? for gamestop employees

[aaron_157]

Hey can any of you tell me what your return policy is at gamestop on new games if u dont have the reciept? Bought the collectors edition of the new splinter cell on the gamecube, but i sucks, was hoping I could return it for credit.

[Dobie]

I don't work there, but if its opened, forget about returning it. They'll only take it as a trade in, regardless if you have a reciept.

[BigGeorgeJohnson]

Just trade it in, you may be able to get 2 or 3 good used games with their offers.

[Algol]

I work in a Gamestop-like store and we only take returns if you have the receipt and didn't open it.

[stevec1636]

yeah if it's opened forget about it. nobody will take back an open new game. i have tried.

[Tony Montana]

Yeah if its new and opened, you more than likely will not get your money or credit back unless you make a huge stink to the District Manager who might give you credit just to avoid a problem with the corporate office, but we really dislike those people.

[swlovinist]

I worked as an assistant manager for a year, but came back to work for the Halo 2 launch this past year. If the game is open, then you are pretty much screwed to get full credit. Trade it in or sell it to somebody to get the most out of a bad situation. I am sorry man.

[klausien]

Have someone shrinkwrap it for you and then try to return it at a different store than the one you bought it from. You should be golden.

[I Am Humanoid]

yeah if it's opened forget about it. nobody will take back an open new game. i have tried.

Here's a good analogy:

Once you break the seal on that video game,

it's kinda like a virgin - just can't undo it.

LOL

Here's a suggestion:

eBay! eBay! eBay! eBay!

[SkiDragon]

If youre really careful opening the shrinkwrap of another game, it is possible to re-insert the game into it, and then just seal the top with something.

[norkusa]

What is Gamestop's return policy towards games that are opened but sold as "new"? Seems like half the new games I get from there are sold to me like that and I'm curious what they'll say in case I ever try to return one.

[Necromutant]

What is Gamestop's return policy towards games that are opened but sold as "new"? Seems like half the new games I get from there are sold to me like that and I'm curious what they'll say in case I ever try to return one.

I don't have personal experience with this one (I tell them to forget selling me the used game at a new price when the try to), but from what I have read in other discussions you CAN return an opened game (sold as new) for full credit or refund. :) I would make sure when you buy it first though... could depend on the employee and their mood that day otherwise.

[imanerd0011]

What is Gamestop's return policy towards games that are opened but sold as "new"? Seems like half the new games I get from there are sold to me like that and I'm curious what they'll say in case I ever try to return one.

I am pretty sure that the New games that are already opened have price tags on the outside of the box. I'm not positive about this, but that would make sense.

[yuppicide]

Nobody will take back an opened video game of any type be it PC, Xbox, PS2, etc. They will only exchange it with the exact same item if yours was defective. Too bad you bought it at a Gamestop. If you bought it at a Circuit City say (I used to work there) you could have brought in opened, say it was defective, ask if you could go get another one, go back to customer service saying they had no more could you get store credit or another game. They will usually do that. If you are worried that they might have an associate go check then move all the other copies to somewhere else before they get there, or have a friend do it.

Here's an old trick we used to do back in the day at Toys R Us:

Find 5 friends who all want a new game.. say Tecmo Superbowl. Say the game costs $49.99.. that's $10 each and they have to give up a Super Mario/Duck Hunt cart which you can get at Funcoland for 99 cents. Purchase Tecmo Superbowl and swap it out with Super Mario/Duck Hunt chip, but break something so they can't check it in store. Repeat process at a few more Toys R Us's until you have 4 Tecmo Superbowl's in your Super Mario/Duck Hunt casings, and one Tecmo Superbowl in original casing.

Alright, I said we used to do it. I meant to say I know a friend who used to do it. I can't remember how many specific times he did it, but I do remember the Tecmo Superbowl time.

[-hellvin-]

Sucks, most stores won't take it back cause you don't like it because of federal copy right laws. You could always try selling it while it's still pretty new I suppose.

[gepeto]

If you buy a new game from gamestop that is open you have to have them initial the reciept that it was already opened. That is about the only loophole for new games. But they wont initial it unless you ask them to.

[Big Papa Husker]

I think you are pretty much screwed unless the game was an open 'new' copy.

[FantasiaWHT]

I'm not sure if EB (where I work) has a specific policy on "new, but opened" games, but personally, my store wouldn't take it back. Since we put seals on it ourselves to know if you opened it, we'll know that you've played it.

That has less to do with laws and more to do with not wanting our store turned into a free rental place :P

And most shrinkwrappers layfolk would have access to at work won't be able to do the corner folds, and will be quite obvious as re-seals.

[Tony Montana]

What is Gamestop's return policy towards games that are opened but sold as "new"? Seems like half the new games I get from there are sold to me like that and I'm curious what they'll say in case I ever try to return one.

The return policy isnt real clear about this, if they seal it in a baggie then you cant open it if you want to return it. If they dont then you should have no problems as long as they ring it up properly giving you the 5% discount for being a display copy it will show that on the receipt.


I don't have personal experience with this one (I tell them to forget selling me the used game at a new price when the try to),

Its not a used game, its taken out of the case so dumbasses dont steal it, and you get a discount for it being opened. Even with empty boxes on the shelf people still take them occasionally.


If you buy a new game from gamestop that is open you have to have them initial the reciept that it was already opened. That is about the only loophole for new games. But they wont initial it unless you ask them to.


Like I said there should be a 5% discount on the receipt called "opened/shopworn" so they know it was an open copy.



I'm not sure if EB (where I work) has a specific policy on "new, but opened" games, but personally, my store wouldn't take it back. Since we put seals on it ourselves to know if you opened it, we'll know that you've played it.

I hate those damn stickers you guys put on those, if someone agrees that they wont return it for money back will you not put them on the case?

[Daria]

I hate those damn stickers you guys put on those, if someone agrees that they wont return it for money back will you not put them on the case?

Some EBs will, some won't. I actually got in a huge argument with a cashier over it one day. :P

And I've never gotten a discount for an opened new game before. Is that a new policy? Or does it vary from store to store?

[Tony Montana]

I hate those damn stickers you guys put on those, if someone agrees that they wont return it for money back will you not put them on the case?

Some EBs will, some won't. I actually got in a huge argument with a cashier over it one day. :P

And I've never gotten a discount for an opened new game before. Is that a new policy? Or does it vary from store to store?

I think its been policy for close to a year, right around the same time that stupid lawsuit came about where idiots were suing because they were buying new games that had been returned by someone so they didnt think they should be sold as new anymore. But I think it was from the corporrate office so it should be nationwide.

[norkusa]

What is Gamestop's return policy towards games that are opened but sold as "new"? Seems like half the new games I get from there are sold to me like that and I'm curious what they'll say in case I ever try to return one.

The return policy isnt real clear about this, if they seal it in a baggie then you cant open it if you want to return it. If they dont then you should have no problems as long as they ring it up properly giving you the 5% discount for being a display copy it will show that on the receipt.

Huh, that's funny. I was never once offered a 5% discount for buying a display copy from Gamestop. Guess I gotta ask them for it next time. x_x

[FantasiaWHT]

I hate those damn stickers you guys put on those, if someone agrees that they wont return it for money back will you not put them on the case?

Yeah a lot of collectors hate it. If anybody asks me not to put one on, I'll let them know that it won't be returnable (unless it's defective) and then give it to them without the sticker.

And if somebody complains about it being opened, we can do a 10% shopworn discount, but we don't do it unless you ask.

[Mr.Faxanadu]

Ya just sell it on ebay as 99.99% brand new. I see that desctiption all the time!!

[Necromutant]

I don't have personal experience with this one (I tell them to forget selling me the used game at a new price when the try to),

Its not a used game, its taken out of the case so dumbasses dont steal it, and you get a discount for it being opened. Even with empty boxes on the shelf people still take them occasionally.


They don't offer me a discount... When a game has been opened, had stickers slapped all over the box, been molested by 300 snot nosed kids (the box of course), the disc has been put in a paper envelope and giggled around lose in a drawer that regularly get slammed shut and easily could have been taken home by employees to test I consider it used. Maybe that is what you consider new, but not me. LOL

When they try to sell me that crap and I ask them what the used price is for the games they always look confused and try to explain how it is new. They just need to come up with a better way to show off their games, like setting their store up like a GameForce where the games are behind the counter so they don't have to try to sell used games as new.

[Tony Montana]

When a game has been opened, had stickers slapped all over the box, been molested by 300 snot nosed kids (the box of course), the disc has been put in a paper envelope and giggled around lose in a drawer that regularly get slammed shut and easily could have been taken home by employees to test I consider it used. Maybe that is what you consider new, but not me. LOL

When they try to sell me that crap and I ask them what the used price is for the games they always look confused and try to explain how it is new. They just need to come up with a better way to show off their games, like setting their store up like a GameForce where the games are behind the counter so they don't have to try to sell used games as new.

Sorry, I think you're crazy. Virtually every single thing you buy at a store could be considered "used" then. So when you go to where ever you buy your clothes at, if they are out in the open and not behind glass do you ask how much they want for this used shirt? O_O Doubt it. I guarantee that a lot more shirts and pants returned are sold as new rather than video games. People think that video games are special for some reason...sorry they're not.

Put everything in glass? Wow, that would be expensive, want to pay $60 for every game instead of $50? Then everytime anybody wanted to see the back of a game you'd have to go open it and pull it out, but then a snot nosed kid just touched it so then it'd had to go to the used section.

[klausien]

If you buy a new game from gamestop that is open you have to have them initial the reciept that it was already opened. That is about the only loophole for new games. But they wont initial it unless you ask them to.

This is why you reshrink and take it to a store other than the one you bought it from. It is key to get there within the first 7 days though due to their policies. If it can be sold new in the condition its in, you should get away with it.

It can't hurt to try this method. To get it reshrunk, you need to get in cozy with a sales rep at any store that would have a shrinkwrap machine. Say it is for a gift.

[FantasiaWHT]

So when you go to where ever you buy your clothes at, if they are out in the open and not behind glass do you ask how much they want for this used shirt? O_O Doubt it. I guarantee that a lot more shirts and pants returned are sold as new rather than video games.

Great example. Don't forget a lot of clothes you see at a clothes store also have even been tried on! Why don't you go to Target and demand that they give you a 10% discount on a shirt that you think was tried on by somebody smelly?


Put everything in glass? Wow, that would be expensive, want to pay $60 for every game instead of $50? Then everytime anybody wanted to see the back of a game you'd have to go open it and pull it out, but then a snot nosed kid just touched it so then it'd had to go to the used section.

Exactly. Plus all those glass cabinets take up space, so fewer games can be displayed, which means the store sells fewer games (because there are plenty of people who wont ask if they don't see a game).

Sorry, but the people who refuse to even BUY (even at a discount) a new game that has been opened are in the extreme minority. The vast majority of people who buy games have no problems with it. Thankfully.

[crazyjackcsa]

It's the way the business works. We have to take the games out of the cases, otherwise you invite theft, and as far asputting the games behind a counter, whats the first thing people ask? "Can I se it?" people want to touch the item they are purchasing. It's a very old technique in sales, but any item in a persons hand and there is a higher chance they will buy it.