new shit free of charge. I will not pay to ship it back, and they refuse it. They can refund my money (minus shipping) but at that point I've just spent $18 for them to send me the wrong crap and have me send it back. That's horseshit, but for some stupid reason it's an industry standard.

I too suggest biting the bullet and getting the new PS2 for $20 :(

[Achika]

Bundles are going for $150 at gamestop right now (network adapter, ATV off-road fury 2) What if you sell your current system and network adapter on eBay (seperate of course) take the funds and buy a combo pack?


Another thing to do is call the DM. They can override any store policies and explain to them your story. If he lets you return it, you can always trade in your system, pay the bit extra and get the free game.

[dbiersdorf]

NO Nintendo or Sega product has ever screwed me out of any money.

Damn straight. 8-)

[shai hulud]

I dont see how either company is at fault here. If i could trade up to the latest model PS2 for $20 i would do that in a second. The return policy at EB seems pretty reasonable to, what are they going to do with an opened network adaptor? I guess they could sell it used and take a loss (i am sure they could afford it, but i dont see any chain doing this).

[Darth Sensei]

NO Nintendo or Sega product has ever screwed me out of any money.

Damn straight. 8-)

Apparently neither of you forked over big bucks for the Sega Saturn, CD, or 32X? :hmm:

How about the original Game Boy Advance with the terrible screen,the N64, or the Virtual Boy? :hmm:

I'm not asking for flaming from people who enjoyed those systems immensely. I'm just pointing out that every company has had some less than stellar products.

D

[gamegirl79]

From what I heard, didn't lots of people also have problems with the Final Fantasy XI HDD compatibility?

When I first installed the HDD in my PS2 and turned it back on, for some reason I had no sound. Evyerthing else appeared to be okay (I could see what was on the HDD and load Playonline, etc), except for the sound issue. No rhyme or reason as to why. When I took the HDD out I had sound again. I installed the HDD again, same thing. I took it back out and reinstalled it AGAIN, and I finally had sound. O_O

As for the network adapter, I bought my PS2 in early 2001 and have had no problems getting online. x_x

[portnoyd]

NO Nintendo or Sega product has ever screwed me out of any money.

Damn straight. 8-)

Apparently neither of you forked over big bucks for the Sega Saturn, CD, or 32X? :hmm:

How about the original Game Boy Advance with the terrible screen,the N64, or the Virtual Boy? :hmm:

I'm not asking for flaming from people who enjoyed those systems immensely. I'm just pointing out that every company has had some less than stellar products.

I think they're talking about the system breaking. Never heard any problems with any of those systems mentioned. They may suck, but they worked flawlessly.

dave

[downfall]

NO Nintendo or Sega product has ever screwed me out of any money.

Damn straight. 8-)

Apparently neither of you forked over big bucks for the Sega Saturn, CD, or 32X? :hmm:

How about the original Game Boy Advance with the terrible screen,the N64, or the Virtual Boy? :hmm:

I'm not asking for flaming from people who enjoyed those systems immensely. I'm just pointing out that every company has had some less than stellar products.

D

At least those products work properly, regardless of the cost/lack of support! ;) :P

Anyway, while I've not had an ounce of trouble with my PS2 (bought it USED from Gamestop nonetheless), I can clearly see why anyone would be upset at Sony. It's just poor business to alienate your own customer base, especially those who supported you by buying one of your first batch of PS2 systems.

The VERY LEAST that Sony could do is send something out to stores that sell their network products and inform them that there is a compatibility issue. Then the VERY LEAST the stores could do is tell their employees to inform the customer that buys the network adapter that there is a possible compatibility issue.

Since when has ANY console company REQUIRED you to upgrade your console to use another of their products? Heck, a lot of consoles have ports and crap all over the bottom of them that were never used, but were put there so that if something were to come of it (SNES CD Rom, 64DD, etc.), that people wouldn't have to upgrade their existing console, just buy the add-on if they so pleased; in this case, the Network Adapter.

Computers are a whole different bag - they're meant to be upgraded. Consoles aren't - they're meant to be enjoyed right out of the box until the next console comes along. Add-ons are an option.

You cannot convince me that when the PS2 was released, there were people that said "Well, I better not buy this PS2 console because I bet it's not going to work with something that Sony is going to release for this exact same console a few years down the road."

It's just stupid on Sony's part.

[Flack]

Is it only certain PS2's that they are having a problem with? The Network Adapter works just fine on my launch PS2.

[PapaStu]

My Network Adaport has worked just fine with my Launch PS2 as well.

Questions to asess the problem.
What model is ur PS2?
How are you trying to connect into your DSL? Directly into modem or through a router, or a switch/hub to router?


I know that the first router that I had, prevented me from hearing talking in game. I could talk out, and my teammates coulds hear me, BUT when they talked i couldnt hear them. It was the built in firewall that was creating the issues. When I moved back home, i plugged directly into the modem and had to reconfigure settings for it to work, and when i moved out again, i had to change the settings AGAIN so it would go online in the same type setup as before. (connected thru switch, to router) When i added my HDD for FF XI, it started the intial configuration, but ive still been yet to verify Step 3 for PlayOnline. I think its going to make me reconfigure once again, cause it can no longer detect online at all. Its kinda finkey, but that software disc is a help of helps, redoing the settings might be whats needed.

[-hellvin-]

Heh, yet again someone is abused by EB's whorish "policies." My friend got screwed by them over their little sticker on the cd case policy. We used to come in there all the time and spend tons of money on used psx and current gen stuff then they basically give my friend the finger when he tries to be reasonable with them over a return. What's even more insulting is when they off to buy back something for like a fucken dollar? Oh ok! Thanks ASSHAT.

[kevincure]

Yeah, I think it would be ridiculous if your NA didn't work on your model of PS2, but this sounds more like incompetent tech support than anything. I've never heard of this problem. I have an early PS2 that works fine with the NA, other people here have the launch system and the NA works fine.

Did you try looking up the problem you had on the internet? I'm pretty sure you get the 881 when you try to plug the PS2 in a port that is "linked" to a specific system (the way that some colleges force you to put special software on your PC that allows only that PC to be used in a certain ethernet port). In that case, it's your ISP's fault, and you could fix the problem by buying a router.

I guess it's possible, but if Sony really made systems that don't work with the NA period, and I hadn't heard about it yet, I'd be astounded.

[GunPanther]

Manager had nothing to say about this I take it?

Kaine23,

It's funny you mention that.

It was the manager on duty (not the actual full-fledged manager who REALLY runs the store) that told me I couldn't return it.





:2gunfire: GunPanther :snipersmile:

[GunPanther]

Well, I think of it like this. It would be like if you bought this new computer game that just came out and you went home to install it on your computer. When doing this you find out that your computer won't let you install it because your computer is basicly outdated for this type of game.

So your telling me that you would get made at the maker's of your computer because it won't play your game. Then your going to get made at the game store, where you bought that computer game, because your out dated computer won't play it. Sorry, but you are totally at fault here.

I see what your saying about not wanting to pay $20, but it is for a new system, unless they are just modifying your old one. This is what you should do, sell everything made from sony, and buy everything Nintendo! Problem solved! :D :D

PS. Good luck with whatever happens.


Thanks for the well wishing. I hope everything comes out OK as well.

As for your argument, this is a console compatibility issue, not a PC compatibility issue since PCs are infamous for being obsolete within just a few short months.

Consoles are supposed to have a shelf life of anywhere from 3-5 years, sometimes more (in the case of the GameBoy).

My argument is that Sony should NOT have to keep making modifications to their consoles which are miniscule.

Take Nintendo, for example. How many times have they upgraded their consoles? They've never upgraded any console more than 3 times (save for the GameBoy, if you consider them upgrades). Everytime they upgraded the console, it was always a drastic change from the original. The NES became a top loader, the SNES got smaller because of the lack of the 'useless' "eject" button, the GameBoy got smaller to fit into a 'pocket', then later went into the world of 'color' and most recently began to 'advance'.

Nintendo never really made any internal changes to any of their systems (and if they did, the public never really knew about it because the products still worked without any major problems).



:2gunfire: GunPanther :snipersmile:

[ManekiNeko]

Looks like the rebels just earned another warrior in their battle against unspeakable evil! LOL

Seriously, though, I've had problems with Sony's customer service in the past... I called to find out why my Playstation wouldn't work with my television set, and they told me that I could either send it in to have it chipped or just buy a pricey Sony monitor. Neither option was particularly appealing to me, so I just lived with the problem until I returned home and got a NON-Sony television set that could handle my 'station.

JR

[GunPanther]

Yeah, I think it would be ridiculous if your NA didn't work on your model of PS2, but this sounds more like incompetent tech support than anything. I've never heard of this problem. I have an early PS2 that works fine with the NA, other people here have the launch system and the NA works fine.

Did you try looking up the problem you had on the internet? I'm pretty sure you get the 881 when you try to plug the PS2 in a port that is "linked" to a specific system (the way that some colleges force you to put special software on your PC that allows only that PC to be used in a certain ethernet port). In that case, it's your ISP's fault, and you could fix the problem by buying a router.

I guess it's possible, but if Sony really made systems that don't work with the NA period, and I hadn't heard about it yet, I'd be astounded.


I actually went to the SCEA website and looked at all their FAQs before deciding to call their hotline. I checked all of my proper ISP DSl info and followed everything to the letter, still no go except the "-881" error.

When I called the SCEA tech support center, they walked me through everything, from adjusting the settings, to physically connecting/disconnecting the DSL cables and the NA itself.

After about 20 minutes of tech support through the phone, they finally concluded that my PS2 was the 'older model' which was not compatible with the NA.

I'm probably the 'small percentage' of PS2 owners who have problems with their PS2 console's NA compatibility. (Now you can be astounded :P )



:2gunfire: GunPanther :snipersmile:

[GunPanther]

Looks like the rebels just earned another warrior in their battle against unspeakable evil! LOL

Seriously, though, I've had problems with Sony's customer service in the past... I called to find out why my Playstation wouldn't work with my television set, and they told me that I could either send it in to have it chipped or just buy a pricey Sony monitor. Neither option was particularly appealing to me, so I just lived with the problem until I returned home and got a NON-Sony television set that could handle my 'station.

JR


Alright! Onward! To the revolution!!!! :bad-words:


WTF? Your PS1 (or PS2?) wouldn't work with a SONY BRAND tv? Is that Sony's way of telling the consumer to go suck an egg?





:vamp:
:rockets: GunPanther :2gunfire:
:snipersmile:

[Jasoco]

WTF? Your PS1 (or PS2?) wouldn't work with a SONY BRAND tv? Is that Sony's way of telling the consumer to go suck an egg?Actually, I think he was saying he called Sony and they told him he'd need to BUY a Sony TV to ensure compatibility.

[ManekiNeko]

Alright! Onward! To the revolution!!!! :bad-words:


WTF? Your PS1 (or PS2?) wouldn't work with a SONY BRAND tv? Is that Sony's way of telling the consumer to go suck an egg?

Well, that television set was old, and it had problems with other game systems in addition to my Playstation. Somewhat ironically, my Saturn was immune to the problem and worked just fine on that TV.

Anyway, yeah, the customer rep's suggestion was to either send the Playstation into Sony for rechipping or buy a Sony brand monitor. My solution was to just buy another television, one not manufactured by Sony. It's worked perfectly well with every game system I've thrown at it so far.

JR

[Jasoco]

Just curious. What kind of problems did it have?

[ManekiNeko]

I don't remember what it was exactly... I think the screen kept flipping, or the picture was fuzzy, or something like that. My Playstation 1, Genesis, and Super NES all had the same problem with that TV set. My Saturn and my older systems didn't.

JR

[The Collector]

Is it only certain PS2's that they are having a problem with? The Network Adapter works just fine on my launch PS2.

Once i overcame a software problem, my launch PS2 and network adapter get along just fine too.

~bill

[Push Upstairs]

I've owned many Sony products that have survived the years (even a 25 yr old TV) and i even have a orginal model PSX that still works fine.

I wonder why things went down the shitter for the PS2's..

[kainemaxwell]

I wonder why things went down the shitter for the PS2's..
Sony wanted money.

[GunPanther]

I've owned many Sony products that have survived the years (even a 25 yr old TV) and i even have a orginal model PSX that still works fine.

I wonder why things went down the shitter for the PS2's..


Probably because Sony doesn't give a shit about consumers and wants us to spend as much money as possible on crap that's not supposed to break in the first place.





:rockets: GunPanther :2gunfire:

[GunPanther]

-UPDATE-

I just came back from another local EB Games store. Here's what happened:


The 2nd time around, I changed the story to the Network Adaptor being defective. The clerk was nicer this time around and got me a new NA from the storeroom.

At first, I was kind of happy because I thought he was going to simply hand me the new, sealed Network Adaptor.

Instead, the clerk said that he had to open it because "whenever an opened item is returned for the same item, the new/sealed item must leave the store opened".

That pissed me off. Again, I left the store in an angry mood. The clerk even managed to almost screw up the whole thing by placing the 'defective' NA in a bag.

I stormed out of the store and went home empty handed, with a modified receipt that now says "defective exchange" with the NA description circled.

EB Games has fucked me over.... again.

I am going to make it a point to SCAM EB Games as MUCH AS POSSIBLE from now on.

What they're doing to us consumers is not right.






:rockets: GunPanther :2gunfire:

[Jasoco]

Yeah, EB does think of everything there. As do many other retail stores. WHENEVER you return something to the store, the receipt will ALWAYS have the reason. Can't just blame EB, they're just trying to cover their asses.

But I have nothing against you scamming them. EB sucks, their prices are SHIT (On used stuff compared to GS) and well, the three I've been to near me ALL put their PSX games on the shelf in such a way you CAN NOT tell what games they have! Has anyone seen this? At GS the PSX games are all book ended. You can tell at a glance usually what game you are looking at. But at EB they're all rotated facing out stacked behind each other it takes 5 times as long to look through them all. How HARD is it to BOOKEND THE GOD DAMN GAMES? What's WRONG with BOOK ENDING THEM? You know, so I can SEE WHAT YOU HAVE? So I can actually PURCHASE THEM? :o

No matter, 99% of their used PSX games are more expensive than the GS copies. Seriously. So I don't even go to EB for PSX anymore. I try to avoid them whenever possible. They are just not worth it. :angry:

My question is why did you choose them in the first place? Unless you just don't have a GameStop nearby... of course, even if you had gone to GS, this thread would be about GAMESTOP Screwing you over instead, so whatever.

[Jibbajaba]

Here the ebgames is much better than the gamestop. nicer employees, too. Both the gamestop here and the one in the next town over are shitty. One employee started lying to me to try to get me to buy one of those goddam discount cards. obviously this isnt true everywhere else, but here ebgames is FAR superior. They often have bogo sales on their 8 and 16 bit stuff, and they give more trade in credit than the other stores. and they have a better selection of games. Here the GS is kind of a joke. both of them.

[maxlords]

Why don't you just take the opened network adaptor to Wal-mart, tell them that you were given it as a gift and it doesn't work, and that you want to exchange it for something else? That's what I always do. Wal-mart takes EVERYTHING back, no questions asked, no reciept needed.

[Cmosfm]

Why don't you just take the opened network adaptor to Wal-mart, tell them that you were given it as a gift and it doesn't work, and that you want to exchange it for something else? That's what I always do. Wal-mart takes EVERYTHING back, no questions asked, no reciept needed.

This is true, I bought a used FFXI with HDD and traded it for a new one there. No skin off there backs also, they just send the shit back to corporate who ships it back to the manufacturer. Give that a try

[GunPanther]

Why don't you just take the opened network adaptor to Wal-mart, tell them that you were given it as a gift and it doesn't work, and that you want to exchange it for something else? That's what I always do. Wal-mart takes EVERYTHING back, no questions asked, no reciept needed.

This is true, I bought a used FFXI with HDD and traded it for a new one there. No skin off there backs also, they just send the shit back to corporate who ships it back to the manufacturer. Give that a try


WHOA :eek 2:


You both serious? I didn't know that Wal-Mart was that lax in their return policy.

I think I'll give that a try. Thanks for the heads up Maxlords, Cmosfm. :)

I'm assuming that Wal-Mart will also take back DVDs that are new?







:rockets: GunPanther :snipersmile:

[Cmosfm]

Why don't you just take the opened network adaptor to Wal-mart, tell them that you were given it as a gift and it doesn't work, and that you want to exchange it for something else? That's what I always do. Wal-mart takes EVERYTHING back, no questions asked, no reciept needed.

This is true, I bought a used FFXI with HDD and traded it for a new one there. No skin off there backs also, they just send the shit back to corporate who ships it back to the manufacturer. Give that a try


WHOA :eek 2:


You both serious? I didn't know that Wal-Mart was that lax in their return policy.

I think I'll give that a try. Thanks for the heads up Maxlords, Cmosfm. :)

I'm assuming that Wal-Mart will also take back DVDs that are new?



Yes, you may have to hit a couple wal-marts to get em to do it though, but most will take back just about anything. They dont really care, they do get pissy about opened software so dont try that.

[Cmosfm]

Why don't you just take the opened network adaptor to Wal-mart, tell them that you were given it as a gift and it doesn't work, and that you want to exchange it for something else? That's what I always do. Wal-mart takes EVERYTHING back, no questions asked, no reciept needed.

This is true, I bought a used FFXI with HDD and traded it for a new one there. No skin off there backs also, they just send the shit back to corporate who ships it back to the manufacturer. Give that a try


WHOA :eek 2:


You both serious? I didn't know that Wal-Mart was that lax in their return policy.

I think I'll give that a try. Thanks for the heads up Maxlords, Cmosfm. :)

I'm assuming that Wal-Mart will also take back DVDs that are new?



Yes, you may have to hit a couple wal-marts to get em to do it though, but most will take back just about anything. They dont really care, they do get pissy about opened software so dont try that. And dont try to get money back either...wont work usually.

[Darth Sensei]

However, if Walmart is going to be helpful in this rgard then you should give them some of your future business to make up for it.

D

[Jasoco]

I hate to break up the Wal-Mart Cheating conversation, but I just want to add to what I said before. The GameStop's I go to don't print the reason for return on their receipts. I found the receipt for the day I returned the broken Monkey Ball and it doesn't say anything about the reason.

Carry on.

[ddockery]

Sorry about the adapter not working, and Sony's policy does suck, but I don't see that EB is at fault in any way here. They aren't the ones that made a shitty product, so why should they take a financial hit for it? They take your opened NA back and give you your money or credit, and they're stuck w/ a NA that they can't sell as new. Now, they may try to anyway, but that's for another thread. They're policy on this is inline with most stores, and it makes sense, and wasn't designed to screw anyone over, really.

[maxlords]

WHOA :eek 2:


You both serious? I didn't know that Wal-Mart was that lax in their return policy.

I think I'll give that a try. Thanks for the heads up Maxlords, Cmosfm. :)

I'm assuming that Wal-Mart will also take back DVDs that are new?
:rockets: GunPanther :snipersmile:

Dead serious. I've taken back all sorts of things there....stuff like games I got for free, or bought out of bargain bins, etc. As long as the software is sealed, no problemo. I've rarely taken back hardware there, but they don't even look twice at it. I took in a boxed PS1 one time, AV port just went out all of the sudden on it, and they just handed me a brand new Dual Shock system (this was a few years ago of course). They're pretty cool about that stuff. Much as I like to knock Wal-mart, they're good about returns, so I DO do a good bit of shopping there.

[GunPanther]

Sorry about the adapter not working, and Sony's policy does suck, but I don't see that EB is at fault in any way here. They aren't the ones that made a shitty product, so why should they take a financial hit for it? They take your opened NA back and give you your money or credit, and they're stuck w/ a NA that they can't sell as new. Now, they may try to anyway, but that's for another thread. They're policy on this is inline with most stores, and it makes sense, and wasn't designed to screw anyone over, really.


Actually, EB Games can just send the opened item back to the manufacturer for a vendor's credit. They just balk at the idea of receiving returns in general because it makes that particular store less of a 'hot selling store' than other locations.

Although there may be many EB Games franchise stores throughout a city, they are all still in competition with each other.

True, EB Games is trying to cover themselves, but in the end they just alienate customers like myself who have been very loyal to them for so many years.




:rockets: GunPanther :2gunfire:

[kainemaxwell]

WHOA :eek 2:


You both serious? I didn't know that Wal-Mart was that lax in their return policy.

I think I'll give that a try. Thanks for the heads up Maxlords, Cmosfm. :)

I'm assuming that Wal-Mart will also take back DVDs that are new?
:rockets: GunPanther :snipersmile:

Dead serious. I've taken back all sorts of things there....stuff like games I got for free, or bought out of bargain bins, etc. As long as the software is sealed, no problemo. I've rarely taken back hardware there, but they don't even look twice at it. I took in a boxed PS1 one time, AV port just went out all of the sudden on it, and they just handed me a brand new Dual Shock system (this was a few years ago of course). They're pretty cool about that stuff. Much as I like to knock Wal-mart, they're good about returns, so I DO do a good bit of shopping there.
Dude, if you're serious about that that's totally great!! Must try this sometime!

[GunPanther]

Sorry about the adapter not working, and Sony's policy does suck, but I don't see that EB is at fault in any way here. They aren't the ones that made a shitty product, so why should they take a financial hit for it? They take your opened NA back and give you your money or credit, and they're stuck w/ a NA that they can't sell as new. Now, they may try to anyway, but that's for another thread. They're policy on this is inline with most stores, and it makes sense, and wasn't designed to screw anyone over, really.


Another thing I'd like to add about the EB Games franchise:

Keep in mind that this is the same chain store that RE-SEALS games and sells them to customers claiming that the game is still "BRAND NEW-SEALED".

ALL of the EB Games stores that I've gone to have heat sealing machines which they use on a daily basis.

So here's how it goes -

A customer brings back a game that they didn't like which they opened. The store will then either force them to take the same title (which doesn't make sense, especially if the employee is forced to open the item) or they'll let the customer get something totally new.

Once they see that the game is in like new/mint condition and if it's a title that hasn't been discontinued (in other words, a title that is still readily available), they'll simply re-seal the game, put it back on the shelf and sell it to the next customer that comes in, ready to buy it.

Sometimes they even have this scenario -

A customer wants to buy a ""Game X". After the employee looks in the back (or if they're real lazy, in the computer database), they tell the customer that they only have one copy left which is the display copy. They then usually tell the customer to find the box on the shelf (if any) and they'll get the game from a drawer. Mind you, the games in the drawer are all kept in little ziploc bags that contain the game disc/cartridge as well as the included documents (instructions, etc). Once you're ready to buy the item, the employee asks you if you want the game sealed.

To me, BRAND NEW is FACTORY SEALED, NEVER OPENED. Apparently, EB Games likes to bend the rules a bit and play with the whole 'new/sealed' situation as if it was something that they created.

What about Target? Do you see them selling opened software? Of course not. That's because they don't allow customers to return opened titles unless the product is defective. Even then, they'll only let the customer take the same exact title and nothing more. Once they do take back the defective/non defective but opened merchandise, they don't put it back out on the sales floor, they send it back to the manufacturer who then gives them a vendor's credit.

Also, EB Games doesn't trust ANY of the customers who return items that look like they've been re-sealed even if the item was re-sealed at the exact same store it was bought at (even by the same employee).

Yes, I know they're covering their asses by checking, but they just seem to be saying "it's okay for us to do this, but not you."






:rockets: GunPanther :2gunfire:

[sabre2922]

BOTH EB and Gamestop have shitty ways of dealing with customers I mean damn shouldnt they want to make the customers happy? i just dont get these freakin assholes :angry:
my local EB has sky high prices that are completely insane for used games especially XBOX stuff for some reason :hmm:
and the store closest to me has the biggest asshole for a manager ive ever had the displeasure of knowing or dealing with O_O hes some spoiled rich brat punk who knows nothing of respect and even less about dealing with customers in a nice way there are like 3 jerks that work there and 2 guys that are actually pretty kool but I always seem to end up having to deal with the 3 ass monkeys for some godforsaken reason :angry:
but I digress the manager actually doesnt fuck with me much because hes a sawed off little punk and im slightly over 6'1 around 250 pounds so its kinda funny the way he never pulls much of an attitude with me like most of the other customers LOL
of course when he rips of the soccer moms and the little kids that trade in thier stuff or talks them into buying stuff they dont want it still makes me want to kick his ass :evil:
in fact someday Im sure he will get a well deserved ass kicking from either me or one of the other guys that frequent the store becuase hes made a lot of enemies there from just the few ppl I talk to when i see em there
I dont take crap from these dudes at the gamestores and nor should anyone else you are the customer and most of the time they just do what they want even though they try to tell you its store policy

[Griking]

To tell you the truth, I think that Sony is actually being quite generous. You say that your PS2 is almost two years old. Thats about a year out of warranty yet Sony is still offering to replace it for you free of charge (except for shipping). After a year they really don't have any obligation to you at all.

[GunPanther]

To tell you the truth, I think that Sony is actually being quite generous. You say that your PS2 is almost two years old. Thats about a year out of warranty yet Sony is still offering to replace it for you free of charge (except for shipping). After a year they really don't have any obligation to you at all.


Griking,

my whole point is that I shouldn't have to send Sony anything.

If they had done their R&D better, I wouldn't be in this predicament because I'd have a PS2 that's compatible with the Network Adaptor.

Once again, there is absolutely nothing wrong with my PS2 (save for the fact that it's not compatible with the Network Adaptor), so why should I send it in to be replaced if it isn't broken?






:rockets: GunPanther :2gunfire:

[SoulBlazer]

For the same reason that Mattel required people who wanted to use System Changers on their Intelivision (2600 games) to bring them in to a repair shop for work.

An accessory was made without taking full advantage of the fact that iw would'nt work for all systems. It sucks, but it happens. Just send in the PS2 and you'll get it back within a week.

[ddockery]

Here's another question... I see a LOT of posts on this board by people who supposedly hate EB and can't stand them, think they're unethical etc, but they still shop there. WHY? If you hate them so much shop somewhere else! If you live somewhere big enough to have an EB, then there's going to be somewhere else to buy new games around. If you want used games that might be a different story, but that's not what the complaints seem to be about.