Xbox call center guy's favorite game is...Halo 4?

[heybtbm]

While calling in my 3rd RRoD to 1-800-4MY-XBOX tonight, the tech guy on the other end was trying to "shoot the shit" and find out what my favorite Xbox game was. The conversation went something like this...

XBOX TECH: "My computer is moving really slow tonight. What's your favorite Xbox game?"

ME: "Well, I play Battlefield quite a bit."

XBOX TECH: "Yeah, that's OK. My favorite is Halo 4."

ME: "What was that?"

XBOX TECH: "Halo 4. It's my favorite."

Yup. If the tech call center idiots are going to try and "bond" with pissed off callers, at least give these guys a script or something. Sheesh.

[jcalder8]

Idiot that's only on the DS!

[PapaStu]

Well we know its coming in one form or another. If its not GearBox's Halo, then its the WETA Halo project.... or the secretive Halo project Bungie is working on.

He's just ahead of the curve is all!

[Frankie_Says_Relax]

XBOX Call Center?

Halo 4?

It must have released early in India.

[Icarus Moonsight]

XBOX Call Center?

Halo 4?

It must have released early in India.

I love it when they tell you, in an extremely thick Indian accent that their name is "Bob" or "Judy"... More like Mandeep or Gita.

BTW, Mandeep pwns at Halo 4.

[G-Boobie]

I love it when they tell you, in an extremely thick Indian accent that their name is "Bob" or "Judy"... More like Mandeep or Gita.

BTW, Mandeep pwns at Halo 4.

So true, Master Moonsight. The last time I called them, I ended up so filled with rage that I just bought another 360. When that one died, I used the internet to summon my coffin. Faster, I could understand the language displayed on the screen, and best of all, no being on hold for an hour.

I do love the message that plays on the line when you're on hold, though. It's like the whitest computer in the world trying to 'hang with the cool kids'.

"Hey.. My.. Dog... All our... Customer Service... Dudes... Are Busy... But stay on the... Line... And They'll... Be... Witchoo.... In a... Sec... Cool?" *Generic rock track plays again*

[carlcarlson]

I'd love it if he was just messing with you. Like the guy at the desk next to him was cracking up the entire time.

But yeah, I hate calling support.

[roushimsx]

I love it when they tell you, in an extremely thick Indian accent that their name is "Bob" or "Judy"... More like Mandeep or Gita.

Reminds me of the comedy, "Outsourced" (not the Russel Peters standup, which is also hella funny).

Netflix it if you haven't seen it yet (available for instant streaming!)

[Clownzilla]

XBOX Call Center?

Halo 4?

It must have released early in India.

What's interesting is when I call customer support for Microsoft computer software (for my job) I almost ALWAYS get some American..........an actual American accent American! I must live in some alternate customer service universe

[Frankie_Says_Relax]

What's interesting is when I call customer support for Microsoft computer software (for my job) I almost ALWAYS get some American..........an actual American accent American! I must live in some alternate customer service universe

I wonder if there are any companies that route tech calls FROM India TO the United States ... that would be wonderfully ironic.

[SegaAges]

Yes, some do reroute from India to America.

At my job, it is the norm for agents in India to transfer to an American when somebody wishes to speak to a supervisor or it is a really complicated issue (which means some tech support stuff stays in the states).

I am not in the call center anymore (I am now corporate in the company), I just know how it works.

[Steve W]

It could just be some phone dude who's burned out on getting all those RRoD phone calls from irate customers and decided to pull a prank. Refer to the thread about the Halo 4 case in the Digital Press store and all the wackiness that ensued from that. He's just doing something similar.

[FrakAttack]

Just talk gibberish to them. Most of the time they'll transfer you to someone who speaks the language.

[exit]

I deal with those crazy Indians as well, Net 10 and Tracphone love using them for their technical support, which explains why their service is so damn cheap. Sometimes their accent is soo thick that I just wait for them to say "Is there anything else?" so I can hang up.

Oh and keep the your explanations as short as possible, otherwise they'll get confused and start repeating the same thing over and over again.

Yes, some do reroute from India to America.

So do they use alias's as well? So instead of John it's Nandak and instead of Jennifer it's Ratnaprabha, which would complete the Bizarror World circle.

[ProgrammingAce]

I prefer Call of Duty 6 over Halo 4. COD has the better plot.

[boatofcar]

It could just be some phone dude who's burned out on getting all those RRoD phone calls from irate customers and decided to pull a prank. Refer to the thread about the Halo 4 case in the Digital Press store and all the wackiness that ensued from that. He's just doing something similar.

Exactly what I was thinking. Just trying to get you riled up. Mission accomplished.

[heybtbm]

Exactly what I was thinking. Just trying to get you riled up. Mission accomplished.

Lol...talk about missing the point.

How exactly did I get "riled up"? It was the exact opposite...I thought it was hilarious, so I posted the exchange for people to laugh at, smile, roll their eyes...whatever. I chuckled out loud on the phone when he confirmed his favorite game was in fact, "Halo 4".

Besides, the guy was obviously ignorant of gaming in general. You'll have to trust me that this guy had no sense of humor. All these Xbox tech support people have a checklist in front of them. One of the bulletpoints on the list is to try and "bond" with the caller when you sense they're upset or annoyed. He probably just got COD4 and Halo mixed up. No big deal, it was just funny at the time and hinted to the phoniness of the whole "Big Corporation That Cares" kind of thing.

[Frankie_Says_Relax]

In semi-related news ...

... I've spent the past TWO years trying to get a Credit Card number off of my XBLA account that I had lost (accidentally left it in an ATM).

I had probably placed about 10 calls to Microsoft regarding the situation ... because it was the primary credit card that I had on my account, and every time I went to purchase MS points, I'd get an error message and I'd have to "change payment method" (sounds like not a big deal, but it became increasingly annoying as the weeks/months/years went by) ...

... so, every single time I called them, they said that they'd put a "request" in for the card to be removed and informed me that it would be removed within 30-60 days, which, of course NEVER happened.

Last week I logged into my XBLA account on Microsofts website to see what options I had (such as transferring my download ownership licenses to my current XBOX) etc. ... and I found that it was as simple as "transferring" my credit card info to my current, new, only-one-that-I-have-that-works credit card via their online services and it actually removed the old card (which was now not only lost, but LONG expired by their records) from my XBL dashboard! FINALLY!

Why the hell would they WANT to keep an expired card on your dashboard anyway??

In any case, in my dealings with XBL customer service, I've found them to be pretty clueless.

[Vectorman0]

I actually had a great experience with XBL support last week. No joke.

I called the number, waited for the prompt and hit "0" six times. This got me on the line with an Indian fellow right away. I told him I needed to cancel my PSU subscription, and he transferred me to a very competent American person. I told him what I needed to be done, he put me on hold for three minutes, and that was it. It took about 5 minutes total time, I was very pleased, and even more surprised by the level of service I got. Maybe it was using the "0" trick to get through the menu's that made my experience I good one. Everyone else should try it and see if it gets them any better results.

[Iroquois Pliskin]

i called them up to fix my red rings (that i gave it on purpose) and i got a girl and she was totally hitting on me and i was all wtf you're probably obese.