I recently did the same thing. I picked up Retro Game Challenge, "new," with a gash on the case that left a big visible crease down the front of the paper. I had decided that I was buying it anyway, but I did my best to get her to mark it down. Of course, she declined, and gave me the same "OMG ITZ NEVER BEEN PLAYED!!!111" crap, which I honestly don't care about. I can erase the save files, but I can't repair a damaged cover insert, which is essentially the only packaging we have left to display these days.

Instead of going home to play while angry, I actually checked the URL at the bottom of my receipt. Click the "click here to skip survey or submit negative feedback," (POLITELY AND PROFESSIONALLY) describe your disappointment with their policies, and check the box to indicate that you'd like to be contacted by the district manager. You'll get a friendly call from the DM who will be happy to explain store policy, and that he "doesn't see it changing any time soon." If they get enough of these calls, I'm sure that they'll realize that gamers aren't happy.


There's no sense bashing someone for buying a pseudo-new game from GS, as it accomplishes absolutely nothing.