Trouble with a game trade, PLEASE READ

[Muscelli]

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[GizmoGC]

Paypal will pretty much side with him on this. First off, Paypal does not cover sellers who ship overseas (I think this is correct). Second, the buyer can file a claim against you, where you would need to prove the item was shipped (either with a tracking # or delivery confirmation). If you can't prove it, save goodbye to $100. If you have any money in your paypal account, I would deposit it now...

[Muscelli]

Paypal will pretty much side with him on this. First off, Paypal does not cover sellers who ship overseas (I think this is correct). Second, the buyer can file a claim against you, where you would need to prove the item was shipped (either with a tracking # or delivery confirmation). If you can't prove it, save goodbye to $100. If you have any money in your paypal account, I would deposit it now...

What if I do have a reciept?

[mills]

TO be safe take all your money out of paypal right now, becuase they WILL freeze your funds if the other party files a claim!

[Arcade Antics]

Now I know im on the verge of being sued or something, and have no idea what I can do about it...
There's pretty much no chance the guy would try to sue you over a $100 purchase, so don't worry about that.


I understand why he is mad, but I can't do anything for him about it, can I?
Not really. You mentioned that you've got the receipt, so at least you have proof that you sent the package to him. That might be enough to get you off the hook with paypal, but I'm ignorant of how that works. (I'm sure someone else here can help you on that one though).


Also, is there a certian way to track the package in customs in that matter?
I don't think so; that's a huge part of the reason a lot of US sellers won't ship anything out of the country - once it leaves the US you can't track it. The problem now is that you're out the items you sent and might wind up being out the cash to boot. Double whammy.

Hang in there. Keep that receipt in a safe place and good luck, hope it all works out. :)

[Ed Oscuro]

Tell the fucker that it's out of your hands now, and if he tries to start crap with PayPal call them up and wave the reciept under their noses. I've had packages from the UK take months to arrive, and the seller sent it out right on schedule.

[jonjandran]

If it's been 45 days then it's past the time limit for him to file a Pay-pal complaint.

And also the receipt won't do any good. It has to be Delivery Confirmation or a Tracking # to a CONFIRMED address.

But since it's past the 45 day limit I'd say you're safe.

Oh and that's why I don't ship overseas anymore. To much stuff get's stolen or lost. :/

[-hellvin-]

Paypal will pretty much side with him on this. First off, Paypal does not cover sellers who ship overseas (I think this is correct). Second, the buyer can file a claim against you, where you would need to prove the item was shipped (either with a tracking # or delivery confirmation). If you can't prove it, save goodbye to $100. If you have any money in your paypal account, I would deposit it now...

What if I do have a reciept?

Won't do ya diddly shit. The POS known as paypal does not care in any way or form about seeing anything else other than a tracking/conf number. I found this out the hard way when I got a claim filed against me. Luckily I had no money in my PP account, but it did get locked down. Since the seller is past that time limit, don't even worry about it, he can't do anything.

[kevincure]

Don't send overseas without using EMS of some kind, with delivery confirmation. I think the ethical thing to do is to refund the money - I've done it before too. Things get lost in the mail. It happens. If you have deliv. confirmation of some kind, then I would say you're fine, but if not...

[Sylentwulf]

TO be safe take all your money out of paypal right now, becuase they WILL freeze your funds if the other party files a claim!

Paypal hasn't done this in like 5-6 years. They got sued for doing it, they can't do it now. Don't spread crap about paypal if you don't know what you're talking about, go live with the trolls at paypalsucks.com they're still 5 years behind too.


Shipping international is ALWAYS to an unconfirmed address. which means even if you have tracking and delivery confirmation, they can tell paypal they didn't receive it, and paypal will decide in their favor with absolutely ZERO chance of you saying anything otherwise. That's why a lot of people don't accept paypal from international bidders for more than X amount of money.

[Mayhem]

Shipping international is ALWAYS to an unconfirmed address.

Not if you live in the UK or a number of other countries. Paypal have regional "offices" there and do allow confirmed addresses on your account. Mine is :)

[RangerG]

So what is the safest way for both parties to ship overseas? Someone mentioned EMS - what does that stand for? Is delivery confirmation or insurance available for overseas shipping? I have never seen these options when I ship overseas.

Thanks!

[Darth Sensei]

TO be safe take all your money out of paypal right now, becuase they WILL freeze your funds if the other party files a claim!

Paypal hasn't done this in like 5-6 years. They got sued for doing it, they can't do it now. Don't spread crap about paypal if you don't know what you're talking about, go live with the trolls at paypalsucks.com they're still 5 years behind too.



I don't know about them changing the rules, but I do know that it's not like 5-6 years ago because I froze someone's account about 2 years ago.

[FooFighter]

I'm pretty sure a tracking number is all you need to appease pay-pal when a complaint is filed. The only time a confirmed address is an issue is when it is a credit card payment. Credit card payment complaints result in a chargeback to pay-pal from the credit card company if it wasn't shipped to the credit card billing address.

I personally wont ship anything international unless they pay for Fed-Ex.

[Sylentwulf]

I don't know about them changing the rules, but I do know that it's not like 5-6 years ago because I froze someone's account about 2 years ago.

They lied to you then. If you don't have any money in your account, and paypal can't get money from your checking, credit card, or any other places. Then I suppose they would keep all the incoming money that you get for awhile, and they wouldn't be able to use the account until it's paid off, but that's about it.

Credit card payments - you're screwed even if it IS to a confirmed address. Nothing you say or do can protect you from a direct credit card chargeback. Confirmed address only protects you if they don't go through their credit card company.

If anyone would like to argue with me, please link your account of more than 40,000 transactions, and I will be glad to take your arguements more seriously ;)

[Moon Patrol]

Well, paypal can't take your money since it apparently has been 2-3 months, I would consider the matter closed. If you actually sent the item, and it didn't make it, so be it. Sending stuff overseas isn't covered anyway if I remember correctly. His loss, not yours.

[Sylentwulf]

Well, paypal can't take your money since it apparently has been 2-3 months, I would consider the matter closed. If you actually sent the item, and it didn't make it, so be it. Sending stuff overseas isn't covered anyway if I remember correctly. His loss, not yours.

Via credit card, they have 180 days in a lot of caes to initiate the chargeback. That all depends on the CC company though.

[suckerpunch5]

My question is, what if the guy actually did recieve the stuff, he is only claiming he didn't to try and get money back? How could you protect yourself against that? I use signature confirmation from the Postal Service when I send things in the U.S., but what about over seas?

[Wookie]

Fill out a lost package form at the post office. I've had 2 international shipments go awry and they found one of the 2 and returned it to me. Never heard about the other one so I assume they didn't find it. So it's not a perfect option but better than nothing.

You might try contacting both the US and the other country's customs office and see if they have a record of passing the package - sometimes the customs tag gets scanned and logged, sometimes not. The customs number should be printed on the postal receipt.

Good luck!

[Sylentwulf]

My question is, what if the guy actually did recieve the stuff, he is only claiming he didn't to try and get money back? How could you protect yourself against that? I use signature confirmation from the Postal Service when I send things in the U.S., but what about over seas?

You can't. Which is why a lot of sellers don't accept paypal for international orders. Myself, if it's over $25, I only accept bidpay, US cash, or international money orders.

[Muscelli]

...........

[omnedon]

Some sellers give refunds in cases like this. As a seller myself, that's why I insure every package.

Then I can give a refund with minimal loss.

[geelw]

So what is the safest way for both parties to ship overseas? Someone mentioned EMS - what does that stand for? Is delivery confirmation or insurance available for overseas shipping? I have never seen these options when I ship overseas.

Thanks!

EMS = express mail service. it's expensive, but FAST and worth the money you charge the buyer. while sending single games or smallish padded envelopes via standard airmail is fine most of the time, a lot of people have trouble when they ship larger parcels surface mail (6-8 weeks by boat) instead of EMS (2-3 days) or air parcel post (4-7 days).

i always say don't give the buyer the option to be cheap and don't be afraid to be adamant about your shipping charges. if you don't want to ship overseas, it's your choice of course. but if you do, stick with one or two means (go to usps.com for details on the different types of postal shipping options) and don't budge an inch if someone whines about money. hell, if they want their games fast, they should pay what it costs.

g.