Microsoft Points Problem

[deltoidsteep]

Wasn't sure of the appropriate place for this buuut...

Ok, so I have an issue with a 2800 Microsoft Points card that I bought. It seems the card was not activated at the register. I took it back to the store, just a local game place, and they refused to do anything for me. They told me to call Microsoft support. I had a long conversation with them and they told me to fax them the receipt and front and back of the card. First off, I don't have a fax machine. Secondly, I realize that I handed the receipt to the guy at the store when I tried to take the card back, and he didn't give it back when I left. I went back to the store again and they no longer had my receipt. So now they won't help me and microsoft won't help me since I can't prove I purchased it. Is there any other way to activate this card so I can use it? Or am I just out 40 bucks now?

[Leo_A]

Your out of $40 dollars.

[Oobgarm]

If no one can get you a copy of that receipt, you're boned.

[megasdkirby]

If you remember the exact date and time (or a very close approximate), management is able to find the transaction in the system, given that their system is not crap.

If I can ask, where did you purchase the card?

[SamuraiSmurfette]

Here's my question... how was it "not activated at the register"?
If you bought a retail packaged card, there's no activation required.
Sounds like something flaky going on at the store

[Oobgarm]

Here's my question... how was it "not activated at the register"?
If you bought a retail packaged card, there's no activation required.
Sounds like something flaky going on at the store

I think he's talking about one of those "activate at register" cards, much like what Apple iTunes gift cards and prepaid phone cards come on. Once the UPC is scanned, the register should prompt for the card-specific barcode to activate it. MS started using those at retail somewhat recently, replacing all of the plastic-packed, active cards.

The card is useless unless it's activated, which cuts back on theft.

[megasdkirby]

Here's my question... how was it "not activated at the register"?
If you bought a retail packaged card, there's no activation required.
Sounds like something flaky going on at the store

Sometimes, cards are sold but never activated at the store. There has been at least one person who purchased one of those Tracfone Prepaid minute cards and the associate who attended the customer did not look at the register carefully. It actually said "DECLINED" yet sold him the card anyway.

This was the sole exception of returns of this nature at the store. No other returns are accepted, even if the customer purchased the wrong card.