This is about as odd a situation as I've come across since selling on eBay, although I've got another odd one that is 'in progress' and I'm just sitting on for now.

In this case I sold a copy of Jedi Knight Jedi Academy for the PC. It was in excellent condition. From my listing, and entirely accurate:
Quote Originally Posted by listing description
Disc 1 has a couple fingerprints and a few very light scratches, but is shiny and new-looking. Disc 2 I don't think had ever been out of the case until I removed it to check its condition. Needless to say, it is perfect.
That listing ended on Feb 22nd, I was paid right away and shipped right away. On April 8th I received the following:
Quote Originally Posted by buyer
I apologize for not contacting you sooner. I have yet to send you feedback because I was out of town on a family emergency. Upon returning home I attempted to download the game on my computer. It seems that there are missing files on the disc #1 which prompts me to insert disc #2. Upon doing this the required file is not on the disc. Also disc 2 has issues with the content being recognized on my computer. Believe me i've tried everything, blogs etc., but to no avail. My computer is windows XP plenty of memory. I know there was a seven day return on this item, but due to circumstances beyond my control, I couldn't meet that requirement. I have a very disappointed little boy over here that wants this game. Is there any way we can look for a resolution... Please Help!
and I replied with:
Quote Originally Posted by Cornelius
Hi,
I'm sorry I won't be able to do anything directly about getting the game working for your son, as I'm not a tech troubleshooter. While I doubt it will help his disappointment, I guess I can offer a partial refund. Please understand that the return policy is in place because I do not wish to be running a rental service. Also, please be aware that I've had to pay eBay and Paypal fees for this auction/transaction, so with shipping considered, the amount I made is significantly less than what you paid. Also, the prices these are selling for is now less than it was, so I'll also be making less if I re-sell it (plus another round of fees).
Okay, so all that said, I'm am willing to offer a $30 partial refund upon return of the item in the same condition it was sent. As I see in the item description, disc 2 was like new, and disc 1 had only a few light scratches. If that doesn't match the condition now, please reconsider as I'll probably offer a lesser refund or simply return it to you (I only really say this because I have a son and know how hard they can be on CD discs!). That $30 looks like it will be enough to purchase a different copy of the game (since the price has dropped), which will hopefully make your son happy. Honestly, I'd expect any other copy to give you the same results, since there was no damage to the one you have now.

Sincerely,
Bradley
Yes, I was pretty skeptical and maybe a bit snarky, but still serious with my offer. The original sale price was 37.50+2.85 shipping. Today (16 days later and forgotten about) I got the following reply:
Quote Originally Posted by buyer
Sorry I'm just getting back to you. I will chalk this up as a loss and a lesson learned. Simply because your conditions are very clear on your site. Thanks for considering the return, however I stand to loose shipping costs if I send the game back and the conditions is not to your satisfaction. The email was a bit of a sermon which was very effective because I will not be returning the game. Disk one is extremely corrupt with duplicate files, missing files etc. As far as I can tell the code had been compromised which allowed for this to happen and disk two, my computer can't read it, new looking or not it was compromised as well. You said it was in good condition but you never said it would work. So my loss. Well I had good intentions for my kid. Take care.
The only other relevant bit of info I can think of is that I never actually installed or played this game, so it is entirely possible (though incredibly unlikely) that the problems this person is having are legitimate and not user error. My return policy states that shipping charges won't be refunded (paypal makes that kind of moot, though), but I still feel my voluntary refund offer was fair, and can't for the life of me understand why they wouldn't take it, considering the total loss they seem to be taking now.

So, if you've made it this far, you have to leave me a comment. Am I being a douche? Is this person trying to get something for nothing? What do you think?

Me, I think this person has a problem with their computer or something. Because of this, they think the disc(s) is corrupt and that I knowingly sold it to them that way. And since they believe I'm the internet devil, they won't return the item since I so cruelly insist that it be in the same condition that it was sent to them. Or maybe they scratched the hell out of it.