View Full Version : PayPal Chargebacks for Lost Items - A Poll
Griking
09-23-2005, 08:39 PM
It seems like there's always a story going on here about a seller that hasn't received an item that they purchased and the conversation always seems to lead towards filing a PayPal complaint.
What I'd like to know Is if everyone thinks that its necessarily fair to automatically expect the seller to refund a payment when an item is legitimately lost in shipping and the seller didn't purchase the optional insurance
Actually, the same can be asked whether it's fair to give someone a negative feedback if an item is lost in transit.
Again, this is all based on the fact that the seller can provide a tracking number or delivery confirmation number to prove that the item was actually shipped.
biscuitbrain
09-23-2005, 09:00 PM
how can a seller leave tracking etc? in the uk, this kinda thing is not done, and the buyer does not want to pay extra for it, it only seems to be asked for when the buyer is from malaysia or far afield. The point here is that, PAYPAL is fine, but if you have something to sell that is worth over £30 then get a po order or cheque, or is that check...........i don't know, and i don't care .
me auctions (nice condition orig gameboy)
http://video-games.search.ebay.co.uk/_PC-Video-Gaming_W0QQcatrefZC12QQfsooZ1QQfsopZ1QQsacatZ1249Q QsassZsaltymavis
Griking
09-23-2005, 09:07 PM
how can a seller leave tracking etc? in the uk, this kinda thing is not done, and the buyer does not want to pay extra for it,
I'm not familiar with you can or can't be done in the UK but the fact that a buyer doesn't want to pay extra for the insurance is really my point. To me it takes a lot of balls for a buyer to decline the optional insurance but then expect to be protected anyways.
rick weis
09-23-2005, 09:24 PM
i voted Yes, only because that is the way i would handle it!
Rick
philosophyst
09-23-2005, 09:25 PM
To me it takes a lot of balls for a buyer to decline the optional insurance but then expect to be protected anyways.
Agreed.
Vroomfunkel
09-24-2005, 04:42 AM
I'm not familiar with you can or can't be done in the UK but the fact that a buyer doesn't want to pay extra for the insurance is really my point. To me it takes a lot of balls for a buyer to decline the optional insurance but then expect to be protected anyways.
My additional problem with the system is that even if the buyer does opt for the insurance, there is nothing to ensure that they co-operate with the process of filing the claim.
It is not possible to obtain a payout on the insurance in the UK without the co-operation of the buyer, therefore it is perfectly possible for them to pay for the insurance, file a chargeback through Paypal and yet not assist with the insurance claim. Net result - seller loses out.
(N.B. it should also be noted that in the UK there are numerous services that include insurance, but do not provide online tracking, which is the only sort that Paypal recognise).
I voted no.
Vroomfunkel