About a week or so before Christmas, I saw the Xbox game "Serious Sam" for $19.99 at my local entertainment store. I was curious as to why a new game (only a month old) would be so cheap, but I remembered that it received some pretty good reviews, so I bought it.
When I got home & played it, I kept getting "dirty disc" errors & the game would stutter horribly in some places. For a fast-paced shooter, that was unacceptable.
So after some research on some message boards, I learned that there was a huge batch of defective copies sent out. Instead of taking it back to the store for a return & getting stuck with another bad copy, I went to the publisher: Take 2 Interactive.
They told me "a couple of bad copies" got out & for me to send it in for a good copy. So, I pay the $1-2 to send just the disc back in. I figure for a good copy of a game I paid only $19.99 for, I shouldn't complain too much about paying to ship it & waiting awhile.
A couple of weeks later, I get the new game in. Works fine as far as I can tell. It's a very good stress-relieving 1-player game, but multiplayer sucks compared to other games out there.
Yesterday while I'm at work, UPS leaves a pick-up notice at my house. So I take a few minutes from work & drive across town today to get the package. It's another Serious Sam disc with this note:
"Dear Customer,
Take 2 Baltimore recently exchanged your Serious Sam Xbox game released by Gotham Games. It has been determined that you may have mistakenly been sent another defective game. Enclosed is a new game that should be free of errors."
They also included an SASE envelope for me to send the old disc (1st replacement) back in. What idiots!!!
I've never had such a nightmare experience with a brand new game. I'm wondering what's the matter with the 1st replacement now. It plays fine, so does it damage your Xbox or something?
So, in reading this, would you take more time out of your life for a $19.99 game & send the 1st replacement back in, or keep them both & use the cool green Xbox DVD case for future replacement?
Have any of you ever had such a bad experience in dealing with game companies?