Sweet. Hostility! I love it! (actually, I don't.)Originally Posted by kedawa
Anyway, I pre-ordered the RDP and ordered a Retrogen Adapter from DasCheap, but so far, the experience has not been promising. The website went down immediately after I placed my order for the RDP, which seemed fishy as an authorization charge showed up on my bank account almost immediately, and when I emailed customer service to ask why I was already seeing an authorization show up for something that's not shipping for nearly a month, I was met with a vaguely hostile response.
Later, I received a flurry of auto generated emails stating that the phone number from the back of my bank card hadn't been saved to my account for the two orders I placed, even though I'd entered it several times (in both the orders and my account info/billing info)...but what gets me is that I have to put this phone number in at all, as I've never, ever had to do that for an online retailer before.
Has anyone else had any experience ordering from these guys? I'm hopeful, as I always am, that things will turn out fine, but greeting new customers with hostility is not the best way for a business that purports to be "cheaper than Amazon" (not true!) to keep new customers.
EDIT: slight update - the customer service email I received just now was pleasantly neutral - apparently I put the wrong zip code in my billing address. Still, I'd like to hear other peoples' experiences with Das, since I know I can trust you guys.
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