EB Really Sucks!

[The Shawn]

Well about a month and half ago I put Pain-killer Hell wars on pre-order for the X-Box. That was March 12, used credit card.The next day got an e-mail saying it wasn't coming out until April 15. I said OK fine I'll get it about the same time as my B-day May 1,Of course that didn't happen either.Was looking on line and then it said wasn't do to arrive in stores until May 2.Now it's not coming out until the end of May.When does this shit stop.I don't think they should be able to say when a game is coming out unless they really know for sure you know? Like as far as being able to pay for the friggin thing at least. For all I know I may not even want it in 6 months. (When I'll prob. get it) I only pre-ordered because of a groovy Hell Wars T-shirt that comes with it.I am not basing this just on this one crappy dealing with them I've been Burnt by them before.To top that all off my wife cancelled that credit card and they don't have a cancel order option.(Of Course).

Well this will probobaly piss some people off who work for em'
My condolences.
Just had to rant about it.

The Shawn

[Joker T]

Thats more of the fault of the developer, not EB.

[Darth Sensei]

You're angry at EB because the developer is pushing back the release date?

[The Shawn]

I'm saying that they shouldn't have a pre-order unless they know for sure when it's coming out.Unless it's something that they think they will run out of of course. I feel it should be set in stone when a game is coming out. Always have.

The Shawn

[Joker T]

You can never know for sure. For all EB knows the first release date given by the developer is for sure.

[Darth Sensei]

I'm saying that they shouldn't have a pre-order unless they know for sure when it's coming out.Unless it's something that they think they will run out of of course. I feel it should be set in stone when a game is coming out. Always have.

The Shawn

Dude, how could they ever know?

[The Shawn]

Well since this happens all the time maybe the game developer should be under contract in the first place? OK OK listen:What if you have a 10 year old kid and his B-day is coming up and you have 50 dollars only to spend on him.The kid say's I want a video game that's on this web-site, so you order it because no-where on the site does it say May or May not be in on scheduled date.You only find out after youve ordered it. Would you be pissed? and who would you be pissed at?

[c0ldb33r]

Even though it's not technically EB's fault, I feel your pain.

there's nothing worse than having paid/pre-ordered something, and it just doesn't come in. You feel cheated and lied to :(

[BrokenFlight]

I was going to preorder Hitman: Blood Money last July when I heard it was coming out in August...
:eek 2:

[Jibbajaba]

I understand your frustration. You are just directing it at the wrong entity. Perhaps instead of being pissed at EBGames, you should be pissed at the game developers for setting unrealistic goals and jerking the retailers around.

I mean, wouldn't it be better if they could release games early? Wouldn't that help sales? They should set extremely pessimistic release dates for their games, and then if things go well, they can move the release date up. I think that pushing the release date of a not-all-that-hot game hurts it's sales because people just eventually give up and spend their money on something else.

EBGames sucks, but not because of this.

Chris

[Sniderman]

I'm saying that they shouldn't have a pre-order unless they know for sure when it's coming out.

You mean like all the stores did with the PS2?

Or the Xbox?

Or the Xbox 360?

Or the soon-to-be released PS3? (It's gonna happen folks...)

How in the name of all that is Holy is this the store's fault? If they're promised to get 100 copies/units and then the distributor/maker says, "Oops! Can only give you 10!," you can hardly fault the store. Or if the release date is pushed back. Or if the game is cancelled completely.... Etc.

Folks who pre-order drive me nuts. Wait until you can go to the store and pluck one off the shelf rather than taking your chances with the crapshoot that is pre-ordering.

And this isn't dirtected at you specifically Shawn. I'm gearing up for the complaints that will occur the day after the PS3 release. ("But I put $400 down! They should've blah blah blah!")

[Kid Ice]

Folks who pre-order drive me nuts. Wait until you can go to the store and pluck one off the shelf rather than taking your chances with the crapshoot that is pre-ordering.

The pre-orders often come with goodies; I wish I had gotten the SOTN soundtrack and the JGR and XIII soundtracks when I had the chance (all given away during the preorder).

[Sniderman]

Folks who pre-order drive me nuts. Wait until you can go to the store and pluck one off the shelf rather than taking your chances with the crapshoot that is pre-ordering.

The pre-orders often come with goodies; I wish I had gotten the SOTN soundtrack and the JGR and XIII soundtracks when I had the chance (all given away during the preorder).

That *is* a good point, and I'll concede the point. But throwing money at someone for a promise that they may have something in stock months from now - stock they have no control over, in fact - that just smacks of risk and potential disappointment. It happens everytime and it's Gonna. Happen. Again.

[The Shawn]

Hey you fellerz can think what you want I have a Viable standpoint with the what if? option

[DonMarco]

Are you talking about ebgames.com? You mentioned getting an email about this.

The offline store policy is a bit more flexible. You could move the deposit to preorder a different game or cancel it for the credit and buy magazines and controllers and PSP carrying cases or whatever you want. Refunds would also be possible, but not if your card was cancelled. I'm pretty sure you can't, at least. Never had that come up at my stores.

[Emuaust]

As some of you may or may not know, I run an independent
store here in australia and as a rule of thumb I dont accept
full payment for games before they are released as more then often games dont come out on time, it is not my fault!,
yet customers usally get cranky about it, so i just offer the preorder
bonuses as long as 50% is paid thus not being a problem if
a. The game is delayed, or b. the game gets a cheaper release.

Most of the stores that deal with my suppliers have now adopted
this method as it seems to of kept customers a little more happier :-P

[nik]

EB games cancels my preorders if I no longer want them...

And if you are bitchy about paying for it and not knowing when it'll come out...

Don't preorder?

[The Shawn]

EB games cancels my preorders if I no longer want them...

And if you are bitchy about paying for it and not knowing when it'll come out...

Don't preorder?

So once again the original topic no one reads.First off I am talking about the F***ing website. And no they do not cancell games.And no nowhere on the site does it state that it may not be the actual date the game is released.Understand????

[kevin_psx]

What if you have a 10 year old kid and his B-day is coming up and you have 50 dollars only to spend on him.The kid say's I want a video game that's on this web-site, so you order it because no-where on the site does it say May or May not be in on scheduled date.You only find out after youve ordered it. Would you be pissed? and who would you be pissed at?



I'd tell the kid, "Sorry bud, no games over 20 bucks. If you want this 50 dollar game you'll just havta wait 'til the price drops from 50 to 20."

"Or you could wash my car 10 times, 3 dollars each wash, and earn the money."

"Your choice."



(Can you tell I avoid pre-orders like the plague?)

[jdc]

I ran an independant shop a while back and could never understand why the "big guys" would jump on preorders when they knew full well that they couldn't guarantee a ship date or quantity......especially with heavily allocated stuff like console launches. I know people who STILL don't have their preordered 360s. At times it made EB seem like they were running scared for sales. I would have people in to buy from me and the story was always the same. "preordered over at EB and didn't get one so I'm here to see if you have one". EB was always the one constant in the equasion. These people have got to change the way that they do business. Grabbing the money comes first, delivering on the goods comes second.

While we're on the subject of EB.....I know full well that the profit lies in used games and not new, but I'm tired of walking up to an EB counter for a new game and getting the automatic response "we have it used!". Look.....if I wanted a scuffed up, fingerprinted "previously enjoyed" copy I'd have asked for it, okay? Stop offering it as if the manager has a gun to your head.

[DonMarco]

Stop offering [used games] as if the manager has a gun to your head.
Some people would rather not have $30 go to EA or Microsoft or whoever. Especially for crap games like 50 cent bulletproof or Resident Evil DS.

The only thing I have a gun to my head about is preordering a PS3, and it's not my manager who's holding the gun.

[The Shawn]

Well I guess I can just some it all up.

EB SUCKS AND WILL ALWAYS SUCK.

Sincerely,
The Shawn

[Darren870]

The Shawn: Ill say it like everyone else did, you are wrong. !00% Its the devellopers fault not EB games. Even on the website it says "Email me if this date changes" If thats not a warning that the date is subject to change, i dont know what is.

Why don't you just call them and have them cancel your order instead of complaing how much "eb sucks"? I know they will cancel it, don't they not charge you until the game ships anyways?


In terms of pre-orders:
Eb preorders for a bunch of reasons, obv the biggest is to garuntee a future sale. That $5 that you put down to pre-order a game doesnt go through as a sale until you actually pick up a game.

Also it means we get that certain stock on release date too. My store just got KOF neowave for the xbox in. Since no one pre-ordered it, it never got shipeed to us. What has it been 2-3 weeks? Sometimes it sucks when someone doesn't preorder something.

However with the preorders, I can only think of a handful of times where people couldn't get there preorders day 1. Most of them were systems and MGS3: LE was another. Everything else though, as long as they come in 48 hrs its there.

I pre-order only if i know im going to be around and deffinilty going to get the game, whenever it make come out, or if there is something free. Then i take the swag and just cancel it a week later.

In terms of used stuff:

Don't forget eveyrone isnt a collector. Sometimes people don't even know the differnce, they will bring up like 2 used and 2 new and say "oh those are used??". Or you say we have these 2 new ones used also and they will be like sure!...or no..

Anyways, you can't expect them to stop asking. As a manager pretty much has a boot to there ass ready to replace them if there numbers suck.

If the people get acustom to your buying habbits well yea then they can stop asking. I know who and who not to offer GPGS. I even have this one guy who hates plastic bags, and i know not to give him one.

In terms of eb games sucking:

I used to be a big fan of the old ebgames. About 3-4 years ago i liked them and would only shop there. Even working there was nice. People were always great to talk to and much nicer then the people at gamestop (yes, i know this is not the case in all areas). However, since the merger with GS everything has gone so down hill. All the old thigns that I liked about eb games is pretty much gone. Even working there during this change over has turned me to quit.

I really hate gaemstop and there practices and glad I will never have to answer the phoen saying..."hello and thank you for call gamestop"

Will I shop there? Yea probably, because I still like most the left over EB people. However, almost everything has gone down hill and there is no fun in working there anymore.

Oh well...

[The Shawn]

Well I feel they do suck.And No the money was already attached to the credit card on reserve, and if you read all the posts covering this conversation I am not the only person who feels that they suck. So I guess it's hard to say that I am "100% wrong".

The Shawn

[Darren870]

You are 100% wrong on what you are saying. There are other reason eb sucks but its not because of a game getting pushed back.

[The Shawn]

Actually I feel I am right in saying that they suck for the reason's I have already listed.1 they should not remove the money from the credit card or put a hold on that amount before shipping (which they do!)2.They only ask you if you want to know if the release date has been changed after you allready submit the information.(you know buy it!)

How can you use your input to tell me I am wrong in feeling this way???

If putting up my billing statement was'nt a risk I'd do it.

Point of fact:EB Sucks

[Darren870]

Quoted from ebgames.com

Release Dates
EBgames.com works tirelessly with game publishers to ensure accurate release dates on our site. Occasionally, publishers run into problems during the production of a game and the release date must be changed. Sometimes dates move forward; more often they move back and frequently they get changed more than once.

If a game is scheduled for release far in the future, the vendor may not even give us a date. In those cases we rely on the collective wisdom of our buying staff to estimate a date based on their knowledge of the industry and the vendor's history.

We guarantee that we will always post the best release date information available at the time of our posting. We know that you want that hot new game yesterday and we want to be the company that gets it to you quicker than anyone else.

Still have Questions?
If you didn't find what you needed here, feel free to contact our customer service center by sending an email to help@EBgames.com or call us at 1-800-883-8895. Customer service is available 8 a.m.- 9 p.m. Monday through Friday and 8 am- 8pm Saturday and Sunday.


Like I said before...call them up and get your money back...

[The Shawn]

That really helps now.
Just a minute I will lay on the floor.You can piss on my back and tell me it's raining.

[Jibbajaba]

If a game is scheduled for release far in the future, the vendor may not even give us a date. In those cases we rely on the collective wisdom of our buying staff to estimate a date based on their knowledge of the industry and the vendor's history.

I hope that they aren't taking pre-orders based on the collective wisdom of their buying staff...

Shawn, you are really starting to come off soundling like a whiney little brat throwing a temper tantrum. Just call up and get your money back and quick fucking complaining about it. And stop pre-ordering games.

Chris

[Darren870]

I hope that they aren't taking pre-orders based on the collective wisdom of their buying staff...

Well this would be for stuff like sequals and halo 3.

[The Shawn]

Actually I cannot do so. As I stated earlier my wife cancelled that credit card and to get my money back would be to have EB send an electronic transfer on a dead card. So I guess I have a reason to be a whiney brat if I choose.

Consider this thread dead please.

[Jibbajaba]

Actually I cannot do so. As I stated earlier my wife cancelled that credit card and to get my money back would be to have EB send an electronic transfer on a dead card. So I guess I have a reason to be a whiney brat if I choose.

Consider this thread dead please.

They can't send you a check? I would find that very hard to believe.

And then this is your wife's fault. Still don't see what EBGames did wrong. And there is never a reason for a man to be a whiney brat.

Chris

[EndlessChris]

You have done nothing on your end to try and get your money back. You'd rather bitch and moan about EBgames, a corporation that was unable to predict the future and tell you a game's release would be pushed back.

You want EBgames to make contracts with developers to force them to put out unfinished games? If we did that yeah, things like Twilight Princess would be out right now, it would just be a terrible shitty game.

It's a preorder, you order something in advance with the intention of paying for it later. It's hardly EBs fault if you cancel your credit card and screw yourself over. And I'm sure if you gave them a call they'd just refund you with a check anyhow.

Preorders exist so that people who want a game can get them. That way we make sure we order enough copies for everyone, and so that people who went out of their way to preorder the game are definitely reserved a copy. There's no evil plan behind it, it's EB holding onto your $5 as a commitment to buying the game, a commitment you can cancel at anytime. And hey, you get a free t-shirt too.

In short, you are entirely wrong on this arguement. You've given no valid arguement as to why "EB Sucks" other than "I wish Hell Wars was out."

[The Shawn]

No it is not my wifes fault and if you guys don't want to believe me I can't make you. (Don't really care) I have already answered all the questions about why I think this is EB's fault.And if you still want to argue about it
Well that's fine too, Since the thread isn't dead I am assuming I must have some valid points or People wouldn't still be giving their 2 cents worth, which bye the way has already been given.At least come up with a new standpoint.

P.S. If you had read the whole thread you would understand they have a hold over the full amount 40 bucks with shipping.

[GrandAmChandler]

Actually I cannot do so. As I stated earlier my wife cancelled that credit card and to get my money back would be to have EB send an electronic transfer on a dead card. So I guess I have a reason to be a whiney brat if I choose.

Consider this thread dead please.

If you want this thread locked, please say so.

-GAC-

[Joker T]

Pre Ordering games is really pointless anyway, It's not like its that hard to find the game. I've preordered only 1 and that was Halo 2.

[The Shawn]

Yeah please LOCK!

[Leo_A]

Your fault for preordering, not EB's.

[The Shawn]

Your fault for preordering, not EB's.

What ta Fuck ever!!!!!
Read the TTTTHHHRRREEEAAADDD.
Mods please lock.

[Griking]

Well since this happens all the time maybe the game developer should be under contract in the first place?

So you're saying that a game should be released on whatever date the developer originally says it will even if come that date it isn't done and is full of bugs? IMO games are rushed out the door much too fast and buggy as it is, why pressure them to get them out even quicker?


I ran an independant shop a while back and could never understand why the "big guys" would jump on preorders when they knew full well that they couldn't guarantee a ship date or quantity.

I don't understand why they push pre-orders period when they make much better margin selling used copies. And while copies you come across are scuffed up and covered w/ fingerprints, most of the used copies of recently released games I find in my local EB are in excellent shape. It's well worth it for me to take the used copy for $10 less.

[GrandAmChandler]

Your fault for preordering, not EB's.

What ta Fuck ever!!!!!
Read the TTTTHHHRRREEEAAADDD.
Mods please lock.

Locked due to request.