So...those of you who are PSO addicts like me are aware of the poor service Sonic Team has offered the folks here in the USA...there was hopes that when Microsoft got involved, that the level of service would increase, but it appears that all that has been done is to add ANOTHER layer of incompetance and lack of awareness. A story of something that is happening to my best friend...
So I just got off the phone with a VERY hostile friend. One of the many things that has his blood boiling this morning was the SECOND occurance of an error message he got upon logging into Xbox PSO last night, where the server told him he cannot log in with his character's name, and it must be changed. THis happened before, where he had to change his FOmarl's name from Arch Angel to VoodooMoose, and now they want him to change VoodooMoose to something else.
Rather than attempt to figure out his section ID again, he called XBox Live customer support, and was on the phone for over an hour, and nothing came of it. They gave him such the run around that he ended up speaking to a supervisor, who said things like "I just got back from vacation, I've played this game for all of 10 minutes, I don't know what to tell you" and "We're working on a support phone line with Sega where we can transfer you to them, because they don't want us just giving out the #s" and "You have to call Sega". The woman he spoke to before this kept saying that she has not played this game, and coming up with excuses like "There must be someone else with this name already online" (when he had played with 2 players named Sephiroth before, and when the XBox searches on the Gamer Tag and not the screen name!) and "Why don't you just change your name, who cares what your section color is" and so on.
Soooo...anyone hear of anyone else having this issue? ANd did they get a better line of service than he did?
Up until now I've been SOOOO sad that I'm unable to join this new version and experience PSO with voice chat...but the frustrations might outweigh the joy.