They definitely don't give cases for SNES, GBA, NES, Game Gear, and Genesis, or anything else cartridge based. Ted's explanation regarding that policy was that it's a pain in the ass to find scans of the boxes. But yeah, I grew up in Plymouth and I still live here. I graduated from Salem in 2005.
Ted's a good guy with a lot of knowledge. He gave me some advice when I was trying to find a proper power cord for my CDX and I was able to find something that worked out online. Their disc and console repair service is also fantastic.
A note: A while ago Ted joked that I come into the store so much that I probably know the job better than the people working there.