Well, THAT'S wildly untrue. It makes it a pain in the ass, but its still not as bad as unlocking everything in MVC 2 on Dreamcast. Players gonna play.
And I know Capcom (or most everybody) couldn't give a shit less, but having 12 characters as DLC pretty much eliminates those 12 from being used in tournaments.
The character situation is frustrating for sure, and so are the gem packs. Unfortunately, the game is the best fighter Capcom's put out since Third Strike, so I can't get properly worked up about it. There's no overpowering comeback mechanic, the gems add a little bit of an edge without breaking the flow of the game, getting caught in a bad decision can REALLY hurt you, there's excellent character variety, and it has all the great replay channel stuff that they designed during the billion versions of SFIV.
Fighting games are my jam, though, so I'm willing to put up with a lot of garbage to play a game I like. That's just me, though.