Does ebay remove feedback from Non paying bidders?

[tornadostormxl]

If they do how long does it take?

[stonic]

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[ryborg]

No. The only way to remove feedback is via SquareTrade (at $30 a pop).

No, that's not right at all. If you file an Unpaid Item Dispute and the buyer does not respond at all (7 days), once you close it, the buyer cannot leave you any feedback of any kind. He can technically leave it, but it will be immediately removed and not count against you. This will also remove previous negative feedback the buyer left, if left before the UID was closed without his response. If the buyer DOES respond, the feedback will stand.
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Avandia Death (http://www.classactionsettlements.org/lawsuit/avandia/)

[dracula]

No, that's not right at all. If you file an Unpaid Item Dispute and the buyer does not respond at all (7 days), once you close it, the buyer cannot leave you any feedback of any kind. He can technically leave it, but it will be immediately removed and not count against you. This will also remove previous negative feedback the buyer left, if left before the UID was closed without his response. If the buyer DOES respond, the feedback will stand.

yes this is true.

However, to avoid any possible retalitation, i just leave them a positive fb saying that they never paid. then they have absolutely no reason to retaliate and my fb as a seller remains perfect.

[tornadostormxl]

So if he does respond it will stand. Well that isnt fair

[ryborg]

So if he does respond it will stand. Well that isnt fair

Actually, it's as fair as the system can get. Imagine what would happen, using your "fair" rules, if a seller received a deserved neg from a buyer. All he would have to do is file an Unpaid Item Dispute, the buyer would respond "hey, I paid," and the negative left would be removed. That's not fair either, and a much worse outcome.

The feedback system is still flawed and a necessary evil, but I do like that rule.


However, to avoid any possible retalitation, i just leave them a positive fb saying that they never paid. then they have absolutely no reason to retaliate and my fb as a seller remains perfect.

I do the exact opposite. I *like* leaving deserved negs and filling out UIDs for non-paying bidders. It brings them one step closer to account suspension and also warns other sellers about a potentially problem bidder. Retaliation feedback for unpaid items is actually rarer than most people think, and if it happens, so be it. If a user can't handle a few negs, deserved or not, they really shouldn't be on ebay in the first place.
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LovelyWendie99 (http://www.lovelywendie99.com/)

[tornadostormxl]

So if i contact ebay. Any chance they could remove it?

[ryborg]

So if i contact ebay. Any chance they could remove it?

Not unless the feedback itself violates ebay rules, such as threatening a lawsuit or saying something like "police are on their way", showing your personal contact info (phone number, address, etc), or if it was left a few minutes after the auction ended (auction won solely to leave negative feedback). If it's just a ridiculous neg left by an impatient/stupid buyer, ebay won't even respond to your message.
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Chevrolet Colorado Specifications (http://www.chevy-wiki.com/wiki/Chevrolet_Colorado)

[stonic]

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[Vroomfunkel]

Most of the people I've left neg fb for (for legit reasons, like not paying or sending items) only turned around and left me a negative as retaliation (so I doubt it's as rare as you think)

I've left dozens of negative feedbacks for non-paying bidders, and other assorted assholes and have only received 3 negs in return. Sounds to me like you've been unlucky.

[tornadostormxl]

This guy has told me if i leave him a neg he will return one to me. What should i do?

[suckerpunch5]

just neg him, and take a neg back. it really isn't a huge deal. I never know quite what to think about a seller (or buyer) with 100+ deals, and no negs. I mean, it's cool and all, but one or two negs just makes me think "hey, this is a real person."

Obviously, it matters what the neg says. But usually, if the person responds to the neg, it doesn't bother me as a buyer. I dunno, I probably wouldn't worry about it to much.

[Bassgrabber]

Fortunately I haven't encountered that situation myself, yet, on either side of the proverbial fence.

I have a few suggestions... but someone here may have the answer.

Enter "retaliatory feedback" in eBay help. The info you want is the SECOND suggested item there, when I just looked.

Export the eBay message from the offender to your email. If you already have a copy in your email you can forward it to eBay (with headers) when they want it. And they WILL want it.

You can also tell eBay to look at your messages regarding that member when you make a report... I've filed disputes and haven't had to submit information so I believe they DO have access.

You can go to eBay's ANSWER CENTER... click on COMMUNITY at the top of your MY EBAY page and scroll down the left side. Then post your query with any PERTINENT information. You do NOT need to mention the other eBay member's name, NOR the item number. You WILL get a reply, and solid answers for a course of action. Also, if you ask for a direct link you may not have to search for it yourself.

I hope this helps!

[ryborg]

Most of the people I've left neg fb for (for legit reasons, like not paying or sending items) only turned around and left me a negative as retaliation (so I doubt it's as rare as you think).

I was only referring to retaliatory feedback from non-paying bidders. Yes, retaliation feedback from misc losers is frequent. The problem with most NBP is that they bid and are never heard from again.


This guy has told me if i leave him a neg he will return one to me. What should i do?

I don't understand non-paying bidders who communicate. If he's there and emailing you, why didn't he/won't he pay for the item? I need more information before I can consider advice.

I think I have found an excellent way to totally eliminate non-paying bidders, and it's something I have been unwilling to do for some time -- I now require all bidders to have a Paypal account.

November was a terrible month for me regarding NPBs and the last straw (~325 items sold, 30 NPB). I decided to finally force all bidders to have a Paypal account and the results have been amazing. In December, I sold ~400 items and only ONE person hasn't paid yet. People can still pay with checks/money orders, but they have to simply own a Paypal account. Apparently this stipulation weeds away all casual buyers and all 14-year-olds just playing on ebay. As much as I hate Paypal and dealing with them, I don't see myself going back.

I don't think this method is for everyone, but if you're having serious problems with NBPs, it's something to consider.
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Ipad accessories (http://accesoriesipad.com/)

[stonic]

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[tornadostormxl]

well he told me that he accidently clicked the buy it now icon. He said the reason why i should not neg him is because he said he is sorry and he will neg me back. Also he doesnt have paypal. :(

[Mattiekrome]

However, to avoid any possible retalitation, i just leave them a positive fb saying that they never paid. then they have absolutely no reason to retaliate and my fb as a seller remains perfect.

Doesn't this sort of defeat the purpose of a feedback rating?

[ryborg]

I've tried complaining to Ebay over retaliatory fb several times with no effect (hell, they usually don't even bother responding. Maybe b/c I'm not a power seller and thus not 'important' enough? I dunno...).

Nah, that's not it. Ebay doesn't respond to just about any feedback email, unless it's something that obviously needs to be removed. It has nothing to do with being a Power Seller. The PS program is the biggest hunk of crap. I was a silver PS for two years and it didn't benefit me one bit. All it did was get me ten times more ebay spam. I eventually cancelled and I will stay that way until they make the program worth joining.


And I've considered using Paypal as a payment option for bidders but I've heard some horror stories about people abusing that as well (chargebacks, unauthorized withdrawals, PP freezing accounts, etc.).

That is true, but accepting Paypal will also raise bids, because that is how a wide majority of people pay. If you are happy with your current auction values, there's no reason to use Paypal. I use it because I am willing to risk getting more money up front and dealing with each potential problem as it comes.


well he told me that he accidently clicked the buy it now icon.

When people say this, it's total BS. Did he also "accidentally" confirm his purchase on the next screen? Clicking one wrong button I can see; two on two different screens is just a lie. He probably found the item cheaper somewhere else and is trying to get out of paying. Your situation sucks, and I'm glad that hasn't happened to me in a while. I personally would leave the neg and hope for the best, but I would understand if you just wanted to give him an unpaid item strike, get your fees back, and move on.
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HIGH & LOW BLOOD PRESSURE FORUMS (http://www.health-forums.org/high-low-blood-pressure/)

[tornadostormxl]

Would i get all my fees back?

[ryborg]

Would i get all my fees back?

If you've closed the unpaid item dispute and given him a strike, you've already gotten your final value fees refunded. Once you relist your item (assuming it sells), you will get the relisted item's listing fees refunded as well.
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Paoli (http://www.girlcamfriend.com/cam/Paoli/)

[Vroomfunkel]

However, to avoid any possible retalitation, i just leave them a positive fb saying that they never paid. then they have absolutely no reason to retaliate and my fb as a seller remains perfect.

You may as well say that they were brilliant in the feedback - nobody ever actually reads feedback unless it's a neutral or a negative.

[dracula]

Actually, it's as fair as the system can get. Imagine what would happen, using your "fair" rules, if a seller received a deserved neg from a buyer. All he would have to do is file an Unpaid Item Dispute, the buyer would respond "hey, I paid," and the negative left would be removed. That's not fair either, and a much worse outcome.

The feedback system is still flawed and a necessary evil, but I do like that rule.



I do the exact opposite. I *like* leaving deserved negs and filling out UIDs for non-paying bidders. It brings them one step closer to account suspension and also warns other sellers about a potentially problem bidder. Retaliation feedback for unpaid items is actually rarer than most people think, and if it happens, so be it. If a user can't handle a few negs, deserved or not, they really shouldn't be on ebay in the first place.

oh i fill out the non paying bidder dispute to get my fees back. But i still leave positive fb rather than risk a neg. they can get literally dozens if not hundreds of negative fb, but so long as their feedback remains above -3, their account will remain active. But after 3 non paying bidder strikes within 1 calendar year, they lose their account for good. Of course they can always just make another one. heh.

[dracula]

Doesn't this sort of defeat the purpose of a feedback rating?


Who cares about someone's buying feedback? It is totally useless on ebay. YOu cant possibly tell me you check the feedbacks of every single one of your bidders and block bidders with feedbacks under 95%? Sorry but i have better things to do with my time. Very few of the bidders actually end up not paying.

And this way, i remain at 100%(as a seller anyways, my buyer account feedback is horrible.)

[dracula]

well he told me that he accidently clicked the buy it now icon. He said the reason why i should not neg him is because he said he is sorry and he will neg me back. Also he doesnt have paypal. :(

next time click the box that says "immediate payment required" just below the "buyitnow" icon. There is absultely no reason not to check that box.

[tornadostormxl]

next time click the box that says "immediate payment required" just below the "buyitnow" icon. There is absultely no reason not to check that box.

I click that option a while ago and i wasnt selling much but when i unclicked it i started selling faster. For some reason buyers dont like that option

[Ed Oscuro]

I click that option a while ago and i wasnt selling much but when i unclicked it i started selling faster. For some reason buyers dont like that option
I understand the value of "instant payment required" to the seller, but unfortunately there are sometimes BIN items I'd like to buy, and have the money, but it's not in PayPal. I don't go transferring my real money into fake PP credit (it's not money if they don't want it to be!) without good reason.

Also, if you got your FV fees back, and it was a mistake, let it go. He's being an asshole for threatening you with a neg, but you wouldn't be asking us if he had calmly explained the situation. Actually I would tell him that - threatening a neg can cause both parties to do irrational things, so he would be better off apologizing and letting the FVF system work. You both win, mostly.

Actually, what I would do is offer to pay the auction fees.

[stonic]

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[dracula]

I click that option a while ago and i wasnt selling much but when i unclicked it i started selling faster. For some reason buyers dont like that option

so long as they have a credit card, or even a debit card, they like it just fine. It takes out a LOT of the hassle for you and is totally worth it imo.

[stonic]

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[dracula]

i find it mind boggling that there are sellers out there that never seem to learn: if you leave a non paying bidder a POSITIVE feedback, they will have absolutely no reason to retaliate. You can still go ahead and file a non paying bidder strike and get your FVF fees back, which is really all that matters. If they get more than 3 non paying bidder strikes within 1 calendar year, then they lose their account.

But giving them a neg accomplishes absolutely nothing. They are not "one step closer to being kicked off of ebay" as someone saie earlier. My buying account has loads of negs. If someone sells me a game that says "game and case" and it arrives disc only, and i contact them about it and get no response, then i leave a neutral, and retaliate with a neg. this sort of thing has happened at least half a dozen times(out of 25 or 30 total purchases). So my feedback is something like 75 or 80 percent.

Is my buying account in danger of being lost? Of course not. And i am in no danger of having a seller block me either or cancel my bids, because i only use sniping software. And my sellers account remains flawless(over 300 sales on ebay). So why on earth would a seller EVER neg a buyer? even if the buyer messes up badly, never pays, is entirely unreasonable etc, giving them a neg is absolutely pointless, other than giving you some satisfactions or gratification or whatever. all you accomplish is risking a retaliation neg, and lowering your feedback rating.

I swear, some of you never learn

[ryborg]

I swear, some of you never learn

Teach us more, oh wise one!

Clearly your ebay account has been handed down from the gods themselves, allowing you to make such arrogant, pompous, blanket statements about your peers! Your selling numbers are majestic and unrivaled, as no seller can ever approach the grandeur that is 99.6% and (271). Your helpful, insightful comments should be written in a gold book with a platinum pen with the blood of two dozen virgin unicorns.


And this way, i remain at 100%(as a seller anyways, my buyer account feedback is horrible.)


And my sellers account remains flawless

The account you use to sell is at 99.6%. That is the only number people care about. Very, very few potential buyers analyze feedback numbers to the point of what % came from selling and what % came from buying. Let's not overlook the backhanded positives and neutrals, including "Did not even contact me until I made a paypal claim to get a refund..."


next time click the box that says "immediate payment required" just below the "buyitnow" icon. There is absultely no reason not to check that box.

There's a reason you don't see major sellers doing this, except for high-end items. It kills business. Destroys it. People like having that window of a day or so to pay, at their own leisure. If there's "absultely no reason not to check that box," why didn't you do that for your last set of auctions?


so long as they have a credit card, or even a debit card, they like it just fine.

Based on your thousands of items sold, years of selling experience, and time spent crunching numbers, right?


(over 300 sales on ebay)

Oh.


YOu cant possibly tell me you check the feedbacks of every single one of your bidders and block bidders with feedbacks under 95%? Sorry but i have better things to do with my time.

Certainly not every item all the time, but items that are selling for ~$100+ (or well over market value) and have a new/low fb/suspicious bidder, you bet. It takes approximately two seconds to click on the feedback and see if there are negs. You don't have time to click on a feedback button, but you have time to type out people's tracking numbers in feedback? Interesting. I've blocked many potentially deadbeat bidders in the past this way and I know many of my colleagues do the same. Which brings me to...


i find it mind boggling that there are sellers out there that never seem to learn:...So why on earth would a seller EVER neg a buyer? even if the buyer messes up badly, never pays, is entirely unreasonable etc, giving them a neg is absolutely pointless

See above. Just because you don't check potential buyers' feedback doesn't mean the rest of us don't. What if you got Paypal scammed by a buyer, lost $100+ and the item, would you leave a neg? Your pursuit of stopping all retaliatory negative feedback is comical, especially since you're working with an imperfect selling account.

If you sell items on ebay, you're going to get negged from time to time, fair or unfair. It's a necessary evil of the system. It doesn't hurt bids or lower prices if you are a good seller otherwise.
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Lovely Wendie (http://www.lovelywendie99.com/)

[stonic]

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