Oh joy, my first seller dispute

[Jorpho]

I'll leave out the gory details for now.

Here's what it comes down to: after I had received payment for my item and promptly shipped it, one hour later the seller files a "not as described claim", having suddenly realized that the listing title and the description and the note I included with the invoice describes something other than what he thought he was bidding on. >_<

I told him I would refund the purchase price (about ten bucks) after he did a return-to-sender on the package. I have no intention of refunding the shipping fee (also about ten bucks). At least the package is tracked.

Paypal isn't actually going to side with the buyer in this case, is it?

[Kitsune Sniper]

If he filed a not as described claim because he didn't read the listing, then PayPal should side with you. But it's a crapshoot...

[Jaruff]

If he filed a not as described claim because he didn't read the listing, then PayPal should side with you. But it's a crapshoot...

I think he has a chance if he fights it. A "not as described claim" is only valid if the item is delivered in a condition that deviates from the listing. An idiot who thought he was getting something different due to a lack of reading comprehension doesn't have much of a claim.

However, as you said, it's always a crapshoot with eBay and PayPal.

[Jorpho]

Say, if a buyer opens a dispute, but never actually escalates it to a "claim" before the time limit expires, does that mean that the seller keeps the money and that there is no more recourse?

[b1aCkDeA7h]

Say, if a buyer opens a dispute, but never actually escalates it to a "claim" before the time limit expires, does that mean that the seller keeps the money and that there is no more recourse?

A claim is when PayPal actually steps in to arbitrate and make a decision.

[Jorpho]

Yes, but the buyer actually has to escalate the dispute to a claim within a certain time window. What happens if the dispute isn't escalated in that time frame?