MS just sent me a new 360... why?

[carlcarlson]

I had my 360 replaced in November. Today another one arrived, via Fedex. I have no idea why. It has already been registered under my ID on xbox.com, and the warranty runs out in April. Has this ever happened to anyone else? What would you do in my position? Call them on it? Keep it?

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

[geneshifter]

It's a trap!!!

[RickHarrisMaine]

I would call them on it....just a good idea to do that, and it pleases karma

However, if you decide you want to let it go, I'll work a trade with you!

[djbeatmongrel]

Maybe its getting so bad that Microsoft is sending back up units incase your current one dies. LOL

[gepeto]

see below

[gepeto]

I had my 360 replaced in November. Today another one arrived, via Fedex. I have no idea why. It has already been registered under my ID on xbox.com, and the warranty runs out in April. Has this ever happened to anyone else? What would you do in my position? Call them on it? Keep it?

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

Giving it the once over maybe it was suppose to go to someone else the info got crossed up. So now you have 2.

[pugmagician]

Chances are they'll notice the mistake in the end and send someone to pick it up, same thing has happened to me before, just not with something that expensive.

[SkiDragon]

So the real question is, do they have the legal right to take it back? I would find that hard to believe?

Did you sign for it? If not you could claim that you never got it in the first place.

[heybtbm]

Another interesting note: the manufacture date is 12-25-2007, (less than a month ago) yet it has a Zephyr board. It looks to be brand new as well. Why are they still producing Zephyr 360s?

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can. The 360 you received was likely meant to be sent to someone else. Based on previous threads, you'll have the usual scumbags suggesting you should keep it, but let there be no doubt that would be stealing. The losers can justify and rationalize all they want. Right and wrong, seems pretty simple. They'll probably let you keep it anyway.

[carlcarlson]

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.


Ah, ok, that makes sense. That's kind of strange though, because the first refurbed one I got back was dated in 2006, and it arrived in November of 2007.

I did sign for it, but I wouldn't lie about not getting it anyway. I'm going to give them a call and see what the deal is. Maybe they'll give me something for the trouble, who knows. Last time something like this fell into my lap I didn't even get a "thank you" when I had it corrected. Karma my butt..

[Poofta!]

stealing shmealing. keep it. i would.

[Muscelli]

Keep the thing. Who knows, you may need it if your current unit goes kaput.

[FAMOUS]

I'd wait a week or two before doing anything, if you don't get a call or an e-mail its yours...my last girlfriend use to make me tip VERY WELL every time we went out to dinner, only because she thought it would ruin her tips at her restaurant she worked at...KARMA MY @SS!!

[skaar]

I'd probably hang onto it myself, but wouldn't give it away/sell it. Use it in another room or something. I have this happen all the time with hardware vendors... an extra laptop comes back or something. I almost aways call them and ship it back - but on a 360 I had already had warranty issues with... I dunno. The only time I've kept something was a spare LCD monitor, but I had also sent the thing back 4 times for repairs.

The "extra" one died a year later anyway ;)

[Nesmaster]

I'd keep it as a spare. It's their screwup.

[Cryomancer]

Call it in and ask. Worst thing is they make you send it back, probably on their dime. best thing is they tell you to just keep it.

[Mianrtcv]

Clearly they meant to send it to me... I'll pm where to send it. :P

[jonjandran]

Everyone here that said keep it ..... If you were selling an item on Ebay and sent it to the wrong person... How would you feel if they "kept it".

That is what's wrong with this world and why there's no hope. :frustrated:

[jb143]

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can.

This is Microsoft were talking about here...It's probally lost in the bureaucratic paperwork.

But yeah...The right thing to do would be to ask them about it. Who knows, it might be too much trouble for them to sort out and they'll let you keep it.

[RyanMurf]

The "manufacture date" isn't actually the manufactured date. The date on the back of 360's you get back from Microsoft is the date they were finished refurbishing it. It's not a new 360 at all.

Also: You need to contact MS. They have your address and the tracking number. If they want to find out were it was sent, they can. The 360 you received was likely meant to be sent to someone else. Based on previous threads, you'll have the usual scumbags suggesting you should keep it, but let there be no doubt that would be stealing. The losers can justify and rationalize all they want. Right and wrong, seems pretty simple. They'll probably let you keep it anyway.

If ms goes through the trouble of sending this person another 360 how the hell is that stealing??

[Sph1nx]

Wait. Just leave it in the box and wait. If you don't hear anything in a month, it's yours.

[Streetball 21]

I wonder if they know about it or if its a glitch. I would just hang on to it and wait to see if they try to take it back. If they dont contact you within a month or so, its yours!

[davidbrit2]

Federal law says it's yours.

http://www.sptimes.com/2004/08/12/Action/Unordered_merchandise.shtml

[InsaneDavid]

It's basically the real life version of this...

http://www.bankrate.com/images_MRA/monopoly.jpg

[jonjandran]

Federal law says it's yours.

http://www.sptimes.com/2004/08/12/Action/Unordered_merchandise.shtml

In every state it is different. In some states items sent through UPS, FedEx, DHL , etc have other laws. They state you must contact the retailer and notify them of the mistake and allow them to pick the item up at their expense.

Either way as someone once said. All things are lawful but not all things are advantageous. The point being is that there is the right thing to do and then the legal thing to do.

All things that you want done to you, you should do to others. it's a good rule to live by.

[Berserker]

Keep it. Don't sell it, and don't get rid of it. If they contact you about it, kindly oblige and send it back. Don't be dishonest about it. Otherwise, it's not on you to go out of your way to fix their mistake. And please don't tell me someone just mentioned karma in regards to Microsoft. The only reason they even have enough money to make the console to send to you by mistake is because they've spent the last 20 years fucking you in the ass for it.

Ultimately it's your call, however.

[punkoffgirl]

I'd return it, much as I'd be tempted to keep it. In the end, I'd be reminded every time I saw it or used it or thought about it that I kept what really wasn't mine to keep.

[Frankie_Says_Relax]

Call Microsoft and hold it for ransom. Tell them that you've got a Wii Zapper to it's head and if they don't transfer 1,000,000 MS Points to your account you'll pull the trigger!

[Steve W]

If this happened to me, I would be thinking about the person that was originally supposed to receive it, and their frustration when it doesn't come in. I wouldn't like to be in the other person's position, so I would call Microsoft and tell them. You'll most likely have to send it back. Although you never know, maybe it's too much trouble for them. I remember buying a Jaguar CD-ROM drive directly from Atari back in the day, and it didn't work. So I did the whole return thing which got screwed up on their end, and eventually they told me to keep the old drive and they sent me a new boxed one. Things like that occasionally happen. And if that can happen with a company like Atari, as cheap as the Tramiels were, Microsoft might just decide to let you keep it instead of going through the trouble of dealing with an arriving working console instead of what they're used to, which is thousands of dead consoles flooding in on a daily basis.

[dgdgagdae]

Everyone here that said keep it ..... If you were selling an item on Ebay and sent it to the wrong person... How would you feel if they "kept it".

That is what's wrong with this world and why there's no hope. :frustrated:

Amen to that. A sense of entitlement to things that belong to others.

[SkiDragon]

It's more like "Hey, you know that Xbox 360 I gave you a week ago? Well, I changed my mind, and I am un-giving it to you, so I can give it to another person. You have to give it back now."

If somebody said that to me who wasn't actually a friend of mine, I would tell him to go screw himself.

[Lord_Magus]

Of course you should keep it, without a single shred of guilt. All this "stealing" crap is very thin and has no merit. You did not take it away from another person's mailbox; you did not steal it from a store; hell, you weren't even asked if it was yours and said yes and lied.

The way I see it, you were destined to receive this 360. Remember the old lady you helped walk across the street a few years ago? Well, now you're receiving this gift from Microsoft as a reward for your good deeds. It's definitely karma.

Enjoy your new 360.

[Ze_ro]

stealing shmealing.
Karma shmarma (http://en.wikipedia.org/wiki/Karma).

--Zero

[thetoxicone]

I'd keep it around awaiting contact from microsoft, same thing happened to me quite some time ago when I ordered some items online, I got the shipment sent to me twice, kept the items until I was sure there wasn't an extra charge on my credit card and eventually gave the extras as christmas presents.

[Sothy]

To be honest you know the difference between right and wrong.

I have no love for huge corporations and assholes in plush chairs that make in a day what I make in a year but if it happened to me I would at least call.

They will probably not ask for it back or give you the run around in some this department that department clusterfuck but if you say nothing and keep it you are probably morally wrong. I dunno about legally.

Its funny how it becomes a fuzzy grey area when we are talking about a corporation when it would be black and white if dealing with a single person we were doing business with I guess.

[InsaneDavid]

Does it have YOUR name and address on the mailing label? If so then this is nothing like stealing someone else's XBox 360 that was waiting for a replacement. Now if it arrived with someone else's name and your address, that's different. They made a clerical error, it's yours.

[Spartacus]

It must be really, really hard to be a decent human being and that's why so damn few people even try.

[XYXZYZ]

Give it back, and Kotaku will post a story about you and you'll be a famous hero. And your honest actions will come up later on in some thread about Jack Thompson.

[jb143]

It's basically the real life version of this...

http://www.bankrate.com/images_MRA/monopoly.jpg


Except in real life it doesn't work that way...
http://articles.moneycentral.msn.com/Banking/BetterBanking/BankErrorInYourFavorYourProblem.aspx

Of course, this is a msn article, so this is all probally just one big conspiracy.

[Oobgarm]

Best bet is to play it safe. Let them know what's going on, they can handle it from there.

[TheDomesticInstitution]

After working retail, and seeing all the demo units that get shuffled under the carpet (video games as well as other electronics), thrown out, or taken by employees... I wouldn't worry about it. If it was a small mom and pop, or you were taking something you knew was allocated to someone else- yeah give it back. And the fact that Microsoft threw out a shitty product, and now people are forced to deal with their fuck-up... I don't see the harm. It's not taking candy from a baby. It's a mess-up from a massive corporation, that won't be happy until we have dreams "sponsored by microsoft." Isn't it rumored that some special edition XBOX consoles were built from remanufactured parts anyway- to skirt around some sort of legality? I'm not sure if morality enters into this at all, unless you take a fire-and-brimstone-old-testament-black-and-white view of the situation. If that's the case why don't start stoning our children when they're disrespectful to their parents. In any case I'd wait a month or so before you do decide to sell it or use it to be safe

[AZ Legend]

This is really a hard call. It really depends on the type of person you are. You can keep it if you really dont care about them or have no problem explaining to someone if they call you. Or just send it back. Just like it never happened. Tough choice

[evil_genius]

Keep it for when your other one dies. Microsoft can afford to lose a few bucks. And after reading this interview about how they knew the 360's were faulty and sold them anyway I wouldn't really feel bad about it.

http://www.8bitjoystick.com/archives/jake_inside_source_reveal_the_truth_about_xbox_360 _red_ring_of_death_failures.php

[Kamino]

keep it, consider it good luck. to those who'd return it: If the cashier gives you too much change, do you give it back? If the vending machine gives you two candy bars, do you jam one back up?
Or do you smile and walk away?
Vending machine just shot you two candy bars buddy. eat em both.
But video games suck, so in the end you should sell them both and go fishing. :D

[Cornelius]

I'd probably give them a call, but there is no way I'd go to any more trouble than that for them. If they send someone to pick it up, fine, but I wouldn't ship it back if they don't specifically state compensation that I found acceptable. I wouldn't even wait on hold more than about a minute after speaking with the first person to answer.

[Kamino]

zactly. consider how much THEIR cs sucks.

[Wolfrider31]

It must be really, really hard to be a decent human being and that's why so damn few people even try.

Agreed. This isn't a complicated issue here. It's not yours. It was sent to you by mistake. Send it back. *Rolls eyes* Someone needs to sit down with a few kids shows like Sesame Street and Barney to pick up on some moral lessons that someone's parents forgot to give them.

[MachineGex]

Kamino said; If the cashier gives you too much change, do you give it back?
I always tell the cashier. I try and shop at small retail stores and they really do miss ten bucks sometimes. Cashiers also have to balance their draws. As far as keeping the 360 from MS, that is another story. I really don't know what I would do. I would at least sit on it for a few days and think about it, just because it is MS. The fact they are selling defective 360's might make me want to keep it, some sort of comp. I highly doubt they will ever figure it out. I guess since it is MS, it makes this a very hard call. They tend to have a bad rep, making it less difficult to keep it, however WRONG it may be to me.

[Berserker]

It must be really, really hard to be a decent human being and that's why so damn few people even try.

Thanks for the thought, but I've lived enough life to encounter *real* tests of one's character unlike this drop-in-the-bucket example. I've also lived enough life to watch as people apparently possessing such all-encompassing cut-and-dry moral ideals hung their friends out to dry at the moment which it mattered most.

I know what kind of a person I am, from test and trial. I'm always there for my friends and for my fellow human being when it counts. If anyone thinks that in spite of all this I'm an indecent human being because I'm not "there" for Microsoft(tm) Incorperated, then I would postulate that they don't know crap about life.

[Wolfrider31]

Thanks for the thought, but I've lived enough life to encounter *real* tests of one's character unlike this drop-in-the-bucket example. I've also lived enough life to watch as people apparently possessing such all-encompassing cut-and-dry moral ideals hung their friends out to dry at the moment which it mattered most.

I know what kind of a person I am, from test and trial. I'm always there for my friends and for my fellow human being when it counts. If anyone thinks that in spite of all this I'm an indecent human being because I'm not "there" for Microsoft(tm) Incorperated, then I would postulate that they don't know crap about life.

You drink liquefied babies for breakfast. Admit it.

[Berserker]

You drink liquefied babies for breakfast. Admit it.

LOL

Yeah, I took the intarnetz a little too seriously there. It just seems to me a silly thing to base judgment of other people on. If you think you might feel guilty about it, then call them up or return it or whatever. If you don't, then you're not a piece of shit, actually is what I'm getting at.

It comes down to whether or not you're betraying your own personal nature, and that's not really something that can be advised as it varies literally from person to person. I think that it's a gray-enough area to fall along those lines. For some folks it seems very cut-and-dry. Don't think me a piece of shit for believing otherwise.

[Fuyukaze]

Thief, lucky, or just another day it's your call. You know how honest you want to be. It's your choice. What would I do? That doesnt matter. Then again, I'd wonder why they sent me one in the first place as I've yet to buy one.

[carlcarlson]

Aright, for anyone wondering what is going on with it... I emailed them about it. I know, I know, that's kind of half-assed, but I couldn't bring myself to call. I figured it might be easier for them to say "yeah go ahead and keep it" in an email than on the phone. And if nothing else, it will delay the inevitable return of the system.

I decided to contact them about it because I just wouldn't feel right about having it unless I knew I did something to try to correct it. Someone mentioned earlier that every time I saw/used it I would feel guilty, and that is exactly right. Not super guilty, but guilty nonetheless. I don't think keeping it would be stealing, but I also don't think I'm entitled to it just because MS put out a faulty system. If I had red-ringed 10 consoles, I might be saying different, but for right now I think this is the right thing to do.

[ADG566]

I can't believe people are telling you to send it back to MS.
It's their mistake.
They are a multi billion dollar company.
You're not.
KEEP THE HELL OUT OF IT!

I have done both things. I received a $500 item from a store by mistake and I returned it--he owned a small business, so I don't want to screw someone out of a living. Also a gigantic company sent me two HD-DVD players instead of one, I kept them both. They're a gigantic company and I'm not. If you live by your own rules and they are fair, that's balanced karma.

Did you ever think that maybe you received the free XBox as a result of Microsoft's bad karma, or as a reward for your own good karma? Believe me, the corporation truly does not give a crap about the free xbox they sent you, they care sooo little it's almost funny, in fact they probably won't even reply to your e-mail... they're not in the market for one person, they're in the market for the 6 billion population of the earth. It's surprising that people forget how many people are actually on earth.

[ADG566]

Edit: sorry if my prior post was too strong, on your personal path, contacting them was the right thing to do and you should feel proud, since we all walk different paths we do things appropriate to our souls moment by moment, so for you it was the right thing

One thing you can do once you find out that Microsoft truly doesn't care is, sell the XBox and donate the money to charity, or donate the XBox itself to charity

[Oobgarm]

keep it, consider it good luck. to those who'd return it: If the cashier gives you too much change, do you give it back? If the vending machine gives you two candy bars, do you jam one back up?
Or do you smile and walk away?
Vending machine just shot you two candy bars buddy. eat em both.
But video games suck, so in the end you should sell them both and go fishing. :D

http://www.dustincarter.com/dp/vending.gif

But vending machine has no possibility of contacting you, wanting the candy bar back. Maybe even going a bit further and threatening you legally.

But Microsoft could do that.

[Lothars]

Everyone here that said keep it ..... If you were selling an item on Ebay and sent it to the wrong person... How would you feel if they "kept it".

That is what's wrong with this world and why there's no hope. :frustrated:

:rolleyes:

That's totally different than this situation, If it shows someone's name on the label and his address than yes he should send it back but if it shows his name and address on the label than myself I would keep it without a second thought, I don't know why you are saying this is what's wrong with the world, it's totally different but of course your "better" than us who would keep it because it was a screw up on microsoft's end.

[rbudrick]

The answer to this lies in how much you dislike MS. I've got morals, but if I hate someone enough and got their crap in the mail, I ain't giving it back. :D :D

-Rob

[jonjandran]

:rolleyes:

That's totally different than this situation, If it shows someone's name on the label and his address than yes he should send it back but if it shows his name and address on the label than myself I would keep it without a second thought, I don't know why you are saying this is what's wrong with the world, it's totally different but of course your "better" than us who would keep it because it was a screw up on microsoft's end.
sigh..... Once again , what would you want done to you? That is the question everyone should ask themselves. If the shoe was on the other foot how would you want to be treated.

And here I try to take a stance to make this world a better place and I'm now the bad guy. Thanks for making me feel bad about trying to be a good person.

[mjluther]

sigh..... Once again , what would you want done to you? That is the question everyone should ask themselves. If the shoe was on the other foot how would you want to be treated.
Certainly I'd want the item to be returned, but I wouldn't expect it, and wouldn't consider it theft if it was not. I'd feel it was my fault, and the person I accidentally "gifted" has absolutely no duty to compensate for it. It's an issue of personal responsibility; I have no sympathy for someone who makes a mistake and expects someone else to go out of their way to correct it. You sent it to the wrong address? Solution: Be less stupid next time.

[jonjandran]

Certainly I'd want Solution: Be less stupid next time.
Guess you never make mistakes , huh.

And nobody is asking anyone to correct their mistakes or go out of their way to fix it. As far as I know Microsoft doesn't even know or care.

But the things you just mentioned are just justifications for acting in a manner that one knows is not good/nice/fair/etc. :)

I have noticed one thing in life. When someone is doing something or gets called out for doing something that is not morally/ethically/whatever right they either
a. admit they were wrong and try to rectify the problem.
b. get angry and start justifying what they are doing or make excuses for why they have a right to do what they did.

Let me make something clear. What everyone does in life is their own business. I won't judge them. but doesn't everyone here want the world to be a better place? And doesn't that start with the small stuff? Everything we do matters, to someone somewhere, but more importantly it determines who we are and who we will become.

[Berserker]

I get what you're saying jonjandran, at least I think. But as far as if "the shoe were on the other foot", whose foot are you referring to? The person to whom the 2nd 360 was supposed to go to, or Microsoft themselves?

[Wolfrider31]

You know, I was just thinking. I don't have a 360, carcarlson. If indeed you feel guilty, you can send it to me. I'm a poor, starving student. *Sniff sniff*

Oh, and as far as my previous comments about right and wrong etc are concerned. Hey, I get overly moral when I'm intoxicated.

[bangtango]

Whether or not anyone should contact Microsoft is none of my business. Personally I don't think your system was directly intended for someone else. I would imagine two different packers at the warehouse looked at your work order and viola, two boxes and two 360's.

Just stating the obvious here........

I'm sure Microsoft would like to have the 360 back if they knew this mistake happened. If they already take back broken/defective 360's at their expense, even if they are obligated to under the warranty, then it is safe to assume they'd be happy to collect a perfectly working system that they sent out by mistake. Something they don't even have to repair afterwards and can just sit on until they need it to fill another replacement.

I find it hard to believe they'd simply "refuse" a perfectly working system if they were contacted about it and just let someone "keep it." Having it back will save them both product and money in the end. It is no more expense for them to pick up than all of the broken systems they currently collect and then repair/reship.

Again, I won't give an opinion on whether or not someone should contact Microsoft. But unless they choose to reward you for being honest about it, Microsoft would want that system back. As much money as they've been losing over the Red Ring issue, it is just a given.

[jonjandran]

I get what you're saying jonjandran, at least I think. But as far as if "the shoe were on the other foot", whose foot are you referring to? The person to whom the 2nd 360 was supposed to go to, or Microsoft themselves?

Let me again clarify that I have really gone beyond the whole Microsoft debate :)

I'm sorry if i got so off topic. It was more of a reply to all the people who were saying "screw Microsoft, screw anyone who ships you something accidentally, it's yours legally just keep it".

I just think our society has taken a wrong turn somewhere and people should start thinking seriously about EVERYTHING they do in life. The big things and the small.

It's not going to happen just because I started posting thought provoking questions in a game forum though.

So I am sorry for taking this so OFF TOPIC. I'll try to keep my moral dilemmas to myself from now on :)

[fcw3]

It was a morality test. Like the Twilight Zone episode about a box. Inside the box was a button. It was delivered to these people and they were told that if they pushed the button, someone, who they didn't know, would die, but they'd get 1 million dollars. They went through all of the justifications ("How bad they could use the money", "everyone dies anyhow", etc.) What would you do ?

You have experienced a real-life version of that. You've looked into your own soul and made a choice. Everyone who posted here looked into themselves and I've seen:

Selfishness - "KEEP IT"
Revenge - "MICROSFT SUCKS"
Greed - "YOU DESERVE IT"
Fear - "THEY"LL FIND OUT AND SUE YOU"
Empathy - "HOW WOULD YOU FEEL IF IT WAS YOU THAT SHOULD HAVE GOTTEN IT"
and others.

Unfortunately, we've seen most of the negative attributes of humanity come out.

Too bad.

I hope it works out for you. It is humanity in general that concerns me...

FRED

[GarrettCRW]

Keep the thing. Who knows, you may need it if your current unit goes kaput.

This is your answer right here. The prevailing opinion in the 'bender in that if muscelli does something, the exact opposite is your best choice. ;)

[Frankie_Says_Relax]

While I haven't honestly thrown my two cents in on what I think you should do with it ... though you could actually call MS and tell them that you're holding it hostage and see what happens (please record the conversation for posterity).

Here's an interesting question for everybody who's gotten very debate-heavy on the topic :

Does anybody think that if the console WAS intended for somebody else, if that person calls MS up and tells them that they did not in fact receive their console, that MS WON'T research the situation and send the victimized 360 owner another console?

While I have not directly advocated keeping it, for those in the "but what about the other guy?" camp ... I'm fairly certain Microsoft would pony up and send that person another 360 as soon as their mistake was realized, no?

[ProgrammingAce]

Microsoft sends these things with a tracking number folks. The console was meant for someone else, when they call up to complain MS is going to run the tracking, see the mistake and ask for the console back.

[Videogamerdaryll]

I haven't read the pages of posts..but doesn't MS know things about the system via the serial number..

Whenever I had tio get a repair or anything fixed on live(live knew the particular 360 I was using-I have two)
They even knew who owned my used 360 before me via the serial number.

When I had to get the RROD fixed by them on my first 360 they looked up the serial number to see if I was elegible for the free repair..My used 360 wasn't since it was preowned
The relacement system they sent me in return has a different serial number but is tied to me..the serial number is now registerd to me with a new 3 year repair.

If you go to register the 360 online or go on Live online you might have an issue doing it as the system may be still tied to someone else.

So I take it if the serial number is tied to someone else and you try to get it fixed ..they'll notice the mistake?

IMO the serial number is what's gonna get you if you keep it..
.......
https://service.xbox.com/servicehome.aspx

Registration, Warranty and Repair Service for Devices

Manage registered devices (select one below)

Xbox360 Hardware (SN:
Xbox360 Hardware (SN:
Xbox Hardware (SN:Other options

Register a new Device
Edit Customer
................................................
Me I'd let them know about,it's just the way I am..If they let me keep it then Sweeet!!

My wife surprised me though..I asked her and she said..Shit after all the issues you had with the 360s and live I'd keep it..

[Slate]

What would I do in this situation...

Well, I figure that they Would want it back, So I would contact them about it And if they contacted me and asked for me to ship it back I'd ship it back (Without charge, I won't pay for their error) But I'd want something for telling them about it. I think I would only want to know who it belongs to.

[carlcarlson]

IMO the serial number is what's gonna get you if you keep it..


Actually, when I first received it I went online to check it out, and it was already registered under my gamertag. MS had already done it. And for people saying it was meant for someone else, I'm not really sure how that could have happened. My name was on the box and everything (I even signed for it). I dunno, it's very weird.

Anyway, I'm emailing MS back and forth, and so far haven't gotten anywhere. I might have to call after all, which I hate to do. I always end up waiting for about 15 minutes (while listening to the Halo theme song) only to be "helped" by someone I can't understand. I've even had them hang up on me a couple of times. I say "hello?", they say *click.

[FantasiaWHT]

For all those of you out there that think keeping this isn't theft - you are flat-out dead wrong. Property received by mistake is considered stolen unless you take "reasonable" steps to return it to its proper owner.

Now, every state's theft laws are slightly different, but many have adopted something called the "Model Penal Code", and here's what the MPC has to say about this:


223.5. Theft of Property Lost, Mislaid, or Delivered by Mistake.

A person who comes into control of property of another that he knows to have been lost, mislaid, or delivered under a mistake as to the nature or amount of the property or the identity of the recipient is guilty of theft if, with purpose to deprive the owner thereof, he fails to take reasonable measures to restore the property to a person entitled to have it.

So if you KNOW it's a mistake, you can't keep it (deprive the owner) without first taking some steps to return it. Like somebody pointed out above - you don't get to keep the money if a bank makes an error in your favor and you realize it.

And the federal law about not having to pay for unordered merchandise? It is inapplicable here because MS isn't arguing that your acceptance of the merchandise created a contract that compels you to pay for it. If MS called up and said, "By opening the package, you agreed to pay for it. Gimme money" you could thumb your nose at them. If MS called up and said, "Hey we sent it to you by mistake, please return it" you're obligated to send it back to them, although it might be considered unreasonable for you to have to pay for the shipping.

But the important thing is that even if MS doesn't call, you are obligated to take some steps toward returning it. Emailing them was a good choice to make.

[dgdgagdae]

If the cashier gives you too much change, do you give it back?

Yes, of course. Even if you try to justify "oh, it's a big company, they can afford it", can the $9/hr cashier afford to lose her job over a mistake and a dishonest customer?

[Berserker]

Let me again clarify that I have really gone beyond the whole Microsoft debate :)

I'm sorry if i got so off topic. It was more of a reply to all the people who were saying "screw Microsoft, screw anyone who ships you something accidentally, it's yours legally just keep it".

I just think our society has taken a wrong turn somewhere and people should start thinking seriously about EVERYTHING they do in life. The big things and the small.

It's not going to happen just because I started posting thought provoking questions in a game forum though.

So I am sorry for taking this so OFF TOPIC. I'll try to keep my moral dilemmas to myself from now on :)

Well, it gave me reason to pause and think about the larger issue, for whatever that's worth.