My Alice An Interactive Museum auction starts now!

[Kitsune Sniper]

Hmm.. OK if it's stolen. Stolen for what reasons? What should they do with it? a 10 year old pc game. It will only pop on ebay!
It was no scanned, Once it's scanned it can be seen as "import". And EMS code does not even show in italy!

I declared the full value on the customs form. $549.99. So they went "DAMN!" and took it, not knowing they won't be able to do shit with it. :p

Edit: HOWEVER, if someone does post it on eBay, we can tell if it's the same one by the stickers stuck in the front of the box. :D

[Dark_Sol]

I am pretty sure if it's stolen it will pop on ebay. 200%. On italian ebay most likely. lol

[Collector_Gaming]

probably they took the box and figure i am sure Italy has its own "Black Market" or a 2 faced pawn shop that will take in stolen goods and keep in a back room in its more urban areas and figure without opening the box its a item of value they can pass off really quick in the said black market to never be seen again.
Thats my guess. Thats what thieves do if they wanna get rid of something quick and without a trace.
They won't bother with ebay cause ebay is trackable. Unless they are a petty criminal that isn't thinking about what is going on and doesn't plan 2 steps ahead then ok game on most likely it will be on ebay.
But if i was to take a guess i have a feeling this will land in black market for a quick exchange of some money to feed someones family or themselves or pay rent or whatever.
Economy is bad specially in some areas of europe since the euro has been in a tidal wave effect due to countries having down falls. And people do bad things in order to survive.. its human nature.

[Atamos]

Man ... The post office in Italy is so corrupted, unbelievable ...
I'm happy to not live there.

[Kitsune Sniper]

Right, so twelve days have passed. One more week before I can call and confirm that the package is lost.

I have another question, though. What should the buyer do after this happens? Do we cancel the transaction, or do I tell him to file a claim? I don't even know if it's possible to cancel a transaction because of a lost package - since I AM refunding the money, anyway.

Yes, I'd like my fees back. :p It's $45!

[megasdkirby]

Yes, I'd like my fees back. :p It's $45!

Fuck that's rape! LOL

Anyway, I personally would not cancel until after the buyer obtains his money. Because if you cancel before this, the buyer might through a hissy fit and neg you. Yes, there is no guarantee that he won't neg you anyway, but still...better be on the buyers good side than to piss him off.

After he gets payment and all that crap, ask him if he would like to cancel the transaction. Don't just send it to him hoping for him to accept, because he can also bitch.

Something came to mind...what happens if after you return his money, you file a claim and get the money back...and THEN he gets the package. What will occur?

[Kitsune Sniper]

Fuck that's rape! LOL

Anyway, I personally would not cancel until after the buyer obtains his money. Because if you cancel before this, the buyer might through a hissy fit and neg you. Yes, there is no guarantee that he won't neg you anyway, but still...better be on the buyers good side than to piss him off.

After he gets payment and all that crap, ask him if he would like to cancel the transaction. Don't just send it to him hoping for him to accept, because he can also bitch.

Something came to mind...what happens if after you return his money, you file a claim and get the money back...and THEN he gets the package. What will occur?

He gets a free game.

[megasdkirby]

He gets a free game.

I meant regarding the Post Office, the investigation you made, and the insurance claim.

[mobiusclimber]

I meant regarding the Post Office, the investigation you made, and the insurance claim.

If the package is actually stuck somewhere in some post office, then they'll find it while investigating the claim. There's very little chance of it showing up after they refund the money.

[Kitsune Sniper]

If the package is actually stuck somewhere in some post office, then they'll find it while investigating the claim. There's very little chance of it showing up after they refund the money.

If it was stuck somewhere then they would've found it by now. I check the tracking code daily and it hasn't changed since it left the country. :(

[piesel]

I'm an Italian PC games collector and i'm really sorry for what happened to Kitsune, he is a great seller (i bought a sealed King Quest 7 from him) and he doesn't deserve troubles like that. Unfortunately Italian postal system can really be hit or miss, in the years i got over 650 packages (almost all of them from UK and US) sent to me and only 3 or 4 went missing, the main problem is the system organization as packages get rebounded from an office to another before going to the correct destination. Another issue is that at times postal workers steal items, i remember at least 2 or 3 national investigations that ended with people sent in jail for theft.
I keep contacts with a few French and English collectors and they also get problems with their postal services but unfortunately here problems happens more frequently.
Again, i'm really sorry for what happened.

[Kitsune Sniper]

Well, I think I can contact the USPS claims department tomorrow or thursday. The buyer just sent me an email asking what was up, which is funny considering I was going to email him today.

I was thinking of asking eBay if he should open an item not received claim or not, since I'm actually going to refund the money back willingly...

Edit: Wait, I had my dates wrong, I can call them RIGHT NOW and that's what I'm doing.

[Kitsune Sniper]

Well never mind that!

They want me to wait the full sixty days since Italy isn't doing shit.

Does anyone have $600 I can borrow?

[Jorpho]

I declared the full value on the customs form. $549.99....Is that really the proper thing to do?

I mean, the game is worth $550 to one person. To the majority of the population who have never heard of this game and have no interest in it, it is not even worth what its retail price was back in the day.

[Ryaan1234]

...Is that really the proper thing to do?

I mean, the game is worth $550 to one person. To the majority of the population who have never heard of this game and have no interest in it, it is not even worth what its retail price was back in the day.
Yeah I was wondering why Kitsune did that. I mean it's the honest thing to do but it's also probably the reason the game disappeared in the mail...

[Kitsune Sniper]

...Is that really the proper thing to do?

I mean, the game is worth $550 to one person. To the majority of the population who have never heard of this game and have no interest in it, it is not even worth what its retail price was back in the day.

Well, what else could I do? I mean, I couldn't get full insurance coverage if I lied in the customs form. If I wrote that it was only worth $10, I'd only get $10. And then I would TRULY have no way to pay the buyer back.

I'm pursuing some options to get a cash loan that would be repaid in June / July. I don't really have another choice right now. I still have a week.

[Ryaan1234]

Well, what else could I do? I mean, I couldn't get full insurance coverage if I lied in the customs form. If I wrote that it was only worth $10, I'd only get $10. And then I would TRULY have no way to pay the buyer back.

I'm pursuing some options to get a cash loan that would be repaid in June / July. I don't really have another choice right now. I still have a week.
Talk about being between a rock and a hard place. Put $600 on your customs form and get insurance, guaranteeing the game will disappear, or lie about the value and take a chance that it will actually get there.

Sounds like you shouldn't have ever shipped to Italy in the first place.

[Jorpho]

...I had posted something here, but this thread has gotten slightly too convoluted to follow, so never mind.

[Kitsune Sniper]

I'm still not quite clear on this. Either the records show that it vanished into the ether, and you get the insurance money, or the records show that it was delivered, and there's nothing the buyer can do - except maybe neg you, and that's worth a few hundred dollars, I would think.

As I said before, I really don't give a shit about the neg anymore. All I care about is not losing access to my only source of income.

[Dark_Sol]

Talk about being between a rock and a hard place. Put $600 on your customs form and get insurance, guaranteeing the game will disappear, or lie about the value and take a chance that it will actually get there.

Sounds like you shouldn't have ever shipped to Italy in the first place.
This. It was too tempting though. 600$! :vamp:

[Kitsune Sniper]

Okay, so I borrowed the money, put it in my PayPal account, and asked the buyer to open an item not received dispute. The money's been frozen, but my account is safe (I still have to repay the money to the person that loaned it to me.)

... so now what? I've never had to deal with a dispute. I see that either the buyer or myself can escalate this to a claim within 20 days... but I have no idea what to do now.

I mean... let's say that PayPal finds in the guy's favor (as they should, all evidence points to a lost package) but then the item is delivered. What could I do in that case? Can I ask PayPal to give me back the money or something?

[wingzrow]

In my experience one a case is opened the amount of the item is taken from your account. If you win, it's put back there, if not it auto refunds to the customer.

[Cornelius]

You'll have to look in Paypal's TOS, but I believe once a claim is settled it is done and over as far as Paypal is concerned. So even if the package shows up and gets delivered paypal does not care.

That's why I think you should protract the resolution as much as you can. Cooperate and all, but don't be early for any deadlines. Give yourself the longest period possible for a miracle to happen and your package to show up.

I'm not really sure why you had the buyer file a dispute, though. It doesn't change your situation at all, since you could refund his money at any time even if there is no dispute or claim. Certainly it is better for him since he doesn't know if you are honest, but you gain nothing by it, and you already know you are honest.

[Kitsune Sniper]

You'll have to look in Paypal's TOS, but I believe once a claim is settled it is done and over as far as Paypal is concerned. So even if the package shows up and gets delivered paypal does not care.

That's why I think you should protract the resolution as much as you can. Cooperate and all, but don't be early for any deadlines. Give yourself the longest period possible for a miracle to happen and your package to show up.

I'm not really sure why you had the buyer file a dispute, though. It doesn't change your situation at all, since you could refund his money at any time even if there is no dispute or claim. Certainly it is better for him since he doesn't know if you are honest, but you gain nothing by it, and you already know you are honest.

... or am I? ** twirls mustache **

Yep, I'm totally ignoring him for the next twenty days. Unless he escalates the thing himself. >_>

I told him to file the claim because... well I have no idea why. Because I'm dumb I guess.

[Dark_Sol]

Do not ask dude to open a dispute! This is super dumb.
If you want to refund him and loose money then just do it through original transaction.
But it's like pissing over yourself with mouth wide open really...
Why not wait for postal investigation decision?

[Kitsune Sniper]

Why not wait for postal investigation decision?

He was going to open the claim soon anyway. He said the last day to open a dispute was coming up soon.

[Griking]

Talk about being between a rock and a hard place. Put $600 on your customs form and get insurance, guaranteeing the game will disappear, or lie about the value and take a chance that it will actually get there.

Sounds like you shouldn't have ever shipped to Italy in the first place.

Its not just Italy. This could have happened for any international package where there's another post office involved and no true way to track the package.

[Griking]

...Is that really the proper thing to do?

I mean, the game is worth $550 to one person. To the majority of the population who have never heard of this game and have no interest in it, it is not even worth what its retail price was back in the day.


It's what I would do. If a person agreed to pay $549 for an item then the product listed on that customs form is worth $549. Besides, what other figure would you use?

[Eduardo]

not many people are willing to ship such a high value item outside of the country.

A lot of people don't like shipping outside the country. Heck they won't even ship to Puerto Rico or "US Protectorates" as eBay says, and we got USPS down here.

[Eduardo]

Edit: HA. Guess what? That guy I blocked SOLD something to this guy a few weeks ago.

I would explore this angle. There could be a bigger conspiracy afoot here.



Hold on. I dont think paypal is permitted to take out funds unless you agree to it, right?

PayPal can do pretty much anything they want. They can freeze your money, take money from your Bank account or credit card, refund money to a buyer. Pretty much anything.

[Kitsune Sniper]

A lot of people don't like shipping outside the country. Heck they won't even ship to Puerto Rico or "US Protectorates" as eBay says, and we got USPS down here.

I'm not one of those people. I ship -everywhere- in the USA as long as I can get delivery or signature confirmation. I can't afford to be picky, and I can actually look up if Puerto Rico is a state instead of just saying NO. :p

Anyway, the guy is asking where his money is. I don't know what to tell him now. "Sorry sir but I kinda want to make you wait 39 more days" just doesn't sound too nice.

[PC-ENGINE HELL]

Drag the claim out the maximum amount of days if you can. Even if desperate for sales, I am very surprised you took the risk of sending to Italy. I stopped shipping internationally long ago. Its too much of a hassle, and postal theft in areas of the world like Italy, Russia, or Brazil make it a extremely counter productive. I have even taken flack from members here from other countries who got pissy when I wouldn't sell to them. Tough shit I say. The risk of a issue arising is simply not worth it.

Also, on Puerto Rico, I ship there, though I rarely ever have anyone from there make a purchase due to shipping cost, etc. Its typically pretty safe, though Parcel Post to PR can take forever.

[Gameguy]

I'm really wondering how Nicola gets anything shipped to him correctly. He's in Italy and he's always had tons of rare($1000+) games get mailed to him. What type of shipping did he use? What value was marked on the packages? This should be known for future reference if possible, it's odd how the first thing Kitsune Sniper sends to Italy gets lost/stolen while other rarer or more desirable games get through fine.

[Kitsune Sniper]

Drag the claim out the maximum amount of days if you can. Even if desperate for sales, I am very surprised you took the risk of sending to Italy. I stopped shipping internationally long ago. Its too much of a hassle, and postal theft in areas of the world like Italy, Russia, or Brazil make it a extremely counter productive. I have even taken flack from members here from other countries who got pissy when I wouldn't sell to them. Tough shit I say. The risk of a issue arising is simply not worth it.

Also, on Puerto Rico, I ship there, though I rarely ever have anyone from there make a purchase due to shipping cost, etc. Its typically pretty safe, though Parcel Post to PR can take forever.

I don't ship anything to PR Parcel or Media - that's just asking for trouble. Most of my packages go First Class or Priority anyway, and the shipping is included.


I'm really wondering how Nicola gets anything shipped to him correctly. He's in Italy and he's always had tons of rare($1000+) games get mailed to him. What type of shipping did he use? What value was marked on the packages? This should be known for future reference if possible, it's odd how the first thing Kitsune Sniper sends to Italy gets lost/stolen while other rarer or more desirable games get through fine.

Nicola never answered my PM, so I dunno what to tell you. And as I said before, the package was shipped via Express Mail and had the correct value on it - $549.99.

[Gameguy]

Nicola never answered my PM, so I dunno what to tell you. And as I said before, the package was shipped via Express Mail and had the correct value on it - $549.99.
That's too bad, maybe he doesn't get email notifications. It seems he hasn't signed on here since January. I wasn't sure if his packages were valued correctly or undervalued, that's mostly what I was wondering.

He does have an email address at Game Sniped where he's more active, maybe he checks it more often. I'll post his address with out the "@" symbol, just add it in as necessary. nicola gamesniped.com

In any case I hope this all works out for you in the end.

[Buyatari]

I don't ship anything to PR Parcel or Media - that's just asking for trouble. Most of my packages go First Class or Priority anyway, and the shipping is included.



Nicola never answered my PM, so I dunno what to tell you. And as I said before, the package was shipped via Express Mail and had the correct value on it - $549.99.

long thread.
I had these thoughts to add.



-Anyone else think that it is funny that this guy travels out of the country for business and still lives with his mom.

-Two guys in Italy who both collect rare PC games trading with each other would make me think that they are not the same person. Odds are pretty good two people living in the same small country that collect something niche WILL deal will one another at some point. Pick any system find 2 big collectors living in the same country and see if they DON'T match up at some time or another.

-Just an idea but if theft is at play then perhaps it is done at the local level. Some of the more established collectors might live in better neighborhoods. Better neighborhoods = people with money and connections in politics = they won't put up with that shit and others will actually take notice when they complain. This could explain the reports of massive theft on Italy shipments and explain why some collectors living there have never had a problem.

- Customs forms as far as I know only tracks an item till it reaches the other customs of the other country. This would explain why it was marked delivered on the customs form.

- I'm not sure if US insurance covers you after it was recieved by another country. They might say they did their job and have no control after that. If the US postal service delivered it to customs of that country the US postal insurance liability may end there.

- While the postal service may take your money for the insurance items in many categories are limited. I once had to make shipping decisions on a $5,000 shipment. The particular item I wanted shipped was only insurable up to $500. They won't just tell you that. I had to dig for that informaton and I used another carrier. I'd be a reasearching mother MFer right now if I were you. You could lose out to paypal and to your insurance claim. I'd prepare for the absolute worst because it might just happen.

[Kitsune Sniper]

-Anyone else think that it is funny that this guy travels out of the country for business and still lives with his mom.

-Two guys in Italy who both collect rare PC games trading with each other would make me think that they are not the same person. Odds are pretty good two people living in the same small country that collect something niche WILL deal will one another at some point. Pick any system find 2 big collectors living in the same country and see if they DON'T match up at some time or another.

-Just an idea but if theft is at play then perhaps it is done at the local level. Some of the more established collectors might live in better neighborhoods. Better neighborhoods = people with money and connections in politics = they won't put up with that shit and others will actually take notice when they complain. This could explain the reports of massive theft on Italy shipments and explain why some collectors living there have never had a problem.

- Customs forms as far as I know only tracks an item till it reaches the other customs of the other country. This would explain why it was marked delivered on the customs form.

- I'm not sure if US insurance covers you after it was recieved by another country. They might say they did their job and have no control after that. If the US postal service delivered it to customs of that country the US postal insurance liability may end there.

- While the postal service may take your money for the insurance items in many categories are limited. I once had to make shipping decisions on a $5,000 shipment. The particular item I wanted shipped was only insurable up to $500. They won't just tell you that. I had to dig for that informaton and I used another carrier. I'd be a reasearching mother MFer right now if I were you. You could lose out to paypal and to your insurance claim. I'd prepare for the absolute worst because it might just happen.

1: Er... yeah, he said that his elderly mother lived with him, and took care of his child.

2: Eh, I dunno if Nicola has ever run into this person.

3: I've asked him to contact the post office and either he said he'd return in two weeks, or he said he was back in the country since two weeks ago. His broken English isn't helping. Anyway he's said that the postal service ... "have not been in a position to reporting useful news to me of the shipment from carried out you." In other words, he seems to be blaming me, not them. Sounds a bit suspicious... but as far as PayPal's concerned, I should be the one asking around for this. Even if I live an ocean away. And don't speak the language.

4: Yep, that's how customs work. So somewhere between it leaving Customs, and being dropped into the postal system... that's where it was swiped.

5: Yes, insurance does cover me up to the full amount I pay coverage for, provided I actually give them proof of the item's value - in this case, copies of the eBay sale page, the receipt, and the PayPal invoice.

6: Well, it wouldn't surprise me if I was screwed outta this, to be honest. It's the story of my life. Get something good, something bad will happen to balance it out. You think it can't get worse... and it does.

---

If anything, this situation has made me a lot more serious about getting a proper job.

[Buyatari]

1: Er... yeah, he said that his elderly mother lived with him, and took care of his child.

2: Eh, I dunno if Nicola has ever run into this person.

3: I've asked him to contact the post office and either he said he'd return in two weeks, or he said he was back in the country since two weeks ago. His broken English isn't helping. Anyway he's said that the postal service ... "have not been in a position to reporting useful news to me of the shipment from carried out you." In other words, he seems to be blaming me, not them. Sounds a bit suspicious... but as far as PayPal's concerned, I should be the one asking around for this. Even if I live an ocean away. And don't speak the language.

4: Yep, that's how customs work. So somewhere between it leaving Customs, and being dropped into the postal system... that's where it was swiped.

5: Yes, insurance does cover me up to the full amount I pay coverage for, provided I actually give them proof of the item's value - in this case, copies of the eBay sale page, the receipt, and the PayPal invoice.

6: Well, it wouldn't surprise me if I was screwed outta this, to be honest. It's the story of my life. Get something good, something bad will happen to balance it out. You think it can't get worse... and it does.

I hope you are covered. I once read a thread where I guy lost a USPS claim sending a Transformers toy to Italy. He was told that only toys made of wood and only wood would be covered by insurance. I kid you not. I am sure you could find it if you looked.

[megasdkirby]

Also, on Puerto Rico, I ship there, though I rarely ever have anyone from there make a purchase due to shipping cost, etc. Its typically pretty safe, though Parcel Post to PR can take forever.

Recently, I've noticed that it's best to ship super big and heavy items through parcel post than with Priority Mail...and it's much cheaper, too! If something costs $45 via Priority Mail, it costs half of that via Parcel Post. Yes, the average wait is two weeks, but I can easily wait. And it's safe, specially if insurance and delivery confirmation are both added.

Good luck with the claim, Kitsune. I once had a cunt postal inspector tell me that I could not file the claim because nothing on eBay was insurable, because the items were old and used and that there was no way to determine if it was working because of it's condition...even though it was brand new, old stock. I reported the asshole...after that, I never saw him again...

[Kitsune Sniper]

... So does anyone have any advice on what to tell him?

Considering the PayPal rep that answered my question about what would happen if the item was delivered after the dispute was settled in his favor said "We try to persuade the buyer to pay for the item again", I'm a bit... hesitant.

[piesel]

I'm really wondering how Nicola gets anything shipped to him correctly. He's in Italy and he's always had tons of rare($1000+) games get mailed to him. What type of shipping did he use? What value was marked on the packages? This should be known for future reference if possible, it's odd how the first thing Kitsune Sniper sends to Italy gets lost/stolen while other rarer or more desirable games get through fine.

Actually Kitsune sent a game to me (I'm Italian) weeks before the Alice affair, i received it without problems.

[Kitsune Sniper]

Well, he just escalated this to a claim.

[megasdkirby]

Well, he just escalated this to a claim.

You should have an additional 10 days or so before the case is decided, correct?

Hope it arrives before then.

[Kitsune Sniper]

10? FeePal says at least 30 days.

I actually had a huge letter explaining things to PayPal but since I didn't enter a title, IT ATE IT. Piece of crap! I'm going to scan and / or fax the receipts so I can add it to the claim and then explain things.

Also the buyer threatened me with a neg already. I feel like saying "Well fuck you and your neg." Eh.

[Ryaan1234]

Its not just Italy. This could have happened for any international package where there's another post office involved and no true way to track the package.
It could... But it doesn't usually happen in other countries. It's really just Italy, Brazil, and perhaps Mexico. I personally have sent packages to the UK, Canada, Japan, Germany, Australia (twice), The Netherlands, and France and I haven't yet had a package disappear en route. The most valuable of them was a watch which sold for $280 and went to a collector in the UK, and it arrived to him without a hitch.

[megasdkirby]

Also the buyer threatened me with a neg already. I feel like saying "Well fuck you and your neg." Eh.

You could confuse the shit out of him, and at the same time threaten him "politely".

For instance, you can say something like


"I understand, and you have all right to do so. I don't blame you since you never got the game, and I feel bad about it. I do hope that during the transition of the claim, your package does arrive so you can see that I was not kidding you or trying to rip you off in any way. Also, I've begun the proper steps to notify the Postal Inspectors and local authorities in both my area and in your area, Italy, in case something happened during the transit. I have faith that the inspectors and/or authorities will find out what happened, and if it was lost then it could be found and delivered to you safe and sound...but if it disappeared suspiciously or stolen, to make sure those involved are punished to the highest extent of the law."

Sure, some may think of this as a threat...but didn't the buyer already threaten you with a neg? I don't think Ebay will take your message as a threat at all, and it may impose fear if the buyer is trying to rip you off.

[Kitsune Sniper]

He sent me this message a few minutes ago:

"I do not understand yours hush. I have paid the game with shipment track
and insurance. The game has not arrived and you do not want to reimburse to
me. why?"

So I sent him this message:

"I do want to give you your refund... when I am absolutely
sure that the package is truly lost. I sent the package and the Italian
Post Office lost it. So it's still somewhere in the Italian Postal Service.
I've done all I could, I can't call them and ask where the package is. I
don't speak Italian."

... yes, it's a bit passive aggressive. But frankly, I'm tired of his bullshit excuses for not calling them to ask for his package. THE FUCKING BOX IS IN ITALY, BITCH AT THEM NOT ME. ._.

Edit: He just replied with this:

"I have telephoned to italian post office and them does not know
absolutely where it can be the package that you have sent to me."

I just want to tell him to open a police report against his post office. The Customs form PROVES it arrived in Italy. Someone at the post office stole it.

[megasdkirby]

Seriously, I would send the message I wrote above.

Reminds me of my first buyer on Amazon: Doris paid for standard mail and wanted it delivered via Fedex. Then bitched about me sending it USPS Priority Mail, insured and with Signature Confirmation.

People can be incredible...idiots.

[Dark_Sol]

Originally Posted by portnoyd http://www.digitpress.com/forum/images/buttons/viewpost.gif (http://www.digitpress.com/forum/showthread.php?p=1694631#post1694631)
Jesus christ. Half the internet is truly retarded.

[Perkar]

Originally Posted by portnoyd http://www.digitpress.com/forum/images/buttons/viewpost.gif (http://www.digitpress.com/forum/showthread.php?p=1694631#post1694631)
Jesus christ. Half the internet is truly retarded.

only half? generous

[portnoyd]

Believe me, I'm beginning to reassess that statement on a daily basis.

[portnoyd]

Believe me, I'm beginning to reassess that statement on a daily basis.

[Nicola]

Here I am! Link told me to come here. May someone give me a small summary of what happend? I'm really out of time at the moment but if I can give an help, I'm always ready.

ps once the courrier lost an unreleased Galaxian NES sample shipped from 200 Km from my house...I'm sorry, shipping stuff in Italy and around it's a Russian Roulette. When I buy something I take always the risk. And everything must be always tracked.

...and what about the Falcon Microbox that reached me completely smashed?

[Kitsune Sniper]

In summary:

Italian guy wins item
I request Express Mail
Everyone tells me to not send it to him
I send it anyway
I send the item on March 28
Guy asks me where it is
Customs form says it left Italian customs, EMS form only says it left the US
I spend the next days trying to get USPS to look for it, they tell me to wait 18 days
18 days pass and they tell me I have to wait up to 42 more days because the Italians aren't doing shit
Italian guy gets pissed off, wants a refund, opens a claim.

[megasdkirby]

From the summary, you should be able to get money from the Postal claim before the Paypal one, right?

[Kitsune Sniper]

From the summary, you should be able to get money from the Postal claim before the Paypal one, right?

No, because I still have to wait 35 or so days before they'll let me file an insurance claim. They won't let me do so until they're sure the package has been lost - or rather, until either the Italians tell them "we lost it" or they go "fuck those assholes, they're not doing shit, here".

[Nicola]

Sad story. Knowing Italian post service, the package may arrive in 2 months or simply disappear. The only time I've made and used an insurance for 500 USD, since the item arrived destroyed, they simply said it wasn't possible to get a refund.

That's it, Italian post service sucks.

Every time I buy something I avoid paying more for an insurance. I know that since I begun collecting I've lost 2 packages and 2 arrived broken. That's a risk I'm aware of.

Sadly, I don't think it's a matter of stealing stuff. Who cares about an old NES games without a label... It's a matter of bad organization and people that don't care much about their work.

[Parodius Duh!]

any way you can remove all your bank information, credit card info, etc. from paypal? that way they cant just take anything from you. I have a feeling your beat though because of whatever claim is linked to the account....

[Kitsune Sniper]

any way you can remove all your bank information, credit card info, etc. from paypal? that way they cant just take anything from you. I have a feeling your beat though because of whatever claim is linked to the account....

That won't do anything. I already borrowed some money and added it to the account to protect me from an overdraft... now I have to pay it back and hope I get most of the money back via the insurance claim.

[Kitsune Sniper]

...


You have been clever. Before you answered to my questions now instead you
have removed the money from the account paypal in order not to reimburse to
me and do not answer to my questions. It remembers that I have paid for a
shipment with trach and insurance.

I have HAD IT. I wrote this, but didn't send it. I'm so sick of him right now I might just do so...


Well, first off, you have to understand that I live an in entirely different continent, so I can't answer your messages right away.

Second, about that "Item not delivered" claim you filed. The money you paid is being held by PayPal. I did not steal your money. It's right there in the account, frozen by PayPal, while the claim is being investigated. In fact, I had to BORROW money to add it to the account so I could continue working on eBay, since it's my ONLY JOB.

Third, do you think I'm HAPPY that the item is lost? NO! You have NO IDEA HOW ANGRY I AM THAT THE ITALIAN POSTAL SERVICE LOST THE ITEM. You know, many people warned me about sending items to Italy. They told me, "It'll get lost", "their postal service is full of thieves", "Express Mail won't help", and they were RIGHT. Don't blame ME. The item ARRIVED in Italy on April 5 according to the customs form, so Poste Italiane LOST IT. Once the package arrived at Italy, it became -their responsibility-. Stop blaming ME. It's THEIR FAULT. This is why I've been asking you to call them, they should still have the package somewhere... unless a postal worker stole it. You should call your local police and your local post office and file a theft claim. A postal worker might have stolen it. I'm pretty sure that's what happened now.

Fourth, you will get your money when PayPal finishes their investigation and decides the claim in your favor. I can't refund the money before that is done. I'm still hoping that the USPS will pressure Poste Italiane into finding the package so it's delivered before the claim ends.

I am an honest seller. I am not a thief, and the fact that you've accused me of being one hurts. I made sure there would be money in the account before you filed your claim so you would get your money after the claim was done. I am sorry if your package was lost, but it's not my fault. I've done all I can. Right now it's up to Poste Italiane to find the thing and deliver it.

[bcks007]

I would send that^

[Oobgarm]

I would send that^

Seconded. Maybe instead of "it hurts me" perhaps "it offends me" or something to that effect.

[The Shawn]

Yeah, The guy sounds like a real douchebag. I think it's high time you got a little pissy with him for not even trying to look into the PO system himself. After it's all said and done and he get's his money, eat the neg and tell him to go hang himself.

[Mayhem]

Yes, send it... and see if one of the Italians here can translate it for you to send in that language as well.

[pseudonym]

Send it. You shouldn't have to put up with snide accusations when you've done all that you can from your end.

[Kitsune Sniper]

I just sent it. I changed "hurts" to "offends and hurts me". I had to keep the language simple and similar enough to Italian so he'll understand.

Jesus wept, I'm never dealing with Italy ever again.

[Kitsune Sniper]

... What the fuck just happened? O_o



PayPal has concluded our investigation of the following Buyer Complaint:


Buyer's name: Giovanni *redacted*
Buyer's email: *redacted*
Transaction ID: 13V74752YX061992W

Transaction date: Mar 27, 2011
Transaction amount: $585.74 USD
Your transaction ID: 5PE6670833750874N
Case number: PP-001-299-121-859

Refund amount:



Because the buyer has reported that the claim has been amicably resolved,
this case has been closed.

Thank you for your cooperation with our investigation.

Sincerely,

Protection Services Department

They gave me back the money ... what the FUCK just happened? O_o Did the guy just close the complaint instead of escalating it? WHY THE FUCK WOULD HE DO THAT?!

[Gameguy]

... What the fuck just happened? O_o



They gave me back the money ... what the FUCK just happened? O_o Did the guy just close the complaint instead of escalating it? WHY THE FUCK WOULD HE DO THAT?!
Maybe the game finally arrived?

[pseudonym]

... What the fuck just happened? O_o



They gave me back the money ... what the FUCK just happened? O_o Did the guy just close the complaint instead of escalating it? WHY THE FUCK WOULD HE DO THAT?!

This story is happy end?

[Kitsune Sniper]

THE STORY IS VERY HAPPY END

THE STORY IS VERY HAPPY END


Sorry for all, i have hardly received an email from my son. Alice is
arrived today. I ask excuse for disadvantage. Many thanks. Kindly not to
leave me feedback, also i will make the same one.
Best regards

happy end happy end lalalalalalalalalalalalalala

Excuse me I'm just going to go flip out outside my house and bounce around for a while kthxbye!

[Cornelius]

Now go pay back the loan shark before he breaks your kneecaps!

Seriously, good for you! I'm guessing the package just showed up out of the blue. Would be curious to know for sure, though. And if not hope to god he didn't just make a mistake and somehow gets paypal to re-open the case.

[megasdkirby]

So let's see...

After Kitsune sends the email, the buyer miraculously stops the claim and you get your money back.

THEN the buyer contacts you that he got he package...TODAY.

Hmm...makes me believe the buyer tried to....nah, I don't think he would be THAT crooked, right? LOL

KITSUNE, NEVER AGAIN DEAL, FOR EVER AND ALL OF ETERNITY, WITH ITALY. PERIOD.

I know there might be good folk, but at least for me, it's not worth the hassle.

[Dark_Sol]

Now we will check what the tracking will say!

[KingofGames]

I just read every post in this thread (skimmed through some of the longer ones). I saw your topic on Gametz.com asking for a loan a few weeks ago. Seriously, I'm overjoyed that everything worked out for you in the end. This needs to be archived, haha.

[megasdkirby]

Now we will check what the tracking will say!

Ah, that's a good one.

If it says he got it today, then he was telling the truth. If it says he got it earlier, even one day before, then he was trying to con Kitsune.

Either way, no more Italy.