Here's the short story:

I won a BIN on ebay for a new bluetooth headset. Seller said it shipped on 3/4/07 via USPS First Class. The company is about 150 miles from me, so it shouldn't take too long.

Fast forward to today, still no headset. I sent an email last friday saying that I would wait until today for the item to arrive, or we'd have to discuss options. In the meantime, I called my local post office to have them track the package. Turns out that it was never dropped off to ship to me!!!

I IM'ed the proprietor of the store to tell him i emailed him, and to reply, and he says that he has 2 people who handle emails, and that they're answered in the order that they are received.

Basically, he won't respond to me personally about this, and i have to wait to hear from his email goons. What should I do about this? I have a perfect ebay rating (it's less than 20, but it's still 100%), and I don't want to get neg'd if I neg him over this.

Any help is greatly appreciated, thank you!