God damn retailers.

[Darth Sensei]

So, my nephew finally gets his XBOX 360 for Christmas.

My brother in law (against my advice) buys one from Walmart.com where he has to buy a core system and a bunch of other stuff. I told him to just hold out another week or so and find a premium bundle, but oh well.

The package arrives and the XBOX will NOT power up at all. Of course Walmart says that they are no longer responsible and he has to go through the M$ route. Wait for box, ship your shit back, wait for repair or replacement with a refurb which will prolly be scratched up. :roll:

This whole retail trend of not returning defective product is really beginning to concern me.

[klausien]

This whole retail trend of not returning defective product is really beginning to concern me.

Agreed. 20 years ago this would never have flown. Yet another example of corporate America going against the virtue and decency this country used to pride itself on.

[googlefest1]

did the package look resealed - i have a feeling they sent your relative someone elses return

[davidbrit2]

So, my nephew finally gets his XBOX 360 for Christmas.

My brother in law (against my advice) buys one from Walmart.com where he has to buy a core system and a bunch of other stuff. I told him to just hold out another week or so and find a premium bundle, but oh well.

The package arrives and the XBOX will NOT power up at all. Of course Walmart says that they are no longer responsible and he has to go through the M$ route. Wait for box, ship your shit back, wait for repair or replacement with a refurb which will prolly be scratched up. :roll:

This whole retail trend of not returning defective product is really beginning to concern me.

Since you live in Michigan, you may want to read this:
http://www.lehtoslaw.com/bargainedfor.html

Spoilers: it's illegal for a retailer in Michigan to refuse a return on defective merchandise that is not CLEARLY sold as-is. Print that out, along with whatever other relevant articles you find, take them to Wal-Mart, and kick some ass.

[Darth Sensei]

That's great David, but this was Walmart.com and not Walmart Brick and Mortar.

[hezeuschrist]

I understand being upset, but MS has been fantastic about getting new systems into peoples hands. They don't fix yours, they don't send you a refurb, you get a NEW, TESTED system.

Just go through MS. It'll be ages before you can get another one from Walmart anyways.

[Darth Sensei]

I understand being upset, but MS has been fantastic about getting new systems into peoples hands. They don't fix yours, they don't send you a refurb, you get a NEW, TESTED system.

Just go through MS. It'll be ages before you can get another one from Walmart anyways.

Yeah Fabulous.

http://www.digitpress.com/forum/viewtopic.php?t=78370&highlight=pepsi

[goatdan]

This whole retail trend of not returning defective product is really beginning to concern me.

It all has to do with online retailers, I don't see it in-store too often.

Their thinking, by the way, is that they would get the system, send it to Microsoft, Microsoft would send them a new one and then they would send it back to you. So they are eliminiating the middle man and need to pay for up to four shipping fees (you to them, them to MS, MS to them, them to you).

The problem is that customer service goes out the window as you have to deal with almost everything the store would traditionally do for you like contacting MS and figuring out where it goes. In the fugure, I think we'll either continue to see the same thing or stores will be the ones to send you the information, and they will deal with the companies for you. That makes sense from a customer service standpoint, but sadly most online stores don't want to invest in that.

[jajaja]

The package arrives and the XBOX will NOT power up at all. Of course Walmart says that they are no longer responsible and he has to go through the M$ route. Wait for box, ship your shit back, wait for repair or replacement with a refurb which will prolly be scratched up. :roll:

I think this is bullshit of Walmart. If you check the laws Im pretty sure they have the responsibility. You shouldnt have to send it to MS to get it repaired, thats their problem.

[hezeuschrist]

I understand being upset, but MS has been fantastic about getting new systems into peoples hands. They don't fix yours, they don't send you a refurb, you get a NEW, TESTED system.

Just go through MS. It'll be ages before you can get another one from Walmart anyways.

Yeah Fabulous.

http://www.digitpress.com/forum/viewtopic.php?t=78370&highlight=pepsi

So you'll let ONE negative incident completely turn you against Microsoft, an incident you didn't even experience?

Send it, it's your only option anyways. This is honestly the only incident I've ever heard of something going so completely wrong, everyone else that I've talked to with faulty systems has had a brand new one within 10 days.

[captain nintendo]

I have heard nothing but great things about Microsoft's return policy on defective units.

So there might be a few instances where they missed.
I am sure if PS2 Hawk followed though with his issue it would be resolved.

I say getting ahold of Microsoft on this one is the best option.

[devils advocate]

So, my nephew finally gets his XBOX 360 for Christmas.

My brother in law (against my advice) buys one from Walmart.com where he has to buy a core system and a bunch of other stuff. I told him to just hold out another week or so and find a premium bundle, but oh well.

The package arrives and the XBOX will NOT power up at all. Of course Walmart says that they are no longer responsible and he has to go through the M$ route. Wait for box, ship your shit back, wait for repair or replacement with a refurb which will prolly be scratched up. :roll:

This whole retail trend of not returning defective product is really beginning to concern me.

"To Return an Item to a Store
Take the item, invoice and all original packaging and accessories to Customer Service at your local Wal-Mart.
For all payment methods except Bill Me Later®, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.
For an item paid for with Bill Me Later, an associate can issue store credit in the form of a Wal-Mart Shopping Card or a cash refund. Then you receive a bill from Bill Me Later and submit payment to Bill Me Later."

Well, that covers their return policy. No problem. And there were no exceptions for game hardware, so you can return it.

Now, I'm betting you really wanted an EXCHANGE. Which is different.

How will they give you an exchange, if they have nothing to exchange it with? Should they spraypaint an Snes and hope you don't notice?

The retailers are in a "can't win" scenario. They hold back units for possible replacements, and people bitch that they're holding back, contributing to the shortage. MS dislikes it too. It lowers their attachment rate.(Games to units).

Now, if they have no replacements, what to do...what to do? Perhaps they could refer you to the manufacturer for a QUICKER solution.

I have seen a lot more people praising MS' customer service for X360 replacements than I have people bashing it. You just managed to search the most negative one. Go to the Xbox forums and you will see the positives as well.

By the way. Send them a core, they give you a free hard drive. Send a premium, and get a free game. Horrible service there, I would say.

So, if you send it away now, you'll get a free hard drive. Almost making the system equivalent to a premium. And you'll get it back in week or so. And that is exactly how long you told your brother in law to wait anyway, and you're closer to the machine that you really wanted.

So now, with that in mind, you really come out par for the course, and should really THANK Walmart for helping you to achieve your original goals.

[davidbrit2]

That's great David, but this was Walmart.com and not Walmart Brick and Mortar.

That shouldn't make a difference, just like they're also required to do state sales tax online. Just because you take orders online doesn't mean you get to ignore state commerce law. Heh.

[Emuaust]

as a retailer in Australia I can honestly say that it is not always the case of bad retailers but more to do with the actual game companys, I could name quite a few things here that I cant accept back but other things I Can, it is all quite confusing for the end user but if we take some things back we get stuck with them as the said companys refuse to take them back as defective.

[mills]

thats what you get for buying an xbox 360. a piece of shit, which is exactly what it is

[Lady Jaye]

@Mills: Lay off the trolling, man.

[mdk]

I understand being upset, but MS has been fantastic about getting new systems into peoples hands. They don't fix yours, they don't send you a refurb, you get a NEW, TESTED system.

Just go through MS. It'll be ages before you can get another one from Walmart anyways.

I agree completely. I would assume the only reason Walmart wouldn't replace it is because they didn't have any systems to replace it with! Walmart is pretty well known for their fairly liberal return policy.

Send the system to MS and they'll have it back to you in a week or so. Definately a better option than waiting for Wallyword to restock. The customers are not always right especially when they expect miracles.

[davidbrit2]

Yes, but the customers usually are right when they expect Wal Mart to operate within the law. ;-)

[Ed Oscuro]

thats what you get for buying an xbox 360. a piece of shit, which is exactly what it is
I speak for every right-thinking person on the Forums when I suggest you meet an untimely...DRUM ROLL

As in two thousand of them rolling over you all at once, like so many D.K. barrels.

[s1lence]

I have heard nothing but great things about Microsoft's return policy on defective units.

So there might be a few instances where they missed.
I am sure if PS2 Hawk followed though with his issue it would be resolved.

I say getting ahold of Microsoft on this one is the best option.

I actually used MS support for a bad Xbox 1. Had a NEW system returned to me within a week of telling microsoft. It was fairly painless.

[icbrkr]

All returns from walmart.com can be done at a Wal Mart store as long as you have the original receipt and it hasn't been months and months (I believe 45 days). If you're asking for an exchange and they have it in stock, they will do it. If not, they should give you your money back. If not, get the store number and call 1-800-WALMART and complain; it will be fixed for you.

[zektor]

All returns from walmart.com can be done at a Wal Mart store as long as you have the original receipt and it hasn't been months and months (I believe 45 days). If you're asking for an exchange and they have it in stock, they will do it. If not, they should give you your money back. If not, get the store number and call 1-800-WALMART and complain; it will be fixed for you.

I was just about to say this. Walmart has an excellent return policy, and I have NEVER had any problems returning/exchanging with them...with both online and in-store purchases.

[pragmatic insanester]

FUCK DA PO-LICE, COMIN' STRAIGHT FROM THE
UNDERGROUND. SOME NIGGA'S GOT IT BAD 'CUZ I'..oh wait. retailers. sorry.

[Jive3D]

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