Today's Trade-Ins [DP Store]

[boatofcar]

Joe, I'm curious about how you work your trade ins. Do you have a flat fee per game depending on it's system, or do you do a percentage of what you'll turn around and resell it for? Or is it a trade secret that you don't want to discuss? (If so, it's totally cool).

[Hawksmoor]

Joe, fantastic idea for an ongoing thread. I'm curious though; when you get a trade in like that Web of Fire, do you ever have it sabotaged by other customers? I could easily see a scenario in which a trade-in transaction is about to be completed, and the store is getting a valuable game for a song, and another customer notices and warns the person doing the trade-in of the true value of what they're trading in. If that has happened, how did you handle it?

[gepeto]

Man the joys of owning your own store. I wish i was close enough to invade your store. That 145 in 1 sounds nice. How do you or set trade in value or price to obscure items like I wish I lived close enough to invade your store. I also really enjoyed the new video snippets of the store.

Will the dp store ever go online? or is it just too much trouble? Is there a way to request items or browse through rare system inventory. Up until now I have to stare hard at the pictures of the systems in glass enclosure Ha HA HA

[fergojisan]

Definitely a cool thread, I hope you can keep it going Joe.

I'd also like to know about any customer sabotage and/or undercutting. I think maybe you mentioned it once or twice on your MySpace blog, but I don't remember.

[Videogamerdaryll]

Awesome thread..

[WarLordAG]

I love hearing about items traded in.
I often hang out in my local game store and watching or hearing about some stuff being traded in is great.

Out of curiosity, how often do you have people bring in things that aren't even plausible for a game store to take?
For instance, a guy brought in a guitar and amp, and another brought in some slip over the head rest dvd system. It's a video game store, not a pawn shop.

[digitalpress]

So many questions, but I kinda expected that at the outset of this thread.

Has this sort of thing actually happened? That's a conversation for which I'd like to be a fly on the wall.

Yes, on several occasions a bona fide COLLECTOR has unloaded or partially unloaded his collection at the store. People really do "get out of this", priorities change and on a number of occasions I've heard "I'm keeping the few games I play, everything else must go".

One thing I'd be interested in is a brief recap of the coolest stuff you've gotten in the, what, year and a half the store's been open?

That's gonna take some serious time to think about. We're open over two years now. Part of what makes me want to document this year is because so much of the last two years is lost in my memory. Plus this would make a great chapter to that book I'm going to write someday.

Joe, I'm curious about how you work your trade ins. Do you have a flat fee per game depending on it's system, or do you do a percentage of what you'll turn around and resell it for? Or is it a trade secret that you don't want to discuss? (If so, it's totally cool).

It's a combination of things. For most current get stuff it's a percentage of the resale value. For older stuff it's flat based on condition, completeness, and quality of title. For the very high quality stuff we present what we think will be a fair price. All of this is kept on spreadsheets in our store's computer. I don't get a lot of complaints about our values, often people share with us how much less GameStop had offered them just before they took it to us.

I'm curious though; when you get a trade in like that Web of Fire, do you ever have it sabotaged by other customers?

I have a blog on MySpace (see link below) that touched on this. It has only happened once. I've discovered people who do that are really rude, so I'm equally rude if I see it starting to happen. There's a deal on the table, they can wait until that deal is settled to negotiate their own deal. By that time it is most likely property of the store.

I should also add that although this forum community immediately knows the value of something like 32X Web of Fire, the average customer has no idea and often no interest in it. The likelihood of one of us hardcores being in the store at the exact moment someone was trading in something like that is extremely low. It's the common stuff that everyone is looking for that is usually "sabotaged". Tyson for the NES is a perfect example of that.

Will the dp store ever go online? or is it just too much trouble? Is there a way to request items or browse through rare system inventory.

I've given this a lot of thought and there are only two reasons for me to put the store online. 1) people aren't coming in and buying stuff or 2) there is too much overstock to manage. I do have an eBay store but I add to it in spurts. That could change as time permits.

Out of curiosity, how often do you have people bring in things that aren't even plausible for a game store to take?

Not very often, but sometimes I've taken them anyway if it's something I deem useful to a friend, family member, or myself. I've bought a few cheap iPods and own two portable DVD players.