4Jays might want to take a lesson or two in customer service

[pixelsnpolygons]

Those who don't enjoy reading long, pointless tirades may skip to the bottom for a bonus - two question "quick-point" section. ;)

I was looking over ebay the other night, thoroughly discouraged by the outrageous shipping prices (is it just me or are they getting worse? - $11.00 to send a cart across state - is it coming next day via stealth bomber?) I decided it might be time to bite the bullet and actually just do some research into some alternate sources for older, harder to come by games. I remembered an ad in my Digital Press guides for a place called 4Jays - the ad was the only one that was full page and mentioned they having just about everything. So, I decided - I'd make the trip out to Antioch (it's about a 20 minute drive from me - not too bad). Despite a drive through a neighborhood that looked like something out of a horror movie I finally found the store - which was situated in a nicer area.

So I go inside, with about $300 in my pocket, intending to buy a 3DO, some games for it, some games for my N64 collection, some SEGA CD games and - if they had them - the remaining 10 games to complete my Game.com collection (a complete collection of crap is still a complete collection ;) ). And whatever was left over (which probably would have been quite a lot) I was either going to purchase another system I didn't yet own or just go crazy and buy some games to bolster my various collections - but in other words, they could have milked me good. The second I walk in the two employees there don't bother to so much as to look up, kinda rude - but whatever, not the first time it has happened to me - I just keep looking around the store and give myself my own customer service assuming that maybe they're just too busy to greet customers. I looked around the store for about ten minutes, saw some pretty cool stuff - don't see many boxed Channel F systems in Target these days - heh heh. Add to that the prices seemed pretty fair - I was kinda digging the place.

By this point I had pretty much covered the whole, fairly small store... twice and thought perhaps a courtesy "Did you need help finding anything?" or "Hey, how ya doing?" might have been coming my way, but no, the kid (I say kid, though I have no idea how old he was - 18? 20?) seemed to be more interested in something happening on his computer - couldn’t tell what it was, looked like he was building a website or something, but it is irrelevant. I watched him out of the corner of my eye for a few moments - I don't think he so much as even looked my direction. The other employee (a female) was also on a computer and perhaps hadn't even noticed that someone was in the store as her back was towards everything. Now there's two people in this world - one type who reads this and says, "So what? If you had a question, why didn't you just go up and ask?" (These people will probably be the ones who respond saying “get over it”) and another who says, "Would it have hurt either employee to acknowledge me in the store and let me know that they were interested in my business?" The answer to both is, "No" - it certainly wouldn't have hurt either of us, but they were the ones who are running a business (i.e. they have everything to lose in this situation). I've never worked a job where I was encouraged to ignore customers and this is what my post is mostly about - a warning to them, if they're out there, that many people do judge where they spend their money on the kind of service they are offered. No service = no money.

So, rather disappointed, I simply walked out and went home - on the way out, of course, neither of them looked up - making the entire experience feel like I was either invisible or an unwanted guest. I found it baffling really, I know that 4Jays is spoken of well here which is why I went. I expected a place that would be staffed by helpful, knowledgeable people - people complain about large chains being filled with rude employees (all of those EB, GameStop horror-stories) but at least those people are trained to greet a customer and ask if they need anything. This isn't done to make sure the employees don't get dry mouths - it is done because it actually increases sales, once you get the customer talking, it is easier to sell them stuff (BTW, I work retail - so my entire day is full of, "Hello, how are you?" and, "Did you have any questions there?"and I almost always sell something if I initiate some sort of contact with the customer)

To sum this all up, if that is the typical 4Jays approach - you guys should consider changing it for your benefit. I don't really care whether I was greeted or not, I'll spend my money here, there, wherever - but I like putting it in the hands of people who earn it more than those who don't... which is why I left the store. But, there are other people like me. So, the store lost $300 from me today - maybe not a big deal - but next month when I returned with the same amount? How about the month after...? What about the other people who share similar sensibilities? It makes no business sense to be distanced from your customers. The store was neat and tidy, the systems were in great condition, the prices certainly weren’t outrageous - in many cases being good deals - why fall flat on the service? I, and many, go out of my way to go to a lot of establishments because I like the folks who run them... but I do the opposite to those who I don’t.

So, here's those bullet points.

1. Did I catch 4Jay's on a bad day? Are they normally, nice, talkative people who seem interested in games, gamers and the like? I’m sure a few of you have had dealings with them in the past. I posted this here because, given their large DP ad, I figure they probably frequent the site.

2. Are there any other similar stores in the Bay Area? It seems real hard to find a decent one - the last one near me (some of you may remember it - Matt's Game Exchange - has been closed for years). I would rather try another store.


Feel free to share 4Jays experiences - especially if they’re positive - I’m trying to get my head around how they typically run that place.

[Big Papa Husker]

They sound like a bunch of asses. You should have blew up on them.. hehehehe LOL LOL

[Sniderman]

1. Did I catch 4Jay's on a bad day? Are they normally, nice, talkative people who seem interested in games, gamers and the like? I’m sure a few of you have had dealings with them in the past. I posted this here because, given their large DP ad, I figure they probably frequent the site.

2. Are there any other similar stores in the Bay Area? It seems real hard to find a decent one - the last one near me (some of you may remember it - Matt's Game Exchange - has been closed for years). I would rather try another store.


Feel free to share 4Jays experiences - especially if they’re positive - I’m trying to get my head around how they typically run that place.

Personally, instead of brooding and walking out disappointed and pissed, I would've asked for help or said "Excuse me?" or something rather than give them a reason to ignore me. One time at yet-another-game-store where the clerks were more interested in playing MGS than in helping me, I flashed my CC to them and said, "I'm planning on spending $300. Who wants to get off their ass and earn their friggin' commission?" That worked nicely.

I'm not one to become a shrinking violet. 8-)

[Graham Mitchell]

There's a record store here in Evanston where that kind of thing is common. It depends who's working. There's one clerk who's always talking about some scene or another...he's your typical name-dropping record store clerk. He never acknowledges me unless I'm handing him something to purchase. Even at that, his tone is somewhat unenthusiastic. The other employees are all really nice.

But even with this being the case, I still go there. I want to support the store because they stock the products I like. So one of their employees is a dick. I still want to see the store stay in business after this year, so I support them. (I'll have to go on the internet to get anything cool if they dissolve. Record/music sellers on Ebay are totally flakey, so I don't want to have to do that.)

[Querjek]

I think that you're making too big of a deal out of this... unless you went to the store to see the employees specifically, then it really shouldn't matter too much.

[vulcanjedi]

Hmm

Since I live on the other side of the states I have not been to the store but I have bought things from them about a dozen times. Starting in 1998 when I bought 3 TI Speak and Spells for $14 each and then sold 2 on eBay for $80 each.

Come to think of it the last three times I have contacted them about something in their inventory it has been out of stock. that in itself is not really a problem but I think it took more than a week to get a reply.

I worked part time in a Babbages for 2 years and there was no way I would let someone in the store go for more than a minute or two without saying something.

And it is true that 10 times the number of people hear about a bad experience than the number of people hear about a good experience.

I don't know if that would have stopped me from snagging some stuff though..

VJ

[briguy578]

I don't really see a problem. The thing I really hate is when I go into a store and the clerk follows me around everywhere. Makes me feel like I look like a criminal.

In anycase, you knew what you were looking for. I don't understand why you would walk out and not buy what you wanted just because the clerks didn't chat you up. Like I said, that can actually annoy a lot of people, too. Its especially annoying when you don't really know what you want and are just browsing.

It sounds to me that the store clerks thought you were a browser, and just left you to do your browsing. You proved them right.

Now, if you had said "Hey, how ya' doing?" and they replied with a mumble or a "shove it" then you could be angry.

[thehistorian]

I get it what he was looking for...

It's why all of us come here. It was a feeling of community, of being in the company of like minded people. He wanted that electric spark of understanding when to people with the same passions meet and talk.

What he got was an empty feeling of being alone.

[Captain Wrong]

Seriously, if I make a drive out of my way to go somewhere specifically looking for something, I'm not going to mope around the store and hope someone notices me. I'm going right to the counter and getting what I need. Sure, the kid in the store sould learn a thing or three about salesmanship, but frankly he's probably earning mininum wage and honestly doesn't give a fuck. Not saying that's right or anything, that's just the way it is and that's why you gotta be a little more agressive. An 18 year old earning mininum wage will rarely give you more than the barest of service.

[Lady Jaye]

Especially if there isn't any big, corporate manager on his back...

[rbudrick]

If I drove to East BF to buy some games, I surely wouldn't give a shit what the staff is like. If that were the case, I wouldn't ever got to flea markets or pawn shops. Running into asses is part of the game of collecting. I would have bought all the shit I needed/wanted and went home, otherwise it's a waste of time. Besides, these people may not have been the owners, just employees...if so, you aren't filling their pockets anyway if you drop your cash there. So, it may be no skin off their asses whether you bought there or not.

But either way, if they really creeped you out like you walked into Racoon City or something, then I can understand leaving.

-Rob

[Mayhem]

Store clerks that are too eager, too friendly and too in your face is something that gets on a lot of peoples' nerves here. So if you just do your job, help us when we ask for help or looking to buy something and not asking us if we're okay every 30 seconds, then that's good. Sounds very much like the 4Jays experience here.

Have to say I've ordered from them numerous times over the phone and they've always been friendly and efficient.

[WanganRunner]

I'd honestly be thrilled if the salespeople didn't say a word to me until I was ready to check out.

Not that I really pay any attention though, 2 minutes after walking into most places, if you asked me, I wouldn't be able to tell you if I had been greeted or not. I'm too busy rooting through everything to find a copy of Brigandine or something....

[NoahsMyBro]

I agree with many of the posts here. I actually dislike it when sales clerks start talking to me, asking if they can help me, etc... If I need or want help, I ask for it. When the sales staff initiate the conversation with me, it always feels to me as though they are being pushy and trying to manipulate me into buying something. Hey, it's their job, I understand, but I don't like it.

So I'd be thrilled to be left alone in a store. When I'm ready to ask for information or buy something, I can walk over to the employee and initiate things.

I fall into the camp of folks you categorized as those that will tell you it's no big deal, get over it.

[mcgrail0007@netzero.net]

I have bought a lot of stuff from 4jays over the years but not recently. I live in Missouri and I have never been to the store. Their online site is now totally outdated. I have contacted them several times in the last year or two and they haven't had any of the items that I asked about in stock even though their web site showed the items to be in stock. When I have called the employees have always been friendly. The one girl who answered the one time did say she had to ask her Dad about some of the older stuff that I wanted to buy. I guess the guy who owns it has his kids working there. I personally prefer to go into a store and look around wthout the employees chasing me around.

[chadtower]

Starting in 1998 when I bought 3 TI Speak and Spells for $14 each and then sold 2 on eBay for $80 each.

Wait wait wait... these things will sell for that much? I have about 10 of them floating around my house, and some NIB unopened carts as well.

[mcgrail0007@netzero.net]

What happened to the 4jays site?

http://www.4jays.com/

[anagrama]

I wouldn't have had the slightest problem with that, and in fact would have preferred it to places where you're jumped on by sales assistants the second you walk through the door.
Frankly, I'm pretty sure I know more about the stuff I'm looking for than most vdeogame store clerks around here, and don't need their (usually limited or inaccurate) advice. [I was buying some Mega Drive games the other day, and the guy said to me "You're a collector? You should try looking on eBay sometime". Wow, who'da thought it? LOL]

If you needed any help, you should have simply asked.

[jonjandran]

Customer Service SUCKS in the United States.

I travel a lot and in any other country at Restaraunts and Stores you get treated with respect...

In our country everyone feels like they are doing you a favor by working there.

And what is this crap about " Well they only earn minimum wage and don't give a F#$@ " Give me a break. What happened to the days of being raised to do a good job and be courteous no matter what ?

Here's a novel idea. How about when someone walks in the door you say. " Hello , how are you doing today? Fell free to look around and if you need help just ask. "
Wow that's real hard huh?

The U.S. real stinks sometimes.... :/

[imanerd0011]

Personally I think the service wasn't the best (obviously), but was walking out of the store necessary? I would purchased the items who were planning on getting, regardless of their service. I mean, you did take a 40 minute drive just to go there and back. I actually like it when workers don't annoy me with "can I help you" and stuff like that. I just like it when they greet me at the door, and then leave me alone. If I need help, I'll ask for it.

[nate1749]

What happened to the days of being raised to do a good job and be courteous no matter what ?


Exactly when were these days happening? Sounds like an episode of Leave It To Beaver or something...

Although I guess your collection could be unique in that it only contains games that were acquired from businesses/people with a high customer service rating. Due to that type rarity, your collection could be priceless! If only that could be tracked....

Nate

[Hep038]

If I had went to the store to get 1 or 2 things for around $20 and that was it, I could care less what the clerks were doing. But I got $300 burning a hole in my pocket and not sure what I might spend it on, yeah I would like at least a "Hello". I agree with Jonjandran, If the guy on the PC just yelled out " If you need any help just let me know" and never even turned around, That would have been enough for me. I don't need you to hold my hand but at least acknowledge you do see me in your store. And I have ordered from 4jays a couple of times with overall good results. The stuff I got from them was in great shape, but like a earlier post a few times it took over a week to let me know something was out of stock.

[BigGeorgeJohnson]

Seriously, if I make a drive out of my way to go somewhere specifically looking for something, I'm not going to mope around the store and hope someone notices me. I'm going right to the counter and getting what I need. Sure, the kid in the store sould learn a thing or three about salesmanship, but frankly he's probably earning mininum wage and honestly doesn't give a fuck. Not saying that's right or anything, that's just the way it is and that's why you gotta be a little more agressive. An 18 year old earning mininum wage will rarely give you more than the barest of service.

Couldn't have said it better myself.

Honestly I don't know what the original poster was expecting, but come on you are going shopping at a retro game shop.

Then it's funny that you just walked and didn't get anything you wanted making your trip a huge waste of time. So then you decide to post a huge thread whining about.. no one notices me.

Grow up alittle bit dude... seriously

[Sniderman]

So then you decide to post a huge thread whining about.. no one notices me. Maybe that's why he posted it? So that *we'd* notice him? Apparently, it's working. LOL

[Cmosfm]

Well, personally, I would be upset if no one acknowledged me. Being that I do that all day, and at least acknowledge everyone that comes to my store, I get slighty peeved when people do that kind of thing like what happened to you.

on the other hand

not buying what you wanted just because a couple kids didn't greet you is awfully silly! Do you have any idea how hard it is to find good help? I've had employees who've taken it upon there own to go shopping while I was paying them. I've had employees get there HAIR CUT while I was paying them. I've had countless employees who seemed like great people when I hired them, only to find out they wouldn't get their nose out of the magazine they brought to work with them to help customers. Finding employees who actually *DO* there job that aren't working on commission is very hard to do....actually finding employees who do there job while ON commission is hard as well.

But the point I'm trying to make here is, don't let a couple of jack ass kids give you a bad opinion of the entire store. I'm sure if the owner was there he would have given you his undivided attention, and I'm sure the owner doesn't know these kids are doing what they are doing. And if he did I'm sure they wouldn't be working there anymore.

So if you traveled 40 miles to get games, you should have gotten them...no need to waste your time, gas, etc. just because these employees are working about as hard as 90% of the rest of the retail employees out there.

This post was excessively long and I still dont know if it makes much sense. x_x

[Snapple]

I know a lot of stores like that. Not everyone says "howdy" and asks if they can buy me a beer when I walk inside a store.

But if they have what I'm looking for, I'm going to buy it. If I choose not to spend $300 at a store that I took the time to visit, that's not revenge. That's just hurting myself. The people inside don't know that they had a sale, and they probably don't care.

Not all sales reps even work on commission, so you might not have even taken one penny out of their paycheck. You, on the other hand, are left empty-handed. It sounds to me like you only punished yourself.

Like someone else said, if there was something I really wanted, I would've just walked right in and walked up to the counter to ask for it. I wouldn't have made circles for 20 minutes waiting for someone to notice me.

[maxlords]

I agree with the majority. I hate it when clerks ask me questions or if I need help or offer suggestions. They rarely know you well enough to be accurate, and rarely take the time to ask pertinent questions to help you.

When I used to work retail, I'd ask people if they needed any help, or if they wanted any suggestions, and if they did, I'd ask them more questions to help guide them to what they wanted. No one does that really. They just say "oh, this is good, you'll like it" without even checking your tastes. I can't think how many times I go to a store and I'm told "game X" is the game I simply must own and it's so amazing, and I already knew months ago that I wasn't the least bit interested in it. Drives me nuts.

The one thing I EXPECT from customer service is to have a clerk available to answer a question when I want to ask one. That drives me nuts, when the clerk ignores you when you obviously have a question, but they're too busy to bother to help you or too preoccupied. THAT'S a reason to walk out. If they just don't say anything, frankly I think that's fine. BUt not if they don't say anything when you ask...or have NO clue.

[DynastyLawyer]

I've gotta say, you over-reacted on this one, hoss.

They didn't say Hi to you? They didn't aknowledge your existence? Welcome to commercialism. To a lot of stores, all you can ever expect to be is a credit card number. I tend to be noted where I go, but that's mostly because I dress fairly nice and tend to haunt the same venues over... and over... and over. They certainly don't have any legal obligation to roll out the red carpet for you when you enter the store, and when you're working for nigh minimum wage, there are gonna be days when they don't feel an emotional obligation to do that either.

That said, for me, "May I help you?" is always one of the worst things to ask me in a games store. If I'm in there windowshopping, "May I help you?" takes on a "You gonna buy anything, ace?" tone. When I'm in there to buy something, I generally know what I'm going to buy anyways, so help is un-needed and moot. A "Hi" is nice, but I'm not gonna be offended if they're working on something and skip out on saying it.

[Funk Buddy]

I feel both sides of this. I usually don't like when the person is in my face, but a little acknowledgement is nice. I think part of it is when the store gets tons of lookie loos and only a few buyers, the sales people get used to ignoring the customer.

In our store I greet each customer (when possible) with, "Hello. Is there anything I can help you find today?" If they say the are looking, I say, "Just let me know if you have any questions." Then I leave them alone.

Several of my friends and I used to shop at one car stereo place for years. After a while they would just ignore you, even though we had spent thousands and thousands of dollars there. They were only interested if you were buying "today". Problem is, if they ignore you long enough, or treat you shitty, you walk and they don't care because someone else is right behind you with the $$. That goes for most places IMO.

[RetroYoungen]

pixels, I have to honestly agree with you on some points. I'd rather buy something from someone who actually seems like they want to sell something to me. I like an occasional "Can i help you find something?" and a simple little smile. I don't think it's too much to ask.

And I've been to 4Jays before (I'm about 45 minutes away from it myself) and I'll probably buy there again, but only because I don't know if there's very many other places for me to go. And from my experience (I've only been there twice, but yeah) they seem to always be like that. They don't bother to look up or help much, doing just the bare minimum to get you in, buy something and get you out. And I always thought their prices were a little high, like a lot of them were based on eBay.

[Emily]

I have had nothing but bad expiriences with 4Jays.But Ive never been to their store.
I emailed them, asking if they had Cosmic Chasm for the Vectrex in stock, if it was in good condition( i believe they said Exellent) and if it was complete.
after a few days they repleid saying it was in great condition,and complete.

When it arrived, I opened her up, and inspected everything.
The OVERLAY WAS MELTED!!!! :angry: There was a circular melt, with the words "made in Ch" visable! :angry: Some asshole put their damn coffee cup on a VECTREX OVERLAY! Muther frockers!

They also had a booth at CGE. It took me 15 minutes to convey that I wanted to buy a switch box x_x Only the oldest guy there was knowlagable.

Dont waste your money on these guys

[Jibbajaba]

I am going to side with the original poster here, for the most part. I would not have walked out of the store without buying anything, simply because if I had $300 burning a hole in my pocket, I would damned well get what I came for.

BUT....

If I were the owner of that store, and I was made aware of what you said happened, I would get those two employees in my office and chew some ass. I'll bet that if it was their own shit that they were trying to sell, they would have been licking your boots the entire time that you were in the store. If I were you, I would call and try to speak to the owner at some point.

I don't work in retail, but on top of working in the Chemistry dept. at the local university, I own my own small business doing chemical analysis work. Thus, I have customers. As such, I understand the importance of customer service, and if I didn't treat my customers as though they were important, I would have to expect them to take their money elsewhere. That's exactly what you did.

Did you over-react? Well, you didn't do what most of us would have done, but you did what you felt you needed to, and although I wouldn't have done it, I understand why you did. 4Jays is not the only store on planet earth that sells what you are looking for. If you felt that they didn't deserve your business then you were right to take your money elsewhere. Maybe if more people acted like you, the standard for customer service wouldn't be so low.

That's my 2 cents.

Chris

[Jibbajaba]

I have had nothing but bad expiriences with 4Jays.But Ive never been to their store.
I emailed them, asking if they had Cosmic Chasm for the Vectrex in stock, if it was in good condition( i believe they said Exellent) and if it was complete.
after a few days they repleid saying it was in great condition,and complete.

When it arrived, I opened her up, and inspected everything.
The OVERLAY WAS MELTED!!!! :angry: There was a circular melt, with the words "made in Ch" visable! :angry: Some asshole put their damn coffee cup on a VECTREX OVERLAY! Muther frockers!

They also had a booth at CGE. It took me 15 minutes to convey that I wanted to buy a switch box x_x Only the oldest guy there was knowlagable.

Dont waste your money on these guys

I agree about their CGE booth. They are one of the few booths from which I bought nothing last year. They made it such a hassle to buy stuff from them that it wasn't worth bothering.

Chris

[charitycasegreg]

What antioch are you talking about? California? Illinois?

[DreamTR]

I know it's been said a milion times already in this post, but considering I scour game stores all over the place, I might as well blab my story.

If I was in that position, and I drove 30 miles, I am sorry, I don't care if they did not say anything to me, I would have bought stuff at the store if I needed it. AS long as they are available to answer a question if need be, then I'm fine. Sure, it would be nice if they were polite and said hello, but to leave the store and not buy anything especially since classic games are hard to find enough at stores with decent prices? I'm sorry, that's asinine and silly; all you do is hurt yourself in that instance. They are very helpful and fast and polite over the phone, got my order quick.

Here is what i DON'T like at game stores:

Particularly one in Canyon Country, CA called Game World. There's a guy that works there, about 26 or so, and just goes on and ON talking and showing off about his knowledge of games, some of what he was saying was completelly wrong might I add, and NO ONE WAS ASKING A QUESTION. Couple that with the fact that they base their prices on another competing game store's list, making the experience horrid to say the least. Some people that work at game stores= too much trying to be too knowledgable when NOT asked questions.

On the flip side, when they ask you a question and then you end up sounding like them and making them look bad, they tend to dislike you afterwards if you happen to know more about a particular subject than they do after they tried to show you up in the first place!

So yes, I would rather they be available to answer questions, and not talk about 890230823 new games that I don't want to buy.

[Hep038]

I'm sorry, that's asinine and silly; all you do is hurt yourself in that instance.


I don't know about you but $300 is not chump change. I find it hard to believe that is it asinine and silly that he did not spend $300. He went there with no true goals, he was not looking for anything in particular. Now if he was looking for a AES gold system and they had it for $299 and he did not buy it I would agree. But as he said he saw the ad in DP and wanted to check the store out. How is he hurt? maybe that 300$ makes his wallet a little fatter and hurts his back when he sits down. But I think you are being a little harsh for a guy who just wanted to check out a store he saw in a ad and did not like the customer service. Its funny how in one thread people yell "OMG!!! I would never pay $50 for a game!" And a few days later "You are only hurting yourself for not spending $300!!!!"


LOL

[tholly]

personally i would have loved that....they wouldnt have bothered me until i asked them to

i hate when as soon as you walk into a store, a service rep comes up and starts talking to me....i just want to look on my own...and then every 2 minutes they keep coming up to me

when i need help, ill ask


i think you should go back and give it another try with an open mind

and remember, they were about 18 you said....im sure working for near minimum wage....with no boss there i wouldnt have given a shit about you either...until you asked for help

[Muscelli]

i was playing on a computer at circuitcity, and an employee comes up to me, and asks me of i need help with anything, i say no, he then goes "are u bying a laptop", i say nope, he asks "then why are you here", I was just like, " Im just looking around"... he then goes "OK, OK, CHILL OUT, OK, CALM DOWN" That man was a dousche

I dont know where these EB horror stories come from, around here... the sales people are nice, and they know what they are talking about, except for this one 19 year old girl (looked 19) who was in playboy... no lie.... she was hot stuff tho

At gamestop, i walk in, the guy immediately goes," oh, great another moron going to p0lay on my demo stations.." my friend retaliates by saying "nice glasses" it made them look like napolean dynamite ;)

I dont like people asking me that stuff... but it doesnt hurt, as long as they leave me alone after that..

BTW walk into Georges music, and you will see what customer service is... theyre not afraid to tell you what sucks and what doesnt... they know what they talkin about

[LAGO]

I've never been to the physical store but i have ordered from them online twice. The first time I got a complete jaws for the C64 and the box was crushed and beat up. I figured it was my bad because I didn't ask for condition I only specified complete. So i give it another try.

I pick out 7 SMS games and I put in the e-mail I am looking for complete and excellent condition games, if they are not please let me know. The reply I got back said we've got them in stock for $xx.

Being completely happy I pay for them and roughly a week later I have 4 Boxed sms games, 1 generic boxed sms game with manual and 2 complete sms games that the manuals had looked like they had been a pitbull's chew toy.

So i quit oredering stuff from them.

If your looking for good customer service j2games was exceptional when I ordered from them.

[Jibbajaba]

If your looking for good customer service j2games was exceptional when I ordered from them.

They were cool at CGE as well. Nice people. And they put price tags on their items at the booth, unlike 4jays.

Chris

[Mog_the_Destroyer]

sounds kinda like the experience i had @ 4jays. a decent place to shop in the bay area is alameda game exchange. they pretty much have a little of everything but just watch the quality of the item you buy.

[MagicMajenta]

Actually I agree with some people here. I like it when people don't bother me when walking in the store because it feels like I'm getting pressured. It's MUCH WORSE IN DEVELOPING 3RD WORLD COUNTRIES as people there are poor so if they are stores or trying to sell something they will really try hard as hell to get you to buy from them. I hate it and prefer the shopping experience in this country.