How do I keep my Xbox Live membership from automatically renewing?

[norkusa]

I cancelled my membership about a year or so ago by phone and not only could I not understand the person cause their indian accent was so thick, but they tried constantly to keep me on board and kept trying to sell me other things.

Finally told the person to shut the hell up and let me talk with management, then I had a problem with them and got redirected to the top guys and it was like night and day. It was a hassle and I got majorly pissed, but finally got it done, hope it goes better for you and they should have improved by now I would hope.

Kinda funny all the bullshit you have to go through to finally get a person that says "how may I help you sir".

What a nightmare. I had similar problems with Xbox customer support 3-4 years ago. I forgot what I was calling for, but the point is that this was my 3rd call in 2 days regarding the same problem. The third time I called, the girl helping me started going thru the standard "give me all your info, xbox serial number, reason why you're calling, etc." routine and I said I called twice already and that all my info should be in the system. She snapped back at me and started giving me attitued saying "do you want me to help you or not?!" and "give me your info! I don't have time for this.". Sheesh, lighten up.

The call I made today went a lot smoother though. Although the woman had an accent, I was still able to understand what she was saying and it sounded like she was changing my billing info on the computer while we spoke. Hopefully it'll be okay now but I'll keep an eye on my statements just in case.