I cancelled my membership about a year or so ago by phone and not only could I not understand the person cause their indian accent was so thick, but they tried constantly to keep me on board and kept trying to sell me other things.

Finally told the person to shut the hell up and let me talk with management, then I had a problem with them and got redirected to the top guys and it was like night and day. It was a hassle and I got majorly pissed, but finally got it done, hope it goes better for you and they should have improved by now I would hope.

Kinda funny all the bullshit you have to go through to finally get a person that says "how may I help you sir".