My turn to have an eBay problem [Archive]

yok-dfa

01-31-2006, 05:29 AM

Hi,

Some time ago i won this auction: http://cgi.ebay.nl/ws/eBayISAPI.dll?ViewItem&item=8251590323

When i got the game, it turned out to be the platinum edition, instead of the normal release pictured in the auction. Needless to say, i wasn't too happy about that. I contacted the seller, but the only response i got so far was "the normal version of the game isn't available anymore". I've proposed that he either takes it back and refunds all costs (incl. return shipping) -or- trade it back for the normal version -or- give me a discount on the price (the platinum version is worth less to me). I haven't received an answer yet.

I am thinking about leaving a negative if the seller doesn't cooperate. I was wondering what the general concensus about this situation is?

jajaja

01-31-2006, 06:09 AM

This game is platinum already? damn :)
If the seller doesnt cooperate there isnt much you can do. If you payed with Paypal you can fill out a complaint and say that the item wasnt as described. I did this once when I recived a pirate GBA game.

If Paypal agrees with you they require that you send the game back with trackingnumber for proof that you sent it.
The bad thing is that YOU need to cover the returnshipping because the seller sent you something that wasnt as described, totaly unfair. Since this game was only 25 euro it isnt worth it.

I see that the seller have 100% positive so you can tell him that you will give me negative if he doesnt want to cooperate. He probly wonder why so just tell him that your a gamecollector and that you dont want the platinum version and this is important to you.

If he still doesnt want to give any refund I would just leave it. 25 euro isnt that much and you did get a game. If you neg him you will most likely get one back.

yok-dfa

01-31-2006, 06:28 AM

I don't have paypal so i can't take that route (paid with banktransfer). Also i explained the situation to him (why i don't want a platinum edition) and he also already left feedback so i don't have to worry about a negative...

jajaja

01-31-2006, 07:02 AM

Ok. Im not sure I would have left negative if I got platinum, atleast not a new game like this. Just wait and see what he replies.

Darth Sensei

01-31-2006, 07:22 AM

yok-dfa

01-31-2006, 08:00 AM

I think it's important to know that the rest of the world doesn't think like obsessive VG geeks.

To them the platinum hits thing is the same as the regular and in this case I wouldn't fault him.

True to some degree. If i would sell a book and used a picture of the first edition but would actually ship a later edition i presume the buyer would be pissed to (assuming (s)he is a collector). In my complaint i also explained this.

That was a stock photo, right? If you were concerned, maybe you should've asked.
No it wasn't a stock photo, or at least they didn't use that standard stock-photo thingy where you get all the information automatically by entering the UPC code or something.

Point is, by not using a picture of the actual item they led me to believe i was getting the regular version, not the platinum. If i would have known that, i wouldn't have bid (or used the BIN to be precise). If the auction didn't have had a picture i would have asked but now they are selling something that is different from what is pictured...

jajaja

01-31-2006, 08:13 AM

Leaving a negative for something like this is very harsh imo. You did get the game, but only in a diffrent box. The average guy doesnt care if the game is platinum or not, aslong as it works its fine. Its still the exact same game, just a reprint and diffrent box etc.

Ive seen on a forum that people think that platinum is a worse version of the game, like bader gfx etc LOL, seriously
So I guess he didnt found the need to write that it was the platinum version to avoid confusion.

As I said earlier, I wouldnt leave negative for something like this. It would really suck for the seller to get his 100% ruined over something like this, but on the other hand, he could try to understand your situation too. If I was the seller I would just refund the money as soon as you sent it back.

kevin_psx

01-31-2006, 08:39 AM

When i got the game, it turned out to be the platinum edition, instead of the normal release pictured in the auction.
If it mattered that much --rather than use the obvioulsy stock photo as reference-- you should have asked "Is this the black label original release?" Then you'd not be in this situation.

How can it be "platinum"? PS2 doesn't have platinum hits. That's Xbox. Hmmm. :hmm:

yok-dfa

01-31-2006, 08:45 AM

Darth Sensei

01-31-2006, 08:47 AM

Well dude, you asked our opinions. If you simply want to argue with them, just do whatever you want anyway.

yok-dfa

01-31-2006, 08:59 AM

Well dude, you asked our opinions. If you simply want to argue with them, just do whatever you want anyway.
Don't get me wrong. I'm happy with your replies (and i wasn't expecting that everyone agrees with me 100%). Isn't this what a forum is for? (Discussing things that is).

It's just that i find it a little strange that apparently it seems to be accepted that a seller actually ships something different than is pictured...

Anyway, i still haven't had a reply to my second message to the seller. I'll just wait and see what he has to say about this... I do agree that a negative might be a little too harsh, so i'll either give no feedback at all, or a neutral...

johno590

01-31-2006, 09:46 AM

I would be mad too. Usually I always e-mail the seller to ask if it is the platinum hits, or greatest hits or whatever. I would wait a few more days for the reply from him. If he doesn't respond, then you know he's just ignoring you...

I would then report on ebay item not described. Maybe that would get him to respond or do something about it.

If it really doesn't bother you that much, then I would just forget about it and leave a negative feedback. If he's going to use stock photos and not say what version it is, and he doesn't respond to your e-mails, then he deserves it.

kevin_psx

01-31-2006, 12:06 PM

If it mattered that much --rather than assume-- you should have asked "Is this the black label original release?" Then you'd not be in this situation. I already explained this, but if a seller uses a picture of the original release, is it that weird that i actually expect to get that release?

I already explained this, but if a buyer has doubts of the photo's authenticity, is it that weird that i suggest he contact the seller before bidding?

XianXi

01-31-2006, 12:20 PM

If it mattered that much --rather than assume-- you should have asked "Is this the black label original release?" Then you'd not be in this situation.
I already explained this, but if a seller uses a picture of the original release, is it that weird that i actually expect to get that release? (again, if there would not have been any pictures, i would have asked)

No it is not weird. The seller assumes all responsibility for info in the auction.

jajaja - we are not average buyers, we are collectors.

yok-dfa

01-31-2006, 12:23 PM

jajaja

01-31-2006, 12:30 PM

XianXi

01-31-2006, 12:32 PM

jajaja - we are not average buyers, we are collectors.

I know :P What I ment is that he doest aim his sales towards the collectors only. The average joe doesnt care about if the boxart is diffrent as long as the game works.

I know what you meant, its not like you didnt get a blowjob from a hobo LOL

chaoticjelly

01-31-2006, 12:50 PM

If it mattered that much --rather than use the obvioulsy stock photo as reference-- you should have asked "Is this the black label original release?" Then you'd not be in this situation.

How can it be "platinum"? PS2 doesn't have platinum hits. That's Xbox. Hmmm.

All I can say is that he should of shipped what was pictured.. as far as I can tell the auction doesnt say "version may differ to that pictured" so according to the contract you made with him when you bought the item he should of shipped the item exactly as pictured.. am I correct or what?

Oh, and kevin.. I dont know about in the States, but in Europe the "budget/bestselling" games for PS2 are labelled "Platinum" and the Xbox ones are labelled "classics" - both types are �19.99 each

I can understand why yok-dfa didnt want the classics version, it would of annoyed me too!

Budget games just look so damn tacky!

kevin_psx

01-31-2006, 01:20 PM

I already explained this, but if a buyer has doubts of the photo's authenticity, is it that weird that i suggest he contact the seller before bidding? No, that is pretty normal :) But the problem is that i didn't have any reason to doubt the photo's authenticity.
It's a stock photo. Not the actual item. That's reason to doubt it.

Look here - amazon also uses the black label photo even though it's a red-label game - If a major company like amazon can do it - so too can a smalltime seller

http://www.amazon.com/exec/obidos/tg/detail/-/B00005TNI6

Collectors are not normal buyers. We have a responsibility to ask the seller questions.

jajaja

01-31-2006, 01:42 PM

-hellvin-

01-31-2006, 05:19 PM

If it mattered that much --rather than assume-- you should have asked "Is this the black label original release?" Then you'd not be in this situation.
I already explained this, but if a seller uses a picture of the original release, is it that weird that i actually expect to get that release? (again, if there would not have been any pictures, i would have asked)

Personally, just from dealing with psx and ps2 on ebay, I would certainly have asked, especially if it was a stock picture. Stock picture is not going to tell you anything. If you want to know for sure you'll get an original release, you gotta ask.

mcgrail0007@netzero.net

01-31-2006, 07:17 PM

It is a stock photo and anyone should be able to tell that. If I was you and I wasn't happy I would just move on. It isn't worth any more of your time and effort. I wouldn't leave any feedback.

Griking

01-31-2006, 07:51 PM

I think it's important to know that the rest of the world doesn't think like obsessive VG geeks.

To them the platinum hits thing is the same as the regular and in this case I wouldn't fault him.

That was a stock photo, right? If you were concerned, maybe you should've asked.
I pretty much agree with everyone else in that if you were looking for a specific label varient you should have emailed the seller and asked before assuming and bidding. And yeah, it's a stock photo.

XianXi

01-31-2006, 08:05 PM

It is a stock photo and anyone should be able to tell that. If I was you and I wasn't happy I would just move on. It isn't worth any more of your time and effort. I wouldn't leave any feedback.

Everyone who is saying its a stock photo needs to look at the listing again. When you use a stock photo on ebay it puts a caption uder the photo that says "Stock Photo" or on ebay.nl "Stockfoto" like in this (http://cgi.ebay.nl/Power-Stone-2-Dreamcast-NTSC-COMPLETE-SEGA_W0QQitemZ8253791539QQcategoryZ62053QQssPageNa meZWD2VQQrdZ1QQcmdZViewItem) auction. The photo in the sellers auction was uploaded.

This (http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=8254698477) is what he should have recieved.

Kitsune Sniper

01-31-2006, 08:34 PM

Dude, TOTALLY file a complaint against him. The item wasn't as described - he didn't use a stock picture. And if that fails, neg him.

I had something similar happen to me; a seller used the wrong stock info / UPC code, and was completely vague with his description. Once I got the item I complained and he shrugged me off.

I'm not a collector like most of the people here, but I do hate it when people list stuff and they aren't as described. So file a complaint.

Edit:
I'd also like to point out that yes, the picture on the auction is a stock picture, but it's -not- an eBay stock picture. If it was, it should say so. The seller used a stock picture from somewhere else, and I say that qualifies as false advertising.

kevin_psx

02-01-2006, 07:52 AM

XianXi

02-01-2006, 09:50 AM

It is a stock photo and anyone should be able to tell that. When you use a stock photo on ebay it puts a caption uder the photo that says "Stock Photo" or on ebay.nl "Stockfoto

Unless the stock photo came from amazon.com ebgames.com or othr source-- it has no label. Still obvious it's not the Seller's camera taking the picture & not the actual game.

Still obvious a Collector has to ask questions - not assume.

The seller assumes all responsibility for the information and pictures in his listing to represent the exact item being sold. The point is even if it is a stock photo from another website the seller used the photo in his listing and when the game shipped it didn't look like the one he listed, the only similarity was the name of the game.

If the seller doesnt want to fix the problem then give him a negative. You presented the problem and he refused to fix it, neg him. If he gives you a neg back then just reply to your feedback saying something like "I paid instantly, seller sent item different from photo" or something along those lines. That's what feedback is for, good or bad it described the sellers/buyers ethics.

kevin_psx

02-01-2006, 10:29 AM

The seller assumes all responsibility for the information and pictures in his listing to represent the exact item being sold.
You never need to bid on or buy an item you're not sure about. If you have any doubts or questions, just ask the seller a question before you bid or use Buy It Now.

For example:
What are the shipping costs?
Is this item compatible with...?
Has this item ever been used/worn/played?

If you bid w/o asking questions--- you are not following Ebay rules. A stock photo is a red flag that should lead Collectors like us to ask instead of assuming,.
Look here - amazon also uses the black label photo even though it's a red-label game - If a major company like amazon can do it - so too can a smalltime seller

http://www.amazon.com/exec/obidos/tg/detail/-/B00005TNI6

yok-dfa

02-01-2006, 10:42 AM

For example:
What are the shipping costs?
Is this item compatible with...?
Has this item ever been used/worn/played?
Those are question you can ask if they are not mentioned in the description/shown in the picture. If the auction states shipping �5,- and then he charges EUR 10,- is it then my fault because i haven't asked if the shipping charges were really �5,- as stated in the auction ? Or if the auction states "New in box", am i to blame for not asking if it was really new and complete when the game arrives without box and heavily used?

If you bid w/o asking questions--- you are not following Ebay rules. A stock photo is a red flag that should lead Collectors like us to ask instead of assuming.
Yes, but he didn't use a stock photo. He uploaded a photo to eBay to use in his auction. With stock photos you can't choose. You have to use the picture that eBay provides, instead he choose to use that picture and not the picture of the platinum edition.

kevin_psx

02-01-2006, 12:28 PM

For example:
What are the shipping costs?
Is this item compatible with...?
Has this item ever been used/worn/played? Those are question you can ask if they are not mentioned in the description/shown in the picture.
Nowhere does it state "This is the black-label" or "This is red-label". In the absence you should ask--not assume. The Seller can't read your mind you want a black label. The Seller doesn't know what you want 'til you tell him. How was Seller supposed to know that you cared about the color of the lable??????????????????? Hay-sus H. Chris-tos.

Yes, but he didn't use a stock photo.
Fine he didn't use Ebay's photo- But He didn't use actual photo of the item either. He ripped it off some other website. Obvious.

Well dude, you asked our opinions. If you simply want to argue with them, just do whatever you want anyway.
Agree! You should delete this thread since you're not listening. Adding you to my blocked bidder list. Buyers have responsibility to ask. You expect Sellers to be gods & read your mind????

(Holds card to head ala Johnny Carson) "I see that Yok-dfa wants a black label game." Bull. The Seller can't read your mind. You need to ask.

[Edit - Sorry for vociferous response. Tired of buyers refusing to accept responsibility for own Failures to communicate-- Or failure to pay-- Or failure to read]

sirhansirhan

02-01-2006, 12:30 PM

You know, unless I missed it, no one seems to have suggested that you leave a neutral for this, which seems to me the most appropriate option. The seller is at fault, stock photo or no, and they should be willing to fix it, but in the eyes of most of the world your problem is a nitpicky one. A neutral is a good way to not be too dramatic, but to get your point across to other prospective buyers, too.

yok-dfa

02-02-2006, 05:54 AM

Nowhere does it state "This is the black-label" or "This is red-label". In the absence you should ask--not assume. The Seller can't read your mind you want a black label. The Seller doesn't know what you want 'til you tell him. How was Seller supposed to know that you cared about the color of the lable???????????????????
See below, sellers have a responsibility to truthfully represent the items they sell. If something is not mentioned/pictured in the description it is my responsibility to ask, but according to eBay rules i can assume that the information that is given to me to be correct.

Fine he didn't use Ebay's photo- But He didn't use actual photo of the item either. He ripped it off some other website. Obvious.
How am i supposed to know he ripped the picture of some website? How do you know that? I don't see any watermarks or anything. If you use a scanner it is very easy to get the same picture.

Agree! You should delete this thread since you're not listening. Adding you to my blocked bidder list. Buyers have responsibility to ask. You expect Sellers to be gods & read your mind????
No, i expect sellers to ship the item that is pictured in the auction. Sellers have a responsibility to truthfully represent the items they sell.

yok-dfa

02-02-2006, 05:58 AM

You know, unless I missed it, no one seems to have suggested that you leave a neutral for this
At this point i'm doubting between a neutral or not giving any feedback at all. I just got a reply from the seller. He is apparently refusing to change the game or take it back, instead he offered a �5,- discount on the price. Unfortunately this is not really what i hoped for but i think i'm just going to accept it and move on...

kevin_psx

02-03-2006, 08:27 AM

Nowhere does it state "This is the black-label" or "This is red-label". In the absence you should ask--not assume. The Seller can't read your mind.[/b] How was Seller supposed to know that you cared about the color of the lable??
See below, sellers have a responsibility to truthfully represent the items they sell.

See below. Your complaint doesn't qualify Paypal -or Ebay's- rules for a "not as described item." If you dispute this you'll lose. I put in italics & bold why Paypal/ebay would refuse a refund-
An item is not considered 'significantly not-as-described' if: The item is not wanted by the buyer after s/he sees it in person but was properly described in the listing;

The description could have been reasonably misinterpreted by the buyer or the seller. For example, if the item is a different color than advertised (e.g. the item is aqua-marine but was advertised as teal);

The item did not meet your expectations;

I would not give you 5 pound refund. I tell you to File a Dispute with paypal or ebay 'cause I know you'd lose. "The item is platinum not black" is not a valid reason under Paypal's rule for a chargeback,.

yok-dfa

02-03-2006, 08:58 AM

Well since i didn't pay with Paypal i really don't see the relevance of quoting their rules/policies....

Secondly, you seem to make a big issue out of the color, but it's not the color i'm complaining about, it's the fact that the game is a later release than originally described (compare to books for example. The differences between 1st run and 2nd run might be almost non-existant, but still 1st runs are more valuable). I'm pretty sure i would win the dispute...

Finally, rest assured that i would never buy anything from you. I suggest you take a deep breath and move on. I accepted the seller's EUR 5,- (Euros, not pounds) refund and that closed the case for me.

kevin_psx

02-03-2006, 11:57 AM

Well since i didn't pay with Paypal i really don't see the relevance of quoting their rules/policies....

Ebay Owns Paypal. Paypal's rules are Ebay's rules. "An item is not considered 'significantly not-as-described' if: The description could have been reasonably misinterpreted by the buyer or the seller." That's what happened here-- so ebay would deny the refund.

And you;'re right you won't bid on my auctions. You're blocked. -- Happy you closed your case but still feel the Seller did nothing wrong & deserve a +++ feedback.

Not Eligible:
Items which are not significantly different from the item description. http://www.digitpress.com/forum/templates/subRed/images/folder_new_hot.gif Smoken'! I only PMed you once. Don't blow it out of proportion

.

yok-dfa

02-03-2006, 02:13 PM

Whatever. This could go on forever. Let it go dude. And please stop sending PMs.

Could some mod please lock this thread...

Darth Sensei

02-03-2006, 02:21 PM

Whatever. This could go on forever. Let it go dude. And please stop sending PMs.

Could some mod please lock this thread...

Heh, he's relentless with those PM's isn't he?

Hey Kev, my dad is bigger than your dad.

XianXi

02-03-2006, 02:41 PM

Hey Kev,

How many successful auctions have you had, just wondering?

kevin_psx

02-03-2006, 04:29 PM

Only PMed yok-faa once. Don't blow it out of proportion

About 300 sales. 290 successful. 10 non-payers.

2 dishonest sellers saying "mint" or "like new" & then mailing trash instead-- followed by refusing to refund-- even after I returned the games.

XianXi

02-03-2006, 05:31 PM

2 dishonest sellers saying "mint" or "like new" & then mailing trash instead-- followed by refusing to refund-- even after I returned the games.

Thats jacked up man. That happened to me, too. Did you use delivery confirmation?

AtariBuff

02-03-2006, 06:01 PM

@yok-dfa
i'm a 100% with you on this - let's give him a hefty negative. it also happened with my PS1 collecting - some retards think they can place a pic of the original release in the auction and then ship a worthless re-release.

kevin_psx

02-06-2006, 08:43 AM

some retards Some worthless collectors think they can bid w/o asking questions. I always ask before bidding.

2 dishonest sellers saying "mint" or "like new" & then mailing trash instead-- followed by refusing to refund-- even after I returned the games. Thats jacked up man. That happened to me, too. Did you use delivery confirmation?

Uh huh. Paypal's investigating now. Should be a clear win for me but you know paypal - strethc it out for 2 months