When the subject of importers comes up, it usually isn't long until somebody says that Buy-Rite sucks it hard. For this reason, I have never placed an order with them--knowingly, that is. Yesterday I received a package in the mail from Buy-Rite, and it contained the copy of Ikaruga I won in an auction from ebay seller "gamebuyers".
http://cgi.ebay.com/ws/eBayISAPI.dll...tem=1948057575
While you might disagree with the hype in the description (really), and the S&H was a bit steep for a package sent first class mail (for $5.99 they could have sent it priority), all in all I was pleased with the transaction. I paid by Paypal on the evening of January 7, and the package arrived January 16, which doesn't seem too out of line, really.
Judging from the 99% positive feedback and the volume of complaints I see regarding their regular service, it seems like they are better to deal with via ebay!