Posted: Tue Jul 05, 2005 10:15 pm Post subject:
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I absolutely understand everyone's frustration with their orders/preorders. If I were in one of our customer's shoes, I would be just as displeased if not more unhappy than those that have posted. Like PDF said, Packrat sadly became a one-man-band outfit recently. I tried to hire on new help, but sadly nothing worked out. As luck would have it, I started a new job with crazy hours just as all of this occurred. I apologize to everyone for the delays and lack of communication on my part. These last few months I have acted unprofessionaly.
I do have good news, however. All of our current orders that are backed up will be refunded and sent free of charge. That's right, even the shipping charges will be refunded. It's not right that someone should have to wait so long for an order, and I feel that this is the only way to rectify the situation. I hope that this demonstrates Packrat's ethics and devotion to classic gaming and gamers everywhere.
As for Wolfenstein, it's shipping over the next few days. Ordering instructions will go out tonight. The end product has been a long time in the coming, but it's absolutely spectacular and definitely worth the wait.
I don't think that many people realize that I'm always available to speak to at 801-358-1764. That's my customer service line. I am more than willing to talk to anyone about their order or any other concerns they may have. You can even email me your phone number if you'd like me to pick up the tab on the long distance.
Again, I apologize for the delays and assure everyone that Packrat is back on track.
Thanks,
Jarett Waite
Owner
Packrat Video Games
www.packratvg.com