Seller's problem...what should I do?

[whoisKeel]

I just sold a SEALED copy of Ninja Gaiden for xbox on ebay...today I got this message:


Dear whoiskeel,

I have a problem with the game, it said that the disc is dirty or damage, i have
clean the cd and looks good but stills giving the same message, and it is not
the xbox because i've tried other games and i dont have the same problem. What
can we do to solve this problem??

To view the item, go to:
http://cgi.ebay.com/ws/ebayISAPI.dll?ViewItem&item=8110541685

Thank you,
jlarios1979

Now, first off...how am I to know that he didn't just already have a non-working game and is trying to rip me off? I haven't written him back yet, I dunno what to do.

[suppafly]

I`d tell him that im sorry, that the game was brand new, so its not my fault if HIS xbox drive has problems reading it...

[aaron_157]

yeah, dont give him a refund, most retail stores dont give refunds on open used games, so why should individual sellers?

[Drammy]

Even if the game were defective, it was sealed and couldn't be your liability. Right? ;)

[number6]

If you do some searches online you will find that a lot of people are having problems with newer games on older Xbox's. Even though other games work on your buyer's Xbox that does not mean the game is defective.


I know retail stores do not give refunds, but they do allow exchanges. Could you return the game to the place you purchased it from for an exchange? If so you could have the buyer return the game to you and exchange it for another copy. All at the buyer's expense of course.

You could also test it out yourself. I think it is probably a bad lense on the buyer's xbox.

[Gamereviewgod]

Roshambo him for it!


.....or you could just tell him it was sealed and it's not your fault. Probably the latter.

[-hellvin-]

Don't refund his money. Defenitely state it is a problem on his side, and you sold the game brand new. I agree with the afore mentioned.

[Griking]

I'd offer the guy a refund minus the shipping and hope he accepts it. It's quite possible that the game won't work on his X-box and while it isn't your fault it isnt his either. The alternative is to tell the guy that its his problem and hope that you don't get a negative over it.

[captain nintendo]

Did he give you positive feedback allready ?


I would go with the rest of the guys on this one. I would say it was new and sealed.....

[Queen Of The Felines]

I had a similiar problem awhile back with imported DVDs working fine on my PC but not on the buyer's piece of crap player. I did a google search for whatever could help him and basically told him that it worked fine on my end, it wasn't defective merchandise.

Find some information via google about the problems number6 was talking about and e-mail it to him, hopefully that'll be enough to make him understand that it's more of a problem on his end and not yours.

Kristine

[ebay gremlin]

I agree with the majority. The game was sealed when you bought it. If it's a problem with older models, then he should take it up with the manufacturer of the system or the game company because either the console maker did not make developers aware of changes in the new model or the game company didn't test it out on both models, or both. And if you take it back you may find the place you bought it from won't refund you because it was opened, like Best Buy. At best they may offer to replace it with another copy, but if the seller returns it scratched or damaged, then you are really out of luck.

[whoisKeel]

well, before anybody even posted i wrote him back here's what i said:


I'm sorry, but the game was brand new. There is a good chance your XBOX is beginning to fail, try seeing if the game works on a different XBOX. I'm especially reluctant because you are such a new user, and there is no way for me to tell that you already owned a damaged game, and bought a new one from me. I've never heard of a XBOX game having a manufacturing defect, it's the XBOX itself that begins to show wear, even when it works with some games. XBOX's are notorias for failing drives. Try searching google for possible cleaning solutions other than the game itself. You can purchase game system cleaning devices at most game stores.

i was kinda figuring i would eat the negative feedback on this one (only has feedback of 1). I don't have the receipt (dumb move on my part, lesson learned). then today i check my feedback and he left a positive (AFTER i e-mailed him). so i guess he very well might have been trying to rip me off and felt caught? i dunno, i got positive and haven't heard from him so who cares :)

[musical]

Don't refund his money. Defenitely state it is a problem on his side, and you sold the game brand new.

Ditto.

And send him the original store receipt. Maybe he can return it for a working copy. (Actually, he probably doesn't need a receipt. I exchanged an opened Mario to Target claiming "it doesn't work" and they gave me a brand-new disc.)