You are receiving this e-mail because you pre-ordered a RetroN5. Please read this e-mail to completion.
When is this dang thing coming out? Did I hear something about a price increase?
Currently Hyperkin expects the first shipment of RetroN5 to arrive mid to late May. However as some of you may have already heard Hyperkin is raising the MSRP from $99.99 to $139.99. Due to this significant increase in price we will require an additional payment of $40.00 before we can fill your pre-order. We have talked to Hyperkin about this trying to work out a compromise. Unfortunately Hyperkin will not lower the price, however we came to an agreement to that all pre-orders will receive an additional wireless controller with their order (normally $39.99). A long with this we will personally be giving $15.00 Gift Certificates with all pre-orders.
We will not be requesting the extra payment until the RetroN5 are on a palette and headed to our facility. However, obviously, your order will not ship until the additional payment is received. You will receive an e-mail when we are ready for additional payment. This e-mail will contain instructions on how to make this payment.
Cancellations and Refunds
If you would like to cancel your pre-order we completely understand. If you would like to cancel your pre-order for a full refund please reply to this e-mail with the pre-order order number or the e-mail address you use with the order. Due to the significant amount of time that has passed we are limited on how we can refund you. If you paid with PayPal we can send you a PayPal payment for the total of your order or we can issue store credit. If you used a Credit Card and are in the U.S. we can either mail you a check, send payment to a PayPal account, or issue store credit. If you used a Credit Card and are in not in the U.S. we can either send the refund to a PayPal account or issue store credit. Please let us know which method you prefer when requesting the cancellation.
One thing Hyperkin did make clear to us is that they will have a limited amount available for a while due to fulfillment of all the pre-orders that were taken. If you truly want the RetroN5 your best bet of getting one in the near future is keeping your pre-order. If you do not plan on cancelling your pre-order there is no need to reply to this e-mail.
In closing…
Please understand that this price increase was not a decision by us. We expressed our disappointment with Hyperkin’s handling of the RetroN5 to this point. They were apologetic about the situation and did work with us a bit to get pre-order customers the extra controller. They also assured us that the price increase was done because the hardware was changed to allowed increased compatibility, which significantly increased production costs. We do thank you for your patience and understanding regarding this situation and hope it has not soured you on future business with Stone Age Gamer.
Sincerely,
Ryan Cross
President
Stone Age Gamer LLC