Wehn I went into my local Gamestop today to pick up my preordered copy of Suikoden IV I was saddened to learn that they did not have the art book to go with it. When I asked the clerk what I should do he said to call customer service and that they could mail me one.
So I go home, call customer service and they tell me that I need to deal with the store because they sent them out to the stores and they should have them, and that they cannot just mail me one. They said the only thing I could do was register a complaint about the store and say that I didn't get the item like I was suppsed to. I didn't want to make a fuss for the Manager's at Gamestop so I declined.
So I'm wondering if anyone whose had a similar experience, or someone who works at a GS could give me any advice. Should I register a complaint? Is it possible that the art books missed the shipment and will be there in a day or two, or should I just kiss the thing goodbye?