Last night someone bought an item from my ebay store and paid right away. About 20 minutes after the transaction, I get a email from paypal stating:
"To protect you from problematic transactions, we sometimes request additional information about PayPal payments. We need more information about this transaction. Please log in to yourPayPal account, click the "Resolution Center" tab, and provide more information by 2/9/2010. We recommend that you not ship the item until our investigation is complete. If you've already shipped the item, please log in and let us know where you shipped it. We have placed a temporary hold on the funds until we complete our investigation."
I login to PayPal and check to see the funds being on hold for a reversal and that I needed to respond to a Resolution Claim. I responded that item has not been shipped and noted that I hadn't received any contact from the buyer. Well today I get another email from PayPal:
"Thank you for submitting the requested information regarding the recent unauthorized payment. We have resolved the issue, and this transaction is covered by protection against unauthorized payments. We will restore the funds to your account."
The case is closed and the funds are now marked cleared. Left me in shock as I expected it to be reversed especially since I stated that the item hadn't been shipped. I am now wondering if I should ship the item or just issue a refund. Any thoughts?