^^^People do this at work too. However, it's obvious they are trying to scam when they say "Hey, I really wanted this game and it's really scratched. I want my money back". Now, if they really wanted the game, why not ask for another copy? I look at the game, notice that it's impossible for the game to be in that condition being new, and I tell them: "Sure, let me get you ANOTHER copy of the game". They piss off saying they want their money back, then I tell them: "Well, policy for games is 14 warranty on EXCHANGE only, and besides, if you really "wanted" the game, why are you asking for your money back?"

I love their facial expressions after that.