Pier Solar, the new Genesis RPG can now be pre-ordered!

[VACRMH]

It has arrived! Had to pick it up before work so I haven't opened it yet, but I'm just glad that the waiting is over :)

[MachineGex]

Look, don't torture us still waiting on our copies. Someone should create a new topic to discuss actually playing the game. :p

Hee, Hee, Hee....HANG IN THERE Daria...the game is REALLY GOOD, it has it's hooks in me already.

I would be flippin' out(from the excitement of waitin') if I didnt get my copy yet. I am glad they took the time and finished the game the way they wanted, but damn, it was a long wait. Now that I have it, I happy they did all the little extras!!!

As far as being stuck, I finally figured out what I was overlooking. The missing tile was pretty "cheap", but I did find it.(Im talking about the second sneaky tile). I did not have time to advance after it, so I am excited to get past this level and see what awaits!

[Zebbe]

I got my 3 classic edition copies, 3 posterity edition copies and 3 loose carts, 3 extra posters, my special custom-made WaterMelon member only shirt and lots of cardboard today. Damn, what nice packaging! I'm glad we didn't go with those crappy plastic boxes - the unique design could never have been recreated on those.

[Daria]

Hee, Hee, Hee....HANG IN THERE Daria...the game is REALLY GOOD, it has it's hooks in me already.

I would be flippin' out(from the excitement of waitin') if I didnt get my copy yet. I am glad they took the time and finished the game the way they wanted, but damn, it was a long wait. Now that I have it, I happy they did all the little extras!!!

As far as being stuck, I finally figured out what I was overlooking. The missing tile was pretty "cheap", but I did find it.(Im talking about the second sneaky tile). I did not have time to advance after it, so I am excited to get past this level and see what awaits!

*bangs head against wall*

:frustrated:STILL
:frustrated:DON'T
:frustrated:HAVE
:frustrated:MY
:frustrated:COPY!

[digitalpress]

HEY! My copy of the game says "don't tell Daria that she isn't getting one, ha ha ha". Is that YOU?

:)

If you don't get yours by Monday, PM me and you can have mine. You can send yours along whenever yours gets there... but from what I'm hearing they're turning up in mailboxes everywhere. Lemme know!

[slapdash]

For the record, I got mine today, so they're coming to IL now.

[Daria]

HEY! My copy of the game says "don't tell Daria that she isn't getting one, ha ha ha". Is that YOU?

:)

If you don't get yours by Monday, PM me and you can have mine. You can send yours along whenever yours gets there... but from what I'm hearing they're turning up in mailboxes everywhere. Lemme know!

Aww... That's thoughtful, thank you. But I can be mature about this. Really. It's only fair I guess. I mean I ordered my copy not even a year ago yet. Others have waited twice that long for thier copies.

[MachineGex]

OH man Daria, I just got to the first major boss and to the first major plot surprise(both unrelated). This game is really turning out to be a fun game. I havent spent this much time with a game since ....well, its been years, maybe decades. It really does just keep gettin' better and better and better and better.... ;)

Joking aside, it really does have it's hooks in me. I am looking forward to playing more of it this weekend. Here's to hoping you get it by then.

[mobiusclimber]

It's ok Daria, I still don't have mine either. :( Not that I'd have time to play it right now...

[jsiucho]

Nothing in Miami yet.... :(



JS

[neojapan]

nothing yet... this is getting frustrating

[megasdkirby]

What does the tracking say, neojapan?

[Melf]

I went to the PO and asked how long it takes a package to get here from China. They said about a month (it's been 23 working days so far), so it should get here soon, I hope. I requested a tracking number to make sure the PO didn't lose it or are in the back room playing it or something.

[Lanzo]

I think it's just a complete matter of luck when you get it. I am still waiting on mine. It most countries you work in chronological order like first things the come in should be the first things shipped out. Apparently the Chines post just does packages at random, at least that's the only logical explanation why two other Ohioans received theirs last week.

[neojapan]

What does the tracking say, neojapan?

same as last time, also usps still says it has no record of that item

[megasdkirby]

I went to the PO and asked how long it takes a package to get here from China. They said about a month (it's been 23 working days so far), so it should get here soon, I hope. I requested a tracking number to make sure the PO didn't lose it or are in the back room playing it or something.

Sounds about right. Whenever I order from DealExtreme, it might even take a few extra weeks.

At most, I think two months is sufficient for the game to arrive.

I believe that you should be getting it by the end of the month. :)

[Zigfried]

Mine just arrived this week... I still haven't been able to stop by the post office for it, but it took almost a month.

[dao2]

Mine just arrived this week... I still haven't been able to stop by the post office for it, but it took almost a month.

if I haven't received it yet should I request a tracking number or just keep being patient? ><

[Lanzo]

if I haven't received it yet should I request a tracking number or just keep being patient? ><

I would go to the piersolar.com website and use the contact for to request one. Just give them your order id #'s and email. It may not do much but it can give you peace of mind.

[moocolon]

The reprint is now sold out. They'll probably do a 3rd run considering how popular the game has been.

[megasdkirby]

The reprint is now sold out. They'll probably do a 3rd run considering how popular the game has been.

Yes, they will.

ON their Fuckbook and Twitter pages, they put:


Pier Solar ‎15/01/2011 (via twitter) - For those wondering, Pier Solar reprint edition is out of stock but will be back, so no need to worry. (c)watermelongames

[jb143]

Maybe for future reference, when having something shipped from China use Fed-Ex. At work we order stuff from China all the time and it only takes about 2 weeks at most. Some samples I request surprisingly only take 2 days.

The stuff we don't have shipped though Fed-Ex, well, the term 'slow boat from China' comes to mind.

[boatofcar]

DealExtreme


DealExtreme


DealExtreme


DealExtreme


DealExtreme



Dude, are you on their payroll?

[dao2]

Dude, are you on their payroll?

probably his only reference for chinese shipping, and it's pretty well known ;p not like having long shipping times is anything anyone would pay someone to say....

[megasdkirby]

probably his only reference for chinese shipping, and it's pretty well known ;p not like having long shipping times is anything anyone would pay someone to say....

This.

They are the ones I purchase most from. Yes, I have purchased from other Chinese sellers, and they are basically the same. But with the company mentioned previously, and their notorious shipping times, I've come to get used to insanely slow shipping times from China, as well as their lackluster packaging methods.

So waiting for Pier Solar did not bother me one bit, as I've been through much, much worse.

[Wolfrider31]

Just to let everyone know who's still waiting on their game - we've gone over all the tracking numbers and it doesn't look like anything's lost, just stuck in various levels of each countries postal service.

Also, to answer the question implied above, the reason we didn't shell out for expedited shipping was that the shipping costs were included in the price of the game. So technically you paid less than 35 dollars for the game. The price was basically the game plus shipping.

I'm sure alot of people would have been fine with a higher price if it meant they would have received the game faster, but given the consternation surrounding the initial 35 dollar price point, we wanted to play it safe.

Maybe in the future we'll consider optional methods of shipping - but that's something we need to suss out from a business point of view.

[Lanzo]

Just to let everyone know who's still waiting on their game - we've gone over all the tracking numbers and it doesn't look like anything's lost, just stuck in various levels of each countries postal service.

Also, to answer the question implied above, the reason we didn't shell out for expedited shipping was that the shipping costs were included in the price of the game. So technically you paid less than 35 dollars for the game. The price was basically the game plus shipping.

I'm sure alot of people would have been fine with a higher price if it meant they would have received the game faster, but given the consternation surrounding the initial 35 dollar price point, we wanted to play it safe.

Maybe in the future we'll consider optional methods of shipping - but that's something we need to suss out from a business point of view.

I'm happy you guys checked because I've already lost two things this year. At least this gives me some more peace of mind.

[swlovinist]

While I am frustrated that I have not recieved my item yet(#27), I am trying to just tell myself it could easily be another month. I am awaiting for now two things out of the country. I also want to say that the customer service and communication I have recieved from Pier Solar has been excellent.

[Melf]

I don't understand the tracking system. My number comes up with New Zealand as the destination, and the record (the only one) is from December 30. I don't live in NZ, and if the record is merely telling me a stop en route, then it's more than two weeks old. How do you know what's happened since then?

[megasdkirby]

I don't understand the tracking system. My number comes up with New Zealand as the destination, and the record (the only one) is from December 30. I don't live in NZ, and if the record is merely telling me a stop en route, then it's more than two weeks old. How do you know what's happened since then?

Hey Melf,

That's scary. I just checked my status and there is no mention of New Zealand. It just went from China to PR practically automatically.

I've included a picture of my transaction status. Hope this helps:

http://img703.imageshack.us/img703/3953/piersolartracking.jpg

[Melf]

Yeah, only the China Post tracker registers anything. When I input the number in USPS tracking I get "There is no record of this item." When I check NZ post, I get this:

Item delivery status for RR824171050CN

Please note: The current status your Tracking number is displayed in bold below.
Time Date Status
08.38 AM 15/12/10 Picked up
08.35 AM 07/01/11 Left country of origin
04.43 PM 06/01/11 Arrived in New Zealand

Your item has arrived in New Zealand.

WTF?

[Wolfrider31]

Yeah, only the China Post tracker registers anything. When I input the number in USPS tracking I get "There is no record of this item." When I check NZ post, I get this:

Item delivery status for RR824171050CN

Please note: The current status your Tracking number is displayed in bold below.
Time Date Status
08.38 AM 15/12/10 Picked up
08.35 AM 07/01/11 Left country of origin
04.43 PM 06/01/11 Arrived in New Zealand

Your item has arrived in New Zealand.

WTF?

It's possible that the tracking number you were given was incorrect. I'd suggest requesting it again.

Also, I need to reiterate, that if you have questions like this, contacting us via the website is the only way to go. Neither I, nor Zebbe, have access to the information that you need.

[Melf]

I did use the website. The tracking number I got was emailed to me by Fonzie.

[dao2]

I did use the website. The tracking number I got was emailed to me by Fonzie.

wot hes saying is that you should ask again on the website cause maybe they accidentally gave you the wrong number, and that they can't help you here.

[Melf]

I've already done that too. :)

[fonzie]

Seems all the parcels shipped to Puerto Rico arrived to new Zealand. But the addresses on the parcels are correct, so are the dispatch files, its NOT our mistake.

I'll investigate today, to understand what happened. Maybe its common mistake in postal services and they are now redirecting everything to the right place.

Thanks for your patience.
Fonzie

[megasdkirby]

Seems all the parcels shipped to Puerto Rico arrived to new Zealand. But the addresses on the parcels are correct, so are the dispatch files, its NOT our mistake.

I'll investigate today, to understand what happened. Maybe its common mistake in postal services and they are now redirecting everything to the right place.

Thanks for your patience.
Fonzie

Not all packages, as I got mine.

Melf, where are you checking your status? I tried Hong Kong Post and that does not work. What is the site?

Also, to both Melf and neojapan, when you guys wrote in the city, state, then zip code...did you finalize with PUERTO RICO or UNITED STATES? For instance:

Bayamon, PR 00956
USA

or

Bayamon, PR 00956
Puerto Rico

If you did the later, perhaps this is why it went to New Zealand. I need to ask him, but since Policenaut also received his package (from what I understand), how exactly he wrote his address. If he did put "USA" at the end, that would explain why we both got it. But if he put "PR" at the end...then that is very perplexing.

My recommendation is to never write "PR" at the end, but always put "USA". I've noticed that this helps immensely.

[fonzie]

I confirm you wrote USA as country and "PR" as state so did Policenaut, and other people chosen "Puerto Rico" as country. So its definitively not shipped to USA but to a country named "Puerto Rico".

That must explain, I'm still waiting for feedback regarding what's happening now.

[Melf]

Seems all the parcels shipped to Puerto Rico arrived to new Zealand. But the addresses on the parcels are correct, so are the dispatch files, its NOT our mistake.

I never said it was.


I'll investigate today, to understand what happened. Maybe its common mistake in postal services and they are now redirecting everything to the right place.

Thanks for your patience.
Fonzie

"Maybe" is about all I have right now, I guess. My problem with this whole situation is that I had to inquire about a tracking number to find out where my package is. Normally, when a tracking number is offered with shipping, it's given to the buyer when the item ships. I've never head of someone having to contact a company and ask for one. Numbers should have been included in the initial shipping emails.

Instead, I had to ask for the number after being repeatedly told to "be patient" only to discover that my game has been sitting halfway around the world for almost three weeks. Perhaps my mistake was not asking for a tracking number from day one, as I would have been able to keep tabs on it since it first shipped, which is you know, the whole purpose of tracking numbers in the first place. I don't see how it was deemed more logical for Watermelon to track thousands of packages instead of each buyer tracking his own.

[MachineGex]

For the few people who still have not received their package, I ordered 3 different things from China the week before Pier Solar shipped. I got one package a few days ago, and Im still waitin' on the other two. It is just luck when stuff arrives from China.

I am hoping everyone got their package, I am assuming Daria got hers, since she hasnt been back in this thread for a few days. :)

[megasdkirby]

I mention about putting "USA" at the end because this scenario (going to NZ) is all to familiar to me.

It has happened in the past, all because I failed to put "USA" and just put "Puerto Rico" or simply leave it ending my the zip code.

Why it ships to NZ? I have no idea. But this has happened and will continue to occur if "USA" is not placed after the zipcode.

This is pretty idiotic, I know. :(

[fonzie]

HEY HEY, We never promised/offered tracking. Tracking is just internal to the shipping system and postal services.

We provided tracking ONLY to the people asking for it, obviously it says nothing interesting as you need to inquire.
Its not DHL or EMS of course, what are you people thinking? That we ship a 35$ shipping included game with DHL that gives you SMS update everytime your parcel moves by 3 inches?

Some people should stop being nervous for nothing. We have enough warranty copies to replace any lost / damaged parcels anyway.

We shipped so many parcels that even if 1% (and that would be a very good number) would be delayed or lost its enough people to damage our reputation and stress everyone. So everyone should be patient instead of posting "concerns" everywhere and verytime they can.

Thanks for your patience, and for any concern, just contact us via the contact form on the website. We are handling all cases one by one.

[Melf]

I mention about putting "USA" at the end because this scenario (going to NZ) is all to familiar to me.

It has happened in the past, all because I failed to put "USA" and just put "Puerto Rico" or simply leave it ending my the zip code.

Why it ships to NZ? I have no idea. But this has happened and will continue to occur if "USA" is not placed after the zipcode.

This is pretty idiotic, I know. :(

I've never had it happen in over 20 years of importing, but to be fair, I've never bought from China. I'm not angry about it being shipped to NZ by mistake, and I don't hold Watermelon accountable for that. I'm annoyed that I didn't find out for 3 weeks, and only after I asked for the information. Had it been provided when the game was shipped, this could have been avoided or rectified quickly.


HEY HEY, We never promised/offered tracking. Tracking is just internal to the shipping system and postal services.

Um, then why does the FAQ (http://www.piersolar.com/board/viewtopic.php?f=29&t=1575) you posted on your forum say:


Q. Can I get a tracking number?

A. Yes, just send a message requesting it on the contact form on the main website. Please provide the order number and the paypal e-mail used to pay the order.

That sounds like you're offering tracking to me.


We provided tracking ONLY to the people asking for it, obviously it says nothing interesting as you need to inquire.

So you do offer tracking or you don't? If it doesn't say anything of value, then it's not tracking. As it is, there's enough information included to at least give the buyer some assurance that their package is en route.


Its not DHL or EMS of course, what are you people thinking? That we ship a 35$ shipping included game with DHL that gives you SMS update everytime your parcel moves by 3 inches?

No, I'm thinking that I would at least like to have an idea of where my item is. The number you provided does that, hence how I knew it arrived at New Zealand. All I'm saying is that you could have given that number out with the initial shipping email, so people could be more or less aware of the package's progress. Why is that such a problem? If you decide to have people contact you to find out about where their item is, you shouldn't be upset when they actually do.


Some people should stop being nervous for nothing. We have enough warranty copies to replace any lost / damaged parcels anyway.

We shipped so many parcels that even if 1% (and that would be a very good number) would be delayed or lost its enough people to damage our reputation and stress everyone. So everyone should be patient instead of posting "concerns" everywhere and verytime they can.

I'm not nervous, I'm annoyed. I'm annoyed at being told to be quiet and patient every time I ask a question about a product I paid for in full over two years ago. I have every right to be concerned about where my game is or whether certain features work as advertised. It's not a question of tarnishing reputations; it's one of customer satisfaction. Telling people to be quiet when they voice a legitimate concern is not acceptable to me.

[fonzie]

I think you should drink more tea.
We only had 4 guys with the New Zealand case, and you alone made my week.

I can refund you anytime if you're not happy.

[megasdkirby]

No worries, Melf. I know you will get the game! :)

It happened to me...not sure if it was from China, but I am pretty sure, since I remember it was DS Flash Card. Some time later, it arrived without any issues. Why it happened? Because they put "PR" as country.

It's no ones fault, really...except the postal employees. Even sites like UPS and FEDEX list PR in both STATE and as it's seperate country. Why? I don't know. But it's pretty silly.

From the US to PR...there will be no issues, or at least there should be none. Never had an issue with items from the US, sans the "I won't ship to PR because it's on the moon and I don't ship international" stupidity. Now when shipped from other countries, it is advisable to put USA as country, just to be on the safe side.

I have faith it will arrive. :)

[neojapan]

I checked my tracking info and Both my packages say:

2010 arrival at transit office of exchange NEW ZEALAND (INCLUDING THE ROSS DEPENDENCY) GUANGZHOU 2010-12-30

2011 departure from outward office of exchange GUANGZHOU 2011-01-01

thats it, melf does yours say the same?

[fonzie]

NeoJapan,
I just dropped you an email. Please check your spam folder.

Thanks

[Melf]

I think you should drink more tea.

I'd rather be playing Pier Solar. :p


We only had 4 guys with the New Zealand case, and you alone made my week.

I can refund you anytime if you're not happy.

No sir! I haven't waited this long just to get my money back. I got your last email, so all should be cool with the world now.


NeoJapan: That's exactly what I got. Weird how the game arrived at Guangzhou the day after it left there, lol.

[Darkman2K5]

When I track through USPS I get this:

Label/Receipt Number: RR82 4171 576C N
Service(s): Registered Mail™
Status: Origin Post is Preparing Shipment

We have received notice that the originating post is preparing to dispatch this mail piece.

Detailed Results:

Origin Post is Preparing Shipment
Foreign International Dispatch, December 30, 2010, 10:01 am, GUANGZHOU, CHINA PEOPLES REP
Foreign Acceptance, December 15, 2010, 8:39 am, PORTEE

This almost makes it look like they've been preparing to send it since December 30th. I'm just hoping that it has already been sent and that the tracking info just hasn't been updated yet. I'll give it another week or two.

[understatement]

Origin Post is Preparing Shipment

That means that it’s in US customs waiting for clearance.

[Darkman2K5]

Oh cool, so at least I know its in the country, thanks for the heads up.

[megasdkirby]

That means that it’s in US customs waiting for clearance.

Oh, I never knew this. Thanks for the info!

[Darkman2K5]

Whoops, posted the same thing twice by mistake, deleted.

[understatement]

That’s not exactly what it means but it’s the easiest way to explain it. Basically it has yet to enter the USPS tracking system up till this point China post has been the tracker and that message is displayed when it arrives in the new country and is in the process of being reshipped in the “origin post” of that country.

So it could be in customs or at any other point before being shipped out by the new post service but more than likely if it’s been showing that for more than a few days it’s locked in customs. Mine has been like that since December 22 :(

Edit: It departed from China on the 22 so it’s probably been here since around the 30th.

[Darkman2K5]

Really? So you have yet to get your copy I take it?

[understatement]

Really? So you have yet to get your copy I take it?

That is correct, You are not alone.

[Soviet Conscript]

ah, havn't been on the forums in awhile...this game is shipping? i'm in the US and still havn't gotten mine yet. should i be concerned?

[sheath]

I see on the Pier Solar forums that the second run just sold out. I wonder when it will be shipping.

[Daria]

I am hoping everyone got their package, I am assuming Daria got hers, since she hasnt been back in this thread for a few days. :)

You assume wrong. I'm just trying to be patient at this point.

[Paet]

Preorder made!

I wonder how long it will take if some of you are still waiting...

[Emperor Megas]

I still never got a confirmation email, and I never received my game. I got screwed on this one.

[Darkman2K5]

Have you tried contacting the team through the website? They've been pretty good about getting back to people. I got a reponse on the same day I sent a message.

[megasdkirby]

On the third reprint, I highly recommend WM to add an option for faster shipping. It could be EMS or just something faster and confiable. Sure, the buyer has to pay for the option, but at least situations like what occurred on the first print will reduce considerably.

[Emperor Megas]

Have you tried contacting the team through the website? They've been pretty good about getting back to people. I got a reponse on the same day I sent a message.At least twice, and I've left a message on their official forums, too. I've been ignored each time. Nothing in my inbox or spam folder, nothing on their message board. Nothing on this message board.

Not fun at all.

[megasdkirby]

At least twice, and I've left a message on their official forums, too. I've been ignored each time. Nothing in my inbox or spam folder, nothing on their message board. Nothing on this message board.

Not fun at all.

If you have the Paypal transaction, email them this because that is your evidence that payment was sent.

Try contacting Zebber, Wolfrider, or Fonzie here on the boards with said number to see if it was sent and your status.

[Lanzo]

For those who still have not received theirs just keep waiting. I've been tracking it on my iPhone. At 8am it still said "origin post is preparing shipment" and now all of a sudden it is at my post office. So keep waiting it will come 

[Darkman2K5]

Thats exactly what I'm waiting for Lanzo. My tracking says the same exact thing, "origin post is preparing shipment." It's been that way since the Dec 30th, but past experience with USPS tracking has shown it to be slow, so I keep hoping to go home and find it waiting in my mailbox :-).

[fonzie]

At least twice, and I've left a message on their official forums, too. I've been ignored each time. Nothing in my inbox or spam folder, nothing on their message board. Nothing on this message board.

Not fun at all.

All the messages from contact form has been answered. Please check more your spam folders, else it means its your email sever who deleted the email. Please send a new message SAYING you didn't get any answer, so I can use a different email to send the answer.

Its all about spam folders here, each contact got an answer for sure.
Sorry for the inconvenience.

[Emperor Megas]

Yep, use this form:

http://www.piersolar.com/pier-solar-contact.php

^I tried this again, for shiggles, and I got this...


Not Found

The requested URL /pier-solar-contact.php was not found on this server.

The form is gone, or isn't loading for me. Do I just have the worst luck in the world? Could you tell me how I should contact you guys about this, exactly? Thanks. I'm still holding out hope.

[MachineGex]

You assume wrong. I'm just trying to be patient at this point.

Wow, you are patient. I am sure all the people waiting will get their game. I just got(yesterday) those two packages I ordered from China way back around December 3rd.

I am really loving this game. I keep getting stuck, but after I take a break, I come back and figure it out. I am in the "Pine Forrest" and I think I just figured out how to get out of it. Great game, well worth the wait. Now I wish I would have gotten the prosperity edition, the guys who worked on this, did a hell of a job!!!

I hope Team Watermelon does another game, I would love to continue to support them. They all should be very proud!

[understatement]

The form is gone, or isn't loading for me. Do I just have the worst luck in the world? Could you tell me how I should contact you guys about this, exactly? Thanks. I'm still holding out hope.

They redesigned the webpage the new link is: http://www.piersolar.com/ps_credits_contact.php

[megasdkirby]

I am really loving this game. I keep getting stuck, but after I take a break, I come back and figure it out.

I hope Team Watermelon does another game, I would love to continue to support them. They all should be very proud!

Argh! And I'm still debating whether I should open my copy! LOL

[Zebbe]

Could you tell me how I should contact you guys about this, exactly? Thanks. I'm still holding out hope.

Shoot me a PM with all the details and I'll talk to the producer about it directly.

[MachineGex]

Argh! And I'm still debating whether I should open my copy! LOL

Open it. I would never buy this game without knowing that it works or not. I like complete games, but I like to know they work. The game that sold on ebay was not sealed and it went for almost $300. I dont think it matters too much with this game. I actually would rather purchase a game that has been tested and works, than a game that has been tested.

They are saving the replacement copies for a reason....what happens if you open it a year from now and it doesnt work? If that happens now, you get a replacement.

Enjoy this game, it is cool to see how much work went into making it.

[TheChristoph]

If people weren't talking about their copies, I'd be sure this was a scam. The contact form disappearing off their site? Incredible... I do not hold out any hope for my copy arriving.