Aaaaaaahhhhhhhhhhhh ToysNJoys

[The_Chosen_One]

God I'm so pissed at these guys. I ordered a Ganbare for Neo Geo Pocket from them on May 22nd and still haven't received anything. I requested a refund over a month ago and still haven't received anything. I call again today and what do they tell me? You'll PROBABLY have that refund by the end of the week. Why do people seriously do business this way.

[tholly]

i never had any problem with my dealings with toys and joys....it probably got lost in the mail.....that sucks to hear that you have been waiting since may.....i hope you get your money back

[The_Chosen_One]

Actually, they specifically said it was never mailed as that game is on backorder and they are still waiting to get more copies. But apparently they read the boards as right after I posted they sent my refund. That or some killer timing.

Just makes me mad that they sold me something not in stock and blew me off for 4 months. Sounds like a Buy-Rite tactic.

[Achika]

Add TheRage to that shit-list too. I still can't get in contact with them directly and they won't return my emails. I've ordered from them twice before, one good result, one not so good. Add a second for the "not so good" verdict.

[jajaja]

I contunie from my previous thread here.

I got reply today, 5 days after i sent the mail. They asked me what games i have ordered.. x_x I mean, they know my name, cant they check in their system what game i've ordered, why did they ask me? Doesnt seem very serious.

[jajaja]

I got reply now, they didnt have it in stock.. as i thought.
I even asked if they had it before i placed the order because i knew the games was kinda old.
They said they just cancel my order, nothing about refund. Damn this is crazy. Really sux because they have (or atleast it listed) some other stuff i wanted too, but im not going to buy from the now.

[jajaja]

double post and why does the text come here and not at the bottom?

[Steven]

Add TheRage to that shit-list too. I still can't get in contact with them directly and they won't return my emails. I've ordered from them twice before, one good result, one not so good. Add a second for the "not so good" verdict.

wow how times change, back during the height of the Saturn import scene (1999-2001) TheRage was... well... all "the rage" with a SOLID reputation.

Let's not even start on BuyRite... lol

[icbrkr]

I bought from them some Animal Crossing figures a year ago for my wife for Christmas. They sent me the wrong ones. I emailed them and asked them what they'll do about it - they said they'll look into it. I've never heard back from them again despite repeated emails.

[Darth Sensei]

Why would a company charge your credit card on something they can't immediately ship anyway? Isn't that theft?

[Funk Buddy]

Any time you buy from TnJ you have to call them. Yes it sucks, but that's the only way to make sure everything is right (maybe). After visiting their two stores I can see why things get f'd up. Talk about 10 pounds in a 5 pound sack!

[rbudrick]

Why would a company charge your credit card on something they can't immediately ship anyway? Isn't that theft?

As far as I know it is not legal to charge someone's card until the item ships, unless they agree to it. At least, where I work, that is what I was told.

-Rob

[Daria]

Yeah ToysNJoys still owe me $20 for some dreamcast game. I've emailed them, been promised refunds. Got nothing in return. I'll never deal with them again.

[jajaja]

Damn, i should have asked here before i placed the order. Been 4 hours since i got the reply, but still no refund Atleast its within 45 days so i can fill a complaint at Paypal.

[The Brown Eye]

I agree with Funk Buddy here, especially if you have a problem. Nothing will get done until you call them. It sucks and that's why I won't deal with them again.

[jajaja]

I cant call because i live in europe. Will cost too much

[Funk Buddy]

Alex was, at one point the man to talk to. It's been awhile since I bought anything from them, but if he's still there he'll get things done.

- edit

I'm pretty sure that was his name.

[XianXi]

Alex was, at one point the man to talk to. It's been awhile since I bought anything from them, but if he's still there he'll get things done.

- edit

I'm pretty sure that was his name.

Alex Le I believe. I have dealt with them twice and each time it was hell.

I am from Hawaii. Here's my 1st story. I wont go into the 2nd as I would be basically writing a novel.

Ordered a New Project Phantasma for PS1, website said it was in stock. I ordered it. And BTW the shipping is riduculous because if you choose to pick it up they say in-store prices kick in which bring it up to the same price as shipped. So 5 days pass and no package, I call them and they say it will ship out today. 3 days pass and still nothing. I call them up and they tell me it's sold out, then I ask why did they charge my CC if it wasn't in stock. "I dunno". I asked for my refund, said they would process it today. It took 2 weeks for them to process my refund.

In short they are a bunch of idiots working there and I never liked them at all. Alex doesn't know anything about customer service at all each time I dealt with him.

Never again I said to myself, but thought to myself maybe they just had a n00b working there the 1st time. So I gave them a second try and what do you know, same results but far worse.

Now I am never buying anything from there again.

[PapaStu]

I bought one thing from them. I ordered a gift and gave it a decent amount of time to get there when I placed my order. I even popped for Express shipping to be on the safe side. I think it ended up taking them 2 weeks to process it and was sent priority. Arriving well after it was suppose to, but at least it did arrive.

[jajaja]

Crazy stories Im glad i didnt place a $400 order what i wanted in the first place.