MS just sent me a new 360... why?

[carlcarlson]

I had my 360 replaced in November. Today another one arrived, via Fedex. I have no idea why. It has already been registered under my ID on xbox.com, and the warranty runs out in April. Has this ever happened to anyone else? What would you do in my position? Call them on it? Keep it?

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

[geneshifter]

It's a trap!!!

[RickHarrisMaine]

I would call them on it....just a good idea to do that, and it pleases karma

However, if you decide you want to let it go, I'll work a trade with you!

[djbeatmongrel]

Maybe its getting so bad that Microsoft is sending back up units incase your current one dies.

[gepeto]

see below

[gepeto]

I had my 360 replaced in November. Today another one arrived, via Fedex. I have no idea why. It has already been registered under my ID on xbox.com, and the warranty runs out in April. Has this ever happened to anyone else? What would you do in my position? Call them on it? Keep it?

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

Giving it the once over maybe it was suppose to go to someone else the info got crossed up. So now you have 2.

[pugmagician]

Chances are they'll notice the mistake in the end and send someone to pick it up, same thing has happened to me before, just not with something that expensive.

[SkiDragon]

So the real question is, do they have the legal right to take it back? I would find that hard to believe?

Did you sign for it? If not you could claim that you never got it in the first place.

[heybtbm]

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can. The 360 you received was likely meant to be sent to someone else. Based on previous threads, you'll have the usual scumbags suggesting you should keep it, but let there be no doubt that would be stealing. The losers can justify and rationalize all they want. Right and wrong, seems pretty simple. They'll probably let you keep it anyway.

[carlcarlson]

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.

Ah, ok, that makes sense. That's kind of strange though, because the first refurbed one I got back was dated in 2006, and it arrived in November of 2007.

I did sign for it, but I wouldn't lie about not getting it anyway. I'm going to give them a call and see what the deal is. Maybe they'll give me something for the trouble, who knows. Last time something like this fell into my lap I didn't even get a "thank you" when I had it corrected. Karma my butt..

[Poofta!]

stealing shmealing. keep it. i would.

[Muscelli]

Keep the thing. Who knows, you may need it if your current unit goes kaput.

[FAMOUS]

I'd wait a week or two before doing anything, if you don't get a call or an e-mail its yours...my last girlfriend use to make me tip VERY WELL every time we went out to dinner, only because she thought it would ruin her tips at her restaurant she worked at...KARMA MY @SS!!

[skaar]

I'd probably hang onto it myself, but wouldn't give it away/sell it. Use it in another room or something. I have this happen all the time with hardware vendors... an extra laptop comes back or something. I almost aways call them and ship it back - but on a 360 I had already had warranty issues with... I dunno. The only time I've kept something was a spare LCD monitor, but I had also sent the thing back 4 times for repairs.

The "extra" one died a year later anyway

[Nesmaster]

I'd keep it as a spare. It's their screwup.

[Cryomancer]

Call it in and ask. Worst thing is they make you send it back, probably on their dime. best thing is they tell you to just keep it.

[Mianrtcv]

Clearly they meant to send it to me... I'll pm where to send it. :P

[jonjandran]

Everyone here that said keep it ..... If you were selling an item on Ebay and sent it to the wrong person... How would you feel if they "kept it".

That is what's wrong with this world and why there's no hope.

[jb143]

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can.

This is Microsoft were talking about here...It's probally lost in the bureaucratic paperwork.

But yeah...The right thing to do would be to ask them about it. Who knows, it might be too much trouble for them to sort out and they'll let you keep it.

[RyanMurf]

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can. The 360 you received was likely meant to be sent to someone else. Based on previous threads, you'll have the usual scumbags suggesting you should keep it, but let there be no doubt that would be stealing. The losers can justify and rationalize all they want. Right and wrong, seems pretty simple. They'll probably let you keep it anyway.

If ms goes through the trouble of sending this person another 360 how the hell is that stealing??