Originally Posted by
goatdan
Heyya,
I hope we're a reputable site! Sorry about the slower communication, it is simply that with the MGC less than four weeks away, and me with a newborn at home (first child, whoo-hoo!) and Gary moving in less than two weeks, we're trying our best to keep up with everything.
The reason we ask people to send things back is that we have had certain people always find something broken after they receive their order. I personally test every hardware item that we sell before we put it into inventory, so while sometimes things do happen to this stuff -- it's old hardware, after all -- it shouldn't be *that* common. We implemented this and lo-and-behold, a lot of those people that were finding their hardware was 'broken' suddenly said, "Oh, wait! It's working now! Never mind!" So that requirement is really to protect ourselves.
What happens is this -- you send it back, I open the package up, test it out on a 7800 to confirm it isn't working. If it isn't working, we usually offer something to you for the price of shipping it back plus a little more, as well as sending you a replacement as long as we have it. If it is working, we generally offer to re-stock it for free for you or send it back to you, and try to figure out why it wasn't working on your end. Oh, DO make sure when you send it back to put your order number and name in the package somewhere, otherwise I have to retrace whose it is exactly, which can take extra time.
Sorry for the problem, and sorry for the delay in reply -- you will hear from us, it's just we're frying about 5000 fish at the same time right now!