I bought the Arc the Lad I and II strategy guide direct from WD a while back. Sent off the coupon for a free Arc the Lad poster to them on December 17th. I just realized the other day that my poster never came, so I called WD and asked them about it. Turns out my coupon got lost in the mail (along with my money order for the shipping) and they never got it. WD requires you to send the original coupon from the book, no copies, or they won't send the poster.

Well, when I called, I talked to a lady who said she'd see what she could
do, and she went and talked to the company president, Victor Ireland, who
said to just send me the poster anyway! Awfully cool of them! I've always
been pleased by WD's customer service and this makes me even happier with
them! I wish more game companies were that cool...talk about making
customers!