Xbox 360 dash update to bring HDMI audio fix [Joystiq]

[GM80]

Erm ... I didn't have any HDMI issues at all prior to this week's update, but whatever they did absolutely toasted something.

Now I have no audio over HDMI, and instead of "HDTV Settings" in the Display settings, I have "Screen Resolution" with a bunch of PC-style resolution options (such as 1920x1080 instead of "1080p). I assume it's seeing my HDTV as a computer monitor now, which may be related to the audio issue.

I'm most furious because of the hour I spent on the phone with the 1-800-4MY-XBOX drone in India, trying to get at some sort of level 2 tech support so I could explain the issue to someone who understands. I install and calibrate home theater systems for a living, yet I found myself arguing with her over the fact that an HDMI cable does not have an HDTV/Analog switch on it (like their component cable does).

In the end, she simply said "I am all there is" in response to me demanding point blank that I speak to someone at level two or in engineering. Incredible.

Anyone else having new issues after the update?

[zektor]

I'm most furious because of the hour I spent on the phone with the 1-800-4MY-XBOX drone in India

I must ask why this is. When I purchased my first 360, I unpacked and hooked it up to be greeted with an error immediately. After a rapid net search, I found the HD was bad. I contacted them as well and got ahold of somebody in India. Their solution was to send the whole machine to them at MY expense and I would receive a replacement in a few weeks. I told them I could just go back to the store right now, and they said "Well do that then". I did.

I am not lucky enough to own an HDTV (yet), but I shiver at the thought of the problems that may be in my future regarding hookup.

[The 1 2 P]

I just hooked my 360 up via an hdmi cable earlier today. As far as audio goes, while playing a few demos(and watching certain trailers) the audio would break up alittle bit during loud moments of audio. It was kind of like....as if my tv speakers weren't capable of handling all the audio. But it only did it a few times.

[otoko]

I guess I might be one of the few that has had no problems with my 360 yet.. I hope it stays that way...

[GM80]

I should probably clarify that the problem with the tech support agent was not in the fact that she was Indian, but that she was obviously reading a script and had no idea what I was trying to explain.

Add to that, then, the fact that she didn't understand half of what I said (my "Display Resolutions" became "Family Restrictions"), I didn't understand half of what she said, and obvious cultural differences made us completely off-putting to each other.

And yes, the solution was to send it in for repairs or purchase a new HDMI cable from them, wait for it to arrive, test it, and call back. Riiiiiight. My HDMI cable failed within minutes of installing your latest update ...

I just hooked my 360 up via an hdmi cable earlier today. As far as audio goes, while playing a few demos(and watching certain trailers) the audio would break up alittle bit during loud moments of audio.

In the issue at stake here, you get part of the opening "whoosh" of the startup screen ... then nothing. At all. Count yourself lucky

[MegaDrive20XX]

Thank God this kicked in! I had so much hell with HDMI!

I was a victim of this. What happens, is the sound is cut off to dead silence without warning. It happened to me during Left 4 Dead, Halo 3, Fable 2, Fallout 3, and any Guitar Hero or Rock Band games. A real pain in the butt and frustrating. So thanks Microsoft for hearing those e-mails!

[The 1 2 P]

Well I haven't had any dead audio issues so this problem doesn't really relate to me. Thats good because I decided to go with hdmi cables to enjoy my 720p picture to the fullest and I am.