I think I'm going to stop shipping to Canada.

[Cmosfm]

Well, in the past I've always ran my auctions with shipping to both Canada and the United States. I always felt that it was nothing big to ship to Canada, it's really not a big deal.

But lately, shipping to Canada has been a huge pain in the ass, it used to take a week to get an item there....now it's 2-3 weeks....and people are getting mad, jumping down my throat, threatening me, demanding refunds.

I sign online today to get this e-mail...

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=8181487799&ssPageName=STRK:MESO:IT

it's been almost a month. could i please have a full refund for the game, including shipping and handling please? i dont want to go to ebay about this. or leave negative feedback, but ive been waiting long enough..if the game comes at a later date, i will gladly return the cash, but for now id like a full refund please

So yeah, so the item doesn't get there, the fellow wants a refund. It's not my fault the item doesn't get there. You can't add Delivery Confirmation OR Insurance to an item going to Canada as well, so there's no tracking number, there's nothing I can do unless they are willing to pay for international insurance...which is HIGH...and they usually aren't willing to do.

So I decide to check Paypal and eBay and see if it's really been a month, I always e-mail my buyers when the item ships. This particular item shipped on April 4th...it's only been TWO WEEKS AND THREE DAYS!

I know, don't let one bad egg ruin a batch, but this isn't the first time a buyer from Canada has gotten mad due to the slack shipping as of late.

So as of now, I'm debating on whether dumping shipping to Canada all together or not.

/rant

[Player-2]

I have suffered from this same hassle for a while now...and I would like any info to help avoid this in the future. I wish I had any ideas. The loss and pissed off customers negates any profits/sales made there. I too am cosidering no Canada sales.

[VACRMH]

While some bidders will always be a problem, maybe you should just put more detail into the auction, that is if you really want to keep selling to them.

Something like, "Shipping to canada is this much more, please be aware it may take more time to arrive"

And then maybe send an email to the bidder when you ship.

[The Brown Eye]

I've had the same problem. I had a $200 dollar package disappear going there as well. I really, absolutely, totally despise shipping there because it takes so long. I won't do it on Ebay, but on message boards (like this one) I make an exception, because people here are a little more patient.

[v1rich]

I always ship air mail parcel post or air mail letter post if using usps, and a lot of times I use fedex. That takes care of the ground shipping delay.

[Griking]

I feel for you. The larger problem is that Paypal will almost always refund the customer's money if they ask for it unless you can provide delivery confirmation which as you said isn't affordable for international shipments.

Did you ship surface mail or air mail?

[Darth Sensei]

Why not simply put in your auctions that you will require the buyer to pay for the insurance?

What percentage of your auctions are being won by Canadians?

[suppafly]

I understand your point. Maybe you should mention in all your auctions that shipping to canada takes up to 4 weeks. And if the buyer wants it faster, he needs to pay for express shipping.... :)

[SKVermin]

It's unfortunate that you've run into a problem like this. As a Canadian, I often find it frustrating with the number of great deals that I have to pass up because sellers are unwilling to ship to Canada. I understand that that's their own choice, I would never pressure somebody to ship up here. I'm just saying that it's frustrating to miss out on some great buys.

Maybe the guys at ebay should explain to this newcomer that he's jumping the gun here. I remember my first ever ebay transaction took about a month and a half to complete. Now I get some that are finished up from payment to receipt in just three days! People need to understand that delays occur, and just keep their pants on.

If you do opt the "domestic shipments only" approach, maybe you could make exceptions for fellow DP members? ;)

Good luck sorting this out.

[Bighab]

When shipping to Canada/overseas you should state in your auctions that if insurance/tracking isn't bought then you are not responsible for items that are lost. Or you can insist that if they purchase EMS shipping. Being a Canadian I have had a few sellers insist I pay for EMS shipping. I have also agreed to get only airmail shipping and not hold the seller responsible for lost items. Its too bad you can't get insurance on airmail packages. Here in Canada we get free insurance on airmail and expedited packages to the US. I have even made a successful claim for a lost package before.

[Cmosfm]

DP Went down last night while I was posting this, I didn't think it even got posted, then I went to Buying & Selling (For some reason, I have no idea, I'm pretty out of it this morning) and posted it again this morning not thinking it got posted at all.

SO I guess my brain farted or something, and I feel stupid. LOL :( :embarrassed:

[machine.slave]

Trust me, no one is more frustrated with the Canadian postal system and customs than we, the Canadians. Here's a few examples I've personally gone through:

1) It costs more to ship within our own country than it does to ship to the US.

2) Items shipped from BC to Ontario have taken longer to arrive than they have from California.

3) I've had items arrive from London, England in 3 days! And that's standard airmail, and shipping only cost me $7! (It was a boxed Microvision). The same item, to ship to Montreal, would cost me about $12 and would take 3-5 days.

4) Our customs dept. picks parcels at random, opens them, and charges a handling fee and taxes on them. I had a $120 item coming in from New Jersey.. they opened it pretty violently, tearing the box and everything, taped it back up and charged me over $50 in duties.

5) Just this week I had a package returned from the border to the sender in Missouri because it didn't have the guy's name in the "sender's address" field! WHAT?!

6) in 2004, our postal service went on strike.. DURING CHRISTMAS!

I could go on, but I think you get the idea. Basically, the guy you sold to seems to me like he's worried.. and he's a newb, so he has a right to be. He's also obviously not used to Canada Post. Just explain to him that it's probably stuck at the border and that he should wait at least until next week. I'll bet it'll be there by then.. hell, I'm still waiting for items from late March, and I'm not worried.

As a Canadian, I appreciate that you've been sending here.. though, as others have suggested, strengthening your disclaimer might be in order. Also, maybe only sell to international bidders with a 10+ feedback count? That way they'll at least have a feel for how the shipping thing works..

[suppafly]

Trust me, no one is more frustrated with the Canadian postal system and customs than we, the Canadians. Here's a few examples I've personally gone through:

1) It costs more to ship within our own country than it does to ship to the US.

2) Items shipped from BC to Ontario have taken longer to arrive than they have from California.

3) I've had items arrive from London, England in 3 days! And that's standard airmail, and shipping only cost me $7! (It was a boxed Microvision). The same item, to ship to Montreal, would cost me about $12 and would take 3-5 days.

4) Our customs dept. picks parcels at random, opens them, and charges a handling fee and taxes on them. I had a $120 item coming in from New Jersey.. they opened it pretty violently, tearing the box and everything, taped it back up and charged me over $50 in duties.

5) Just this week I had a package returned from the boarder to the sender in Missouri because it didn't have the guy's name in the "return to sender" field! WHAT?!

6) in 2004, our postal service went on strike.. DURING CHRISTMAS!

I could go on, but I think you get the idea. Basically, the guy you sold to seems to me like he's worried.. and he's a newb, so he has a right to be. He's also obviously not used to Canada Post. Just explain to him that it's probably stuck at the border and that he should wait at least until next week. I'll bet it'll be there by then.. hell, I'm still waiting for items from late March, and I'm not worried.

As a Canadian, I appreciate that you've been sending here.. though, as others have suggested, strengthening your disclaimer might be in order. Also, maybe only sell to international bidders with a 10+ feedback count? That way they'll at least have a feel for how the shipping thing works..


Its the same in Mexico. It takes 2-3 weeks, costs more than shipping within the US, and some items pay 23% taxes... :angry:

[Cmosfm]

If you do opt the "domestic shipments only" approach, maybe you could make exceptions for fellow DP members?

Oh of course! I'd never exclude a DP member. :)


Why not simply put in your auctions that you will require the buyer to pay for the insurance?

What percentage of your auctions are being won by Canadians?

I was told by my local post office that I couldn't insure a package to Canada.

The percent of my auctions being won by Canadians are probably 10%


Did you ship surface mail or air mail?

Air Mail, Surface takes way too long, Air Mail takes long enough as it is.

I'm going to consider making a longer disclaimer, but either way, this guy is being a real jerk. I've done nothing but explain that shipping takes longer, and he's not happy, he claims he bought a CD from the UK and it only took 5 days to get there.

I've just got a real sour taste in my mouth over this, I'm just lucky my paypal account is empty at the moment. ;)

[Jumpman Jr.]

:(

"All I hear is.... I'm to fat"
/goes off and eats ice-cream/


Whenever my packages come from the U.S. through deals on DP, they always arrive in about 2 weeks. But for some reason, whenever its through ebay, it takes about 3-4 weeks.
The thing is though, I don't mind the wait. I think you just had an inpatient person.
If you stop sending to Canadians, we'll stop giving Homer Simpson free drugs....
I mean it....

Oh yeah, and don't listen to that "machine.slave" guy, he's shiffty-eyed in my opinion ;)

[Lost Monkey]

6) in 2004, our postal service went on strike.. DURING CHRISTMAS!

That did not happen.. sorry... there was no strike at Xmas 2004..


There does seem to be some kind of "problem" with the transfer of packages between the USPS and Canada Post, and it goes both ways.

I have had packages take 10-30 days going to the US and I've also experienced the same thing with packages coming from the US.

I don't know why, but it is much faster for me to send and receive from the UK, Australia, Hong Kong, Japan and even China than it usually is to go to the USA.

I think what you need to do, CMOSFM, is just add a disclaimer to your auctions stating that delivery times to Canada may take up to a month and that should take care of things. I have shipped about 15,000 packages in the last few years and have only had a few items lost, but there have been a lot of delayed packages.. letting the people know that there can be delays due to customs etc, usually is enough to calm their jitters, but if it isn't, then you are dealing with an "exception" and you may have a scammer on your hands.

[machine.slave]

6) in 2004, our postal service went on strike.. DURING CHRISTMAS!

That did not happen.. sorry... there was no strike at Xmas 2004..

Eh? Hmm.. I must be mistaken, then.. though I'm positive there was at least a THREAT of a strike.

Wasn't our customs dept. on a work-to-rule during that period as well?

And dammit, Jumpy! I didn't mean to sneak into your washroom while you were in the shower! I told you, it was a one-time deal! :P

[SoulBlazer]

Yeah, it does seem shipping to Canada is ass slow for some reason. I'm not really sure why this is, although as others have mentioned it seems like they are being held up at the border.

I ship worldwide, and it often seems it takes anywhere from 10 to 30 days for something to get to Canada. Anything coming down here only takes about 6-10 days.

By compaison, I just mailed two Alone in the Dark books by AirMail to England last week, and they showed up in three business days!

I agree that it probaly would be a good idea to add into any future auctions that mailing to Canada is ass slow for some reason and give the option for international tracking if the buyer wants to pay for it. And E-mail the buyer, apoligize for the delay, explain what is going on, and ask them to be patient for a little while longer.

[jajaja]

I wouldnt recommend you to ship Worldwide then hehe.
I live in Europe and once I waited about 8 weeks for a package from USA. It was sent as surface mail.

I e-mailed the seller a few times over the weeks and he said he had sent it. Then he stopped to reply to my mails. One day I sent him a e-mail and told I had to police report him if he didnt refund my money, was over $200
Had to say this because I was afraid I had been scammed, he also got his account closed by Ebay, no idea what the reason was.
1 hour later I get the package in the mail hehe. Sent a mail back and said I recived it and it was all good :)

This have happend recently too. Waited about 2 months for a package from USA sent with surface mail.

So if you send with surface mail it can take damn long time.
I would take a friendly tone to the buyer no matter what.
Just say that it can take up to 1 month and tell him to e-mail you the if he havnt recived it.
Hopefuly it will all turn out good.

[Cmosfm]

Well, the package was sent back to me for an "incomplete address", even though the address matched the one he gave me perfectly.

Well, huh, let's see what happens next.

[SoulBlazer]

Uh oh. Better e-mail the seller and either offer to re-send the package if he confirms his addy or give him a refund.

[Cmosfm]

Uh oh. Better e-mail the seller and either offer to re-send the package if he confirms his addy or give him a refund.

I already did, I'm resending it, he's not getting a refund.

[Griking]

When shipping to Canada/overseas you should state in your auctions that if insurance/tracking isn't bought then you are not responsible for items that are lost.

Nice idea but even if the bidder agreed to this condition I doubt that it would make a difference in Paypal's decision to refund the bidder's money or not.

I really don't see a solution to this problem as long as delivery confirmation is so expensive. If you make the confirmation or insurance mandatory the shipping fee will most likely scare any bidders away. Most bidders simply just don't believe that they're responsible if their item legitamately gets lost in the mail.

[Cmosfm]

Well, seems like mr. smart ass didn't give me his entire fucking address.

He responded with just his address, no apologies, no anything.

I told him I'd be shipping back out Monday, via UPS, tracking included, and it's going to cost me 15.00 out of pocket to do so. I requested that since we solved the problem and that it was indeed his fault, that he please close the Paypal claim against me.

Let's see how this goes, wonder if he'll be nice and actually do it or play hard ass until he gets his package.

[Griking]

Well, seems like mr. smart ass didn't give me his entire fucking address.

He responded with just his address, no apologies, no anything.

I told him I'd be shipping back out Monday, via UPS, tracking included, and it's going to cost me 15.00 out of pocket to do so. I requested that since we solved the problem and that it was indeed his fault, that he please close the Paypal claim against me.

Let's see how this goes, wonder if he'll be nice and actually do it or play hard ass until he gets his package.

I don't understand why you're paying more money out of your pocket to resend the item to the buyer when he already has a Paypal claim against you. Maybe I'm just paranoid but I'd be worried about sending the item and then finding that Paypal still refunded him his payment. You already know that the buyer is an impatient headcase who can't even provide his address correctly. If it were me I'd refund his money and be done with it while I can still at least break even.

[DREW]

I use DSI to insure all my International packages it cost
1.00 for every 100.00 of declaired value. You can include
the mailing cost in the declared value and it will be covered
also. All my International Buyers must include the Insurance
cost

The only set back is the buyer has to return the claim form
after 45 days from my mailing before I can process the claim
but at least If I can get them to do it I can get all my money
back including the shipping cost.

Drew

[-hellvin-]

Ah yes...the reason I don't ship internationally, especially to canada. I hate having to fill out a damn form every time I gotta ship there which isn't really too terrible but the thing that pisses me off the most is no confirmation or insurance to them but they can do it when sending to us. Pfft.

After several transactions, I'll never bother with it again.

[Cmosfm]

Well, seems like mr. smart ass didn't give me his entire fucking address.

He responded with just his address, no apologies, no anything.

I told him I'd be shipping back out Monday, via UPS, tracking included, and it's going to cost me 15.00 out of pocket to do so. I requested that since we solved the problem and that it was indeed his fault, that he please close the Paypal claim against me.

Let's see how this goes, wonder if he'll be nice and actually do it or play hard ass until he gets his package.

I don't understand why you're paying more money out of your pocket to resend the item to the buyer when he already has a Paypal claim against you. Maybe I'm just paranoid but I'd be worried about sending the item and then finding that Paypal still refunded him his payment. You already know that the buyer is an impatient headcase who can't even provide his address correctly. If it were me I'd refund his money and be done with it while I can still at least break even.

Well, Paypal will drop the claim with a tracking number, so I'm going with UPS this time and a proper tracking number.

The reason I'm not just refunding his money is that I sold the game for a friend, it's his, and he'd rather pay 15.00 to ship it again than spend 40.00 to refund him, which he doesn't have at the moment.

[badinsults]

Yeah, customs is a bitch. I once bought a $10 item from the US, and it cost freaking $10 in customs fees. For those reasons, I stopped purchasing items from out of the country.

[Canadianzombie]

I read this with a real sense of irony, in that my friend from here in Brockville, Ontario sent a NES to Kentucky I believe, through an Ebay auction and after 10 days turned him into Paypal. Paypal ended up freezing his account for about a month until everything was settled. In the end Paypal was kissing his ass, because of their error in refunding a person's money after 10 days and not even fully evaluating the situation. I wish Paypal and Ebay would have a policy that read "You have to wait a requisite 30 day period before lodging an official complaint........" I understand your frustration, but why (and not you in particular) would you want to limit your sales base to the States (mind you there's millions of buyers there), however your may find that you'll get more from your sales should your customer base be larger. I also think that no matter what anybody says Ebay newbs will always be a problem (it's just that they don't know how it all works yet). Actually we live in a society where everything has to happen now, add to that some paranoia and if the package doesn't get there "now" people think they're getting screwed, unfortunate, but reality.
Cheers
Mark

[syd]

I've had a good many things come from the US and I've got to say I've had absolutely no problems at all! All of my packages have arrived in around 2 weeks time, except for a couple packages that have taken 3 weeks or so. All of the packages have been sent Airmail. For some reason everyone likes to overcharge me on shipping except for a select few (they charge me $5 when on the package it says it cost $1.70).

I haven't had any customs charges since the seller's always write on the packages that they are gifts and are worth $5-$10 (once I got a Super Advantage that a woman put down as children's clothes LOL )

Therefore I have nothing to complain about really except for the shipping overcharges, that I can calculate myself through USPS anyway and usually aren't more than $2 for a small package. You think shipping would be worse since I live in Newfoundland! :/

[sniperCCJVQ]

I'm dealing on ebay since late 2000 and i've done over 100 sales and trades with people in tne US and never had any problems.

1. Stuff coming and in Canada and out the US, always arrived here inside a maximum of 3 weeks (usually, it takes 2).

2. I always checked "gift" and a put value between 5$ and 30$ max and anything. Description is "old video game" or "old toy".

3. Never had custom problems.

4. Never payed duty charged on the package EXCEPT when i ordered my DP7, it cost me 8$ CND.

5. Always ship expedited parcel w/ tracking #

That's my expericence so far.

[Cmosfm]

Well, I've had about enough of this guys bullshit.

He didn't get the package because he doesn't know how to write out his entire address. It's not my fault than is it? nope.

Well, the asshole won't close the claim until he gets the item. Yeah, the claim that isn't even legit...he won't close it....and Paypal has placed a temporory HOLD on my damn account! I have eBay auctions ending today that I need the money for!

I e-mailed him back, gave him 2 options.

1. Close the claim and I'll pay shipping

2. Keep the claim open and he can pay shipping.

Sounds fair doesn't it? I think so, let's see what happens now! :roll:

If anyone want's to block this newbie from bidding, his eBay name is al0wn .

[Cmosfm]

and ive already stated that i will not cancel the claim until i recieve this item, in perfect condition. the claim will remain open until i recive this item. your only hurting yourself by not shipping it out. either way this ends up, your only making yourself look bad by not shipping it out. you have until may first ( according to the paypal document) if not, then ill get my money back either way. i will even leave positive feedback if the item is recieved before that date

apartment # doesnt matter. ive had things shipped to this address before with no apartment #.

This dude is starting to really piss me off.

I wonder what will happen if I keep my account empty and just let the claim go past the 10 days it takes to respond. :hmm:

[machine.slave]

Well, I'm sorry for your experiences so far, but this guy sounds like a complete asshole regardless of where he's from.. please don't hold it against the rest of us Canucks.! :embarrassed:

[Jibbajaba]

Man, I can't believe that you are letting this guy treat you like this. He is being an unreasonable douchebag. You should just refund the money out of your own pocket (instead of your friend's) and re-sell the item. If paypal sees all of the facts of this situation, they wil.l find in your favor. That little shit can't demand that you pay shipping twice because of his mistake.

Chris

[loporjai2003]

WTF .. apt# doesnt matter ? Just deliver to any person's mailbox then ? Geeze this buyer is newb. I wonder what happens when he gives his address for his bills without an apt # ...

Sorry you had to deal with this person, but they exist everywhere, not just in Canada.

Hope it works out for you.

Good day eh ?


and ive already stated that i will not cancel the claim until i recieve this item, in perfect condition. the claim will remain open until i recive this item. your only hurting yourself by not shipping it out. either way this ends up, your only making yourself look bad by not shipping it out. you have until may first ( according to the paypal document) if not, then ill get my money back either way. i will even leave positive feedback if the item is recieved before that date

apartment # doesnt matter. ive had things shipped to this address before with no apartment #.

This dude is starting to really piss me off.

I wonder what will happen if I keep my account empty and just let the claim go past the 10 days it takes to respond. :hmm:

[Griking]

As I said earlier, I'd just refund the guy's money and then tell him to kiss your ass. I'd be VERY concerned about this guy not dropping his claim even after he receives the item. Then you'll not only be out shipping costs (twice) but the item as well.

[Bronty-2]

At this point, I'd just tell the guy to kiss your ass period. I'm a canuck also, but this guy is a tool.

[Bronty-2]

regarding the mail strike, that pretty much happened actually. It wasn't technically a strike but it may as well have been. Customs (border dept) and Revenue (tax dept) used to be the same agency "Canada Customs and Revenue Agency" and the same union. About a year or 18 mos ago they split up. Around July, the Revenue guys (tax dept) went on strike. The border guys didn't technically go on strike, they just stopped working to support the tax dept since they are still very closely intertwined unions. There were 150,000 uncleared packages waiting for customs clearance in October 04 in Vancouver. It was front page news. I never did receive some of the packages from that time - and given that the newspaper said that the warehouse full of packages was beginning to be a health risk from rotten christmas treats inside the packages, I'm fairly certain that they just threw out a whole whack of packages because of the health concern. I love my country, but not my government, that's for sure..

[lurpak]

out of spite I wouldnt let this asshole win, set yourself up a new paypal account, if your current one is empty.
keep the item and the dosh, request he sends you the rest of the re-post costs.

tell him you have a zero balance in your paypal account, so he cant gat ANYTHING back unless he plays ball.

[Cmosfm]

out of spite I wouldnt let this asshole win, set yourself up a new paypal account, if your current one is empty.
keep the item and the dosh, request he sends you the rest of the re-post costs.

tell him you have a zero balance in your paypal account, so he cant gat ANYTHING back unless he plays ball.

I've considered that.

He just accused me of not even sending the item at all, said he didn't want to hear the "tired old excuse of not giving the apartment number". I'm willing to bet this has happened to him before. He's still demanding May 1st and throwing insults at me.

Either way, I've had this Paypal account for so long, I hate to trash it. I wonder if I let the claim lapse, would my account be locked? I don't think they'd close 5 year old account over one claim. I dunno. :hmm: I think I'm going to give Paypal a call, see what I can do.

EDIT:

Just got off the phone with Paypal. If I don't have any money in my Paypal account, my account will be negative, and I'll have to pay Paypal the money within 90 days or my account will be closed.

I'll just give jackass a refund, but not until April 30th. I'll be damned if I send him the game again!

I guess I need to start getting Delivery Confirmation on all packages I send out, and start charging 15.00 delivery fees to Canada so it can be tracked so assholes can't pull shit like this.

[76pinto]

I Had a silmilar issue with a Canadian recently - I had 9 SNES games up for auction No reserve starting at a Penny. It sold for $8.51 right? In my listing I put $12 flat rate s/h to USA. SO the guy emails me before the auction ends and says how much to ship to Canada. I say probably not much more a couple dollars max. So he wins the auction and I send him an invoice for $14 figuring I will just pay difference if its more. He email back and says he wants the cheapest shipping and that it shouldnt be $14.

I go to the PO and get it weighed with the correct address and he is right it doesn't cost much more to ship to Quebec - so I tell him okay it will just be the original $12 THAT I HAD IN THE LISTING. Well he goes off on how I am keeping the difference I am a bad ebayer etc etc. I give him 3 opportunities to back out of the deal and tell him this : The Flat $12 s/h fee was both in the listing and the shipping part AND that I would have charged American buyers the same amount, I am not trying to RIP people off - I was completely upfront and if you dont like it please dont bid. So the guy is still complaining that he has to pay $20 american dollars for 9 Very Nice SNES games (Gaia, Mario paint, KI, Carnage.. decent games) shipped to Canada Airmail.

Over 400 games sold and this was my first complaint about s/h - which I usually give free except in lots. (I did a flat rate on 60 NES cartridges and found out I had to ship to a small island in HI which cost 3 X my s/h amount)

That sale drives me nuts still.

CM - I usually have people email me first before I ship to CAN or overseas to check their feedback - I sent something to the Nederlands but the guy had 50 + feedback so I wasnt worried.

[om3ga]

Fookin Canadians Eh!

[Jibbajaba]

I don't understand, Cmos. Can't you just take a picture of the boxwith the return shipping label from the post office on it? Don't you have some proof that you already shipped it once?

Chris

[Cmosfm]

I don't understand, Cmos. Can't you just take a picture of the boxwith the return shipping label from the post office on it? Don't you have some proof that you already shipped it once?

Chris

I can, and offered twice, he still just hits me with insults and says I'm lying.

And if you mean Paypal, they don't want proof like that, they either want a refund given to him or a tracking number. I'm not shipping it back to him at 15.00 out of pocket.

I really suggest you all block this guy.

user name al0wn

go here to block him - http://offer.ebay.com/ws2/eBayISAPI.dll?bidderblocklogin

I don't want this jackass bidding on anyone else's auctions and pulling this shit.

[Cmosfm]

Check out this new e-mail

ive had what can be described as something no less then the absolute worst 2 weeks of my life over the past 14 days ( not related to this)... and youve done NOTHING to help otherwise with getting the game that ive rightfully purchased from you. i either want the game, by may 1st. or i want a full refund, including the shipping and handling that i paid. it's up to you now to figure out how to get it to me. youve made no attempt to ship the game out to me since you"recieved" it back. you've been nothing short of a selfish, childish PRICK towards me. so i see no other choice then to reflect that same attitude back to you.

all i can offer you after may 1st, if the game has not arrived:
i WILL get my cash back.
iif/when the game arrives after may first, i will pay in full the ammount that i purchased the game in the auction for.

the ball is in your court. all ive seen from your end is the exact way NOT to conduct business thru ebay.

I got this because I've been telling him to stop being a jackass and start treating me with some respect and stop accusing me of lying to him.

I think Selfish Childish Prick describes someone who doesn't seem to understand that I cannot meet impossible demands.
:roll:

[Lost Monkey]

Please just end the Paypal claim.. if you don't have the money in there, then I understand why you haven't, but under no circumstances should you send him the game at this point.

I bet he wouldn't be acting like this if you hadn't already left feedback either.

[kainemaxwell]

That really sucks. Hope you can get it dealt with soon. :hmm:

[om3ga]

Wow man , where does this guy live? I will go straighten him out ....... lol. :evil:

[machine.slave]

Yeah, this guy needs a kick in the head. It's kind of sad how, after 2 whole transactions, he claims to know all about Ebay.

[tylerwillis]

I can sympathize - as an eBay seller who funds his collecting passion strictly through eBay buying/reselling, I stopped international shipments several years ago. Too many packages "disappeared' and I got hit with chargebacks. Not fun.

I find it amazing that despite that my auctions clearly indicate US shipping only... I still answer several questions a week "Do you ship to country X?"

Sigh.

[tylerwillis]

I can sympathize - as an eBay seller who funds his collecting passion strictly through eBay buying/reselling, I stopped international shipments several years ago. Too many packages "disappeared' and I got hit with chargebacks. Not fun.

I find it amazing that despite that my auctions clearly indicate US shipping only... I still answer several questions a week "Do you ship to country X?"

Sigh.

[syd]

I hope no one assumes all international shipping will end up this way because of one idiot. I've never had any problems with stuff coming here from the US. This guy is dumb no matter where he lives! :/

[Cmosfm]

Ok, I refunded the jackass a few hours ago, right before the deadline.

I put the item back up on eBay for sale a couple days ago as well.

Here's what I'm going to start doing, if it's a cheap item, I'll ship to Canada just like I normally do. If it's an item of any significant value, probably over 10.00, I'll charge exact insured/tracked USPS shipping charges, which start at 15.00 for a 1lb package. :/

Oh well, I guess it had to happen sometime, takes one jerk to ruin it all for everyone.

[mcgrail0007@netzero.net]

I personally will not accept PayPal from Canadian users. It just isn't worth the hassle. I sell a ton of stuff on eBay and my auctions state that I will only ship to the U.S. but I usually will ship smaller items out of the country if I am asked and the buyer is willing to pay using Bidpay. For Canadian buyers I will sell to them if they pay with a money order payable in U.S. dollars. Sometimes I will ship items to Canada and they will arrive in 3-4 days and other times it takes 3-4 weeks. To me it really just isn't worth it.

[Cmosfm]

Well, looks like moron gave me negative feedback. Wow....who didn't see that one coming. :/

So, I linked him to this thread, if anyone has anything to say to him...he'll be reading. :evil:

[Bronty-2]

Well, looks like moron gave me negative feedback. Wow....who didn't see that one coming. :/

So, I linked him to this thread, if anyone has anything to say to him...he'll be reading. :evil:

Don't hold our postal service against us :( It sucks ass and we know it.

I actually like your policy. It's a reasonable compromise. And now.. off to your black box shop to spend some meseta :)

[Lady Jaye]

I personally will not accept PayPal from Canadian users. It just isn't worth the hassle. I sell a ton of stuff on eBay and my auctions state that I will only ship to the U.S. but I usually will ship smaller items out of the country if I am asked and the buyer is willing to pay using Bidpay. For Canadian buyers I will sell to them if they pay with a money order payable in U.S. dollars. Sometimes I will ship items to Canada and they will arrive in 3-4 days and other times it takes 3-4 weeks. To me it really just isn't worth it.

I don't understand your argument against accepting Paypal payments from Canadians. My Paypal account uses both my bank and credit card accounts, and I've yet to have had problems with it. And actually, if you insist on a money order, it really sucks (the M.O.s are relatively expensive, especially if it's for a small amount -- and in this age of Paypal, it's an even less interesting alternative).

And why penalize all Canadian shoppers because of our oh-so-wonderful customs and Canada Post services? We're stuck with them, like it or not...

Nothing's more frustrating than shopping on Ebay and having to ignore/discard a good percentage of interesting auctions just because the seller just won't ship to Canada. As for the assholes who expect packages to magically appear in 2 days with Canada Post, that's what disclaimers are for.

Aside from the usual "may take up to 4 weeks to ship" disclaimer, it may be a good idea to also offer shipment via, say, FedEx (specifiying, of course, that it'd cost extra and that duty fees are the responsibility of the buyer).

[syd]

I personally will not accept PayPal from Canadian users. It just isn't worth the hassle. I sell a ton of stuff on eBay and my auctions state that I will only ship to the U.S. but I usually will ship smaller items out of the country if I am asked and the buyer is willing to pay using Bidpay. For Canadian buyers I will sell to them if they pay with a money order payable in U.S. dollars. Sometimes I will ship items to Canada and they will arrive in 3-4 days and other times it takes 3-4 weeks. To me it really just isn't worth it.

I don't understand your argument against accepting Paypal payments from Canadians. My Paypal account uses both my bank and credit card accounts, and I've yet to have had problems with it. And actually, if you insist on a money order, it really sucks (the M.O.s are relatively expensive, especially if it's for a small amount -- and in this age of Paypal, it's an even less interesting alternative).

And why penalize all Canadian shoppers because of our oh-so-wonderful customs and Canada Post services? We're stuck with them, like it or not...

Nothing's more frustrating than shopping on Ebay and having to ignore/discard a good percentage of interesting auctions just because the seller just won't ship to Canada. As for the assholes who expect packages to magically appear in 2 days with Canada Post, that's what disclaimers are for.

Aside from the usual "may take up to 4 weeks to ship" disclaimer, it may be a good idea to also offer shipment via, say, FedEx (specifiying, of course, that it'd cost extra and that duty fees are the responsibility of the buyer).

I agree. It's a major pain in the ass when there are so many great auctions and sales that I can't even look at because I live in Canada. This guy could have come from anywhere, even the US. Of course, I respect your policy because that is totally up to you. But I don't think it's fair to make all of us Canadians suffer just because of one jackass. That Canadian jackass could have easily been an American jackass. But hey, you've got to do what you've got to do.

[Griking]

M.O.s are relatively expensive, especially if it's for a small amount

Have you ever looked into BidPay? The fee for sending a $10.00 money order is only $1.95. For a $50.00 payment the fee is only $3.95. It's really not much more then buyers expect a seller absorb to accept a Paypal payment.


And why penalize all Canadian shoppers because of our oh-so-wonderful customs and Canada Post services? We're stuck with them, like it or not...

Because no offense but your customs dept. sucks. It may not be the Canadian citizens' fault but who's fault it is doesn't seem to matter when a buyer want their money back when their purchase is held up in customs and never got to them.


Nothing's more frustrating than shopping on Ebay and having to ignore/discard a good percentage of interesting auctions just because the seller just won't ship to Canada. As for the assholes who expect packages to magically appear in 2 days with Canada Post, that's what disclaimers are for.

Unfortunately most of the assholes that you describe tend to ignore any and all disclaimers in auctions. Also Paypal doesn't care if we put a disclaimer in our auctions or not when the buyer files for a chargeback. all they care about is if we have a tracking number or not and sometimes even that isn't good enough.

[syd]

Because no offense but your customs dept. sucks. It may not be the Canadian citizens' fault but who's fault it is doesn't seem to matter when a buyer want their money back when their purchase is held up in customs and never got to them.

Actually I've yet to have one bad experience with the customs department (knocks on wood). From what I've heard from other people the main problem is that American sellers don't write "gift" or "children's clothes" on the items. Like I said before one woman wrote children's clothes with a value of $10 on a super advantage joystick. When I got the joystick the actually joystick part was sticking out of the package! LOL So basically the main thing is what you write on it.

[Griking]

Well, here's my most recent shipping issue with Canada.

I recently sold a Sega Saturn console on eBay with about a dozen games. They weren't rare games and it didn't sell for a ton but I got $60.00 for it before shipping.

I advertised that I'd accept Paypal but only if the buyers address was confirmed.

Well, the auctions ends and I receive a prompt payment via PayPal but of course the buyer lives in Canada and has an unconfirmed PayPal addess :roll:

He send me a message with his payment acknowledging that I only accept PayPal payment and that his was showing as being unconfirmed but he knows that his address is confirmed and that there must be a glitch with PayPal or something.

So not wanting to loose the sale Ii give him the benefit of the doubt I call PayPal. After being on hold for about 15 minutes I finally get connected to a rep and I'm told that they cannot tell me if the person who paid me has a confirmed address or not, something about privacy. I explained the situation and told them that they should be able to clearly see that the person I'm inquiring about just sent me payment and I wasn't asking for any personal information. No dice.

The next thing I asked was whether or not I was protected in any way if for whatever reason the guy claims he never received the package. Ultimately I'm told that because its an international shipment and I can't get delivery confirmation I'd have no seller protection whatsoever.

I ended up sending the buyer an email saying that I don't feel confortable accepting his payment without protection because I've had problems before and that I'd appreciate it if he paid me via BidPay, the method that I stated that I prefered in the first place. He hasn't responded yet.

Oh and for the record, the buyer had 100% feedback but with only about 15 transactions.

So what's everyone's thoughts on this? Was I supposed to send him the package and hope for the best even though I've been beat before by people who I thought were honest?

[SoulBlazer]

No, I don't think you're being unreasonable. I know for a fact that in Canada you CAN get a confirmed PayPal address. Either tell him to fix his account to get it confirmed or to pay you another way. And make sure you clear up with him how he wants the item sent and explain that even AirMail from the USA to Canada can take 3-4 weeks -- it's happened to me. :/

[Lost Monkey]

Getting your address confirmed in Canada is a trapshoot...

I have been using Paypal since '99 and I have put through thousands of transactions, and I do not have a confirmed address as of yet...

Here are the rules for confirming outside of the USA:


How do I confirm my address?

To confirm your address, you will first need to add a credit card to your PayPal account. If your credit card company supports the Address Verification System, PayPal will check that the address you provided for your account matches the billing address that your credit card company has on file. You may be required to complete the Expanded Use enrollment process, to activate your credit card. Your address may be confirmed after the Expanded Use enrollment process has been successfully completed. Please note that because not all credit card companies are currently able to confirm an address, only some UK and Canadian addresses may be confirmed at this time.

For this situation, check his feedback, (ie. is it from sellers?) and ship him what he paid for if it is good...

[SoulBlazer]

You're right, that IS a pain. All I need to do is give my bank account numbers, wait for two small payments, enter the ammounts, and wham, all set.

[jonjandran]

A lot of the times if you think that your address is confirmed but it's showing up as unconfirmed , it's because one or more of your unconfirmed addresses is still in the Pay-pal system.

The person just needs to go into the Pay-pal Address page and delete all the addresses except the confirmed one.

That usually does the trick.

[dracula]

Well, here's my most recent shipping issue with Canada.

I recently sold a Sega Saturn console on eBay with about a dozen games. They weren't rare games and it didn't sell for a ton but I got $60.00 for it before shipping.

I advertised that I'd accept Paypal but only if the buyers address was confirmed.

Well, the auctions ends and I receive a prompt payment via PayPal but of course the buyer lives in Canada and has an unconfirmed PayPal addess :roll:

He send me a message with his payment acknowledging that I only accept PayPal payment and that his was showing as being unconfirmed but he knows that his address is confirmed and that there must be a glitch with PayPal or something.

So not wanting to loose the sale Ii give him the benefit of the doubt I call PayPal. After being on hold for about 15 minutes I finally get connected to a rep and I'm told that they cannot tell me if the person who paid me has a confirmed address or not, something about privacy. I explained the situation and told them that they should be able to clearly see that the person I'm inquiring about just sent me payment and I wasn't asking for any personal information. No dice.

The next thing I asked was whether or not I was protected in any way if for whatever reason the guy claims he never received the package. Ultimately I'm told that because its an international shipment and I can't get delivery confirmation I'd have no seller protection whatsoever.

I ended up sending the buyer an email saying that I don't feel confortable accepting his payment without protection because I've had problems before and that I'd appreciate it if he paid me via BidPay, the method that I stated that I prefered in the first place. He hasn't responded yet.

Oh and for the record, the buyer had 100% feedback but with only about 15 transactions.

So what's everyone's thoughts on this? Was I supposed to send him the package and hope for the best even though I've been beat before by people who I thought were honest?

you should have sent via ups or fedex ground to canada. it would probably be the cheapest method and would include tracking and insurance.